Leonel Paulino
Used to come here regularly for years. About a year and half ago I stop coming here bc they short change you on the blizzards. Every so often just due to convenience I go in to see if things have changed and most of the time it hasn’t. Stopped in again recently and of course the cup is 2/3 fill. I will continue to patronize another DQ store.
… morePaul Cohen
Long time Diary Queen customers first time trying out this New Milford location. Our first experience could have been better. Long line with only one person helping. At 8:00 pm on a nice warm day we had to wait 40 minutes to get served. The other person that was working was already closing up an hour and a half before closing time. When we finally got served some items were out. We just got two hot fudge sundae’s. Topping wasn’t hot, must have pull the plug earlier and the ice cream consistently wasn’t the DQ norm. It wasn’t airy more custard like. We’ll give it a try again after we go to one of our regulars. Line still to the door and hour later.
… moreNatalie Baccile Rodrigues
Too bad that the ice cream is very good, because the service is horrendous. The young girls that work in there are sarcastic, rude, they overcharge, and they skimp on the servings. One girl in particular is always talking to her friends while a line builds up. Tonight, I got stuck with her again. I ordered two kiddie sized cups. She charged me $7 for probably 4 tablespoons worth of ice cream. When I mentioned it, she looked at me like I was insane. Eventually, another girl remade them with the correct serving. Hire some real workers instead of these little entitled girls.
… moreMichelle Herasme
Although the line was out the door and the wait was longer than I’d prefer, the two young ladies behind the counter were fantastic, friendly, helpful, and patient, especially with the younger kids who couldn’t decide what they wanted. Great customer service under pressure!
… moreQTSTRM
Any of the items on the menu are always a must-have. This was the 1st time I’ve been to this location & the young lady who served us had one expression… it seemed she disliked her job & had an unwelcoming vibe to her. I almost walked out. ALMOST… lol.
… moreKevin Cueva
The girl that works every Saturday early afternoon (between 12p- 3pm) refuses to make smoothies.
I’ve been there for 3 weeks straight on a Saturday and have left empty handed because she does not want to make smoothies.
… moreSvetlana Montero
Very good icecream place and friendly service. I bought icecream cake (customized) strawberry vanilla for my son’s birthday. It was creamy and tasty. Recommend to try
… moreJhon Poop
On 4/13/2024 I took my family here at 9:40 at night the place was busy so I understand the girls behind the counter were stressed but when I ordered a misty freeze for my son the girl behind the counter gave me a misty slush. I politely told her it was the incorrect order and she told me to my face that it was the right order and refused to make another one because it was “to busy” and then proceeded to make me pay for it. As for my wife and daughter she didn’t mix there blizzards at all so it was just some ice cream with some syrup drizzled on top. When we got home we all threw out our orders. Not one of us was satisfied.
… moreSuzukii
Great service and warm atmosphere. The staff is friendly, exceptional. My kids love going there. Lots of convenient parking as well.
… moreNathaly Montanez
We always enjoy going late at night. It can get pretty crowded and although the young ladies at the register are as young as they are, they are always helpful and super fast. Great staff to say the least! I love the SM Pineapple Coconut Blizzard and my daughter always gets the Strawberry Sunday with chocolate ice cream. At first, I didnt realize the blizzard could be small and wouldn’t eat the entire thing, now that I realized I can order it SM I enjoy it even more.
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