Darby Wilkening
EDIT: I wanted to come back and update this review after management reached out and handled this situation. The management team was awesome! I understand working with the public is not a walk in the park!
Did you know that two small dots of a fudge is all that comes in the caramel complexion? I’ve never had this pathetic of a treat from DQ not to mention how rude the staff there is 2/15 at 6:30. For a struggling DQ they seem to never want to make a sale this time it was the rude attitudes will never come back
… moreSadą Ñealey
Cherry Misty is my favorite sweet treat from Dairy Queen! Summertime is here and this is usually my go to sweet tooth ! Staff was friendly and kind. Nice out door seating too.
… moreChad Harrison (ChadderBox Angel)
Great Place to have a outside treat. Plus they have for limited time. Punkin Pie blizzards!
Five star awesomeness.
… moreTony T
They stop taking cash after 9:30pm. But everything else is good.
… moreTamara LaShure
We ordered an ice cream cake from this location over a month ago to be picked up today. We called in the order and gave them all the necessary information. When we got there today, they had “lost our slip” and did not have anything ready. The employee working there said that he couldn’t write on any cakes and someone was going to come in to do it, but we would need to come back later. We had specifically scheduled a pick-up time to align with the start of a party, so that wouldn’t work. He was very unsympathetic and did not do anything to try to make it right. When I asked to speak to a manager, I was told that she was out of town, so it felt very much like no one was in charge. Zero professionalism. Zero responsibility. The Dairy Queen on Station Street took our order over the phone and had our cake ready when we got there 10 minutes later. Will not ever be going to the Maple Street location again again, nor would I recommend it to others.
… moreBuddyK
This is THE best DQ in the Kankakee area in my opinion. The one on Wall St is a nightmare everytime. So I go to this one on maple st now. Have have perfect service every single time I’m glad we still got one great DQ left. Thank you to all whom work here you guys are awesome.
… moreDonald Krause (Don)
While traveling i wanted a quick stop for ice cream and bathroom break.. as this ended up being an outdoor window order only establishment there was no bathroom option. The drive up window was very busy so we had no wait by parking and going up to the window. Overall, the ice cream was good, staff was polite and experience was positive.
… moreRandy C
Ordered 2 blizzards. Two different flavors. Was handed 1… then they forgot which one they handed me. So they gave me the 2nd one and by the time I got home it was the same flavor as the first one. I assumed they knew what they were doing but guess not.
… moreRose Bailey
I always walk with my class of 30 kindergarteners, and spend a great deal of money here. They used to offer a free treat for the teachers with their classes. Last year, they told us we needed to call that morning to let them know, so they didn’t give us a free treat after spending $80. Unfortunately , when I called this morning to let them know we were coming, they said they can only do that if we called a day in advance. I wonder what excuse they’ll come up with next year.
… moreDave D
Picked up a doordash order the other night. They have signs for the customers to use the drive thru and Doordash and other services to use front window. 1 girl was sitting on a stool looking at her phone and walked over saying I had to use the drive thru. I told her I had a doordash and showed her my phone. The 1st girl said again in a irritated voice… “The sign says drive thru only”. Again I said I had a doordash showed her my phone and the 2nd girl walked up and in a nasty tone told me “go to the drive thru and read the signs”. I told her the sign says doordash is to go to the front window and she rolled her eyes and walked away flipping her hand in the air brushing me off.
I then went through the drive thru where a 3rd girl answered and when I told her the names of the two doordash deliveries she turned around and started to mock me and repeat what I said to the other 2 girls from earlier working there. I told the 3rd girl that the sign does say to go to the front window and she said, ah well nothing I can do about in a snarky voice. I said I would talk to the owner in the morning and she said “so what, whatever…” and closed the window.
Nice team ya got working there. I have never seen such a horrible group of employees anywhere and I have been to nearly every single store in kankakee county. Just sad!
… more