Dairy Queen Grill & Chill

  3.4 – 397 reviews   • Fast food restaurant

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Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Dairy Queen Grill & Chill 98926

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Reviews

M. Priddy
I have had the absolute worst experience at this business. For anyone reading this, don’t waste your time or money at this business. The employees and manager are ignorant, foul tempered, unintelligent, and unapproachable. I tried calmly explaining that my order was wrong and there were hardly any fries in the meal. They told me I had to pay extra or get a refund and then get extra fries. I said fine I’ll just pay for the extra fries. I also explained that I was given 4 ranch instead of the 5 I paid for. I had already waited 12 minutes for my food at the drive thru. They told me to “go count them again.” I said I would go back and get the bag but I’d like my entire oder remade to which the manager told me she wasn’t going to remake my food even if there are 4 ranch in the bag and threatened to call the cops when I asked for the owners number. I understand it’s fast food and not to expect much. I understand that finding competent help is becoming exceedingly hard to find. But this behavior and treatment was absolutely unacceptable. I will never in my life return to this location, which is unfortunate for only the owners who lost a customer who spends at least $100 every visit . I’m honestly suprised you’re still open.
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Michael Molnar
Two Stars – But Only Because the Blizzard Flipped

Ah, from the outside, this Dairy Queen Grill and Chill screams mediocrity with all the charm of a highway rest stop. Once inside, you’re greeted by paper snowflakes dangling from the ceiling like a sad holiday party that refuses to end. In July. That’s not festive, it’s confusing. Maybe it’s a metaphor for their service: seasonally out of sync and oddly limp.

The dining area is a claustrophobic cluster of booths, arranged with all the precision of a game of Tetris played blindfolded. Fire code violations? Possibly. A rodeo poster here, a dusty Ellensburg shout-out there, it’s like the walls are trying to convince you they’re in on the local charm, but much like the lighting behind the menu board (burnt out and tragic), it’s a dim attempt.

And then Del. The monkey. Hanging from the menu board with more presence and personality than the staff. He had a name tag. The employees? Not so much. I had to play service roulette trying to figure out who handed me my Blizzard after a stint of chocolate-themed heartbreak. No chocolate ice cream. At Dairy Queen. I audibly questioned reality and patriotism.

The only thing that spared this place from a one-star black hole was the fact that the card reader didn’t corner me into tipping for the tip-less experience. Oh, and someone, nameless still, flipped my Blizzard upside down like it was 2010 and they still had pride in their craft. It almost felt ceremonial. Although flipping a blizzard with a lid on it kind of spoils the effect.

Sadly, the chocolate syrup was rationed like it was post-apocalyptic currency. But a Blizzard is resilient. You could hand one to a raccoon in a thunderstorm and it’d still taste vaguely like happiness.

To wrap things up, I spotted “Coyote”—a tall, blonde, gangly enigma who may or may not have followed me here. Fitting end to an oddly theatrical evening.
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PA
Love Dairy Queen on a hot summer day. This one near CWU is old school in design and interior. Very cool old-style booths and tile accents on the walls. It’s small and the staff is friendly and efficient. Had a delicious Girl Scout thin mint blizzard and a chocolate dip cone. The best!
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Ruckus Bjorgaard
Food was okay I guess, went to the drive thru to pick up our mobile order, we were told we specifically had to come inside, sounds weird, but whatever. So we go inside to get our food and not that it matters much to me but we weren’t greeted, or even nearly acknowledged until someone finally came up to us and asked “what do you want” rude first off, I work customer service too and I know they teach you better. So she hands us our food (with my half full small SMASHED fries) and makes one of the drinks (a mt dew that was suppsed to be the normal but was definitely diet and with the ice we specifically asked for none of) and just walks away, so we stand there for another 5 minutes while she helps another girl with a drive thru order, still doesnt acknowledge us so I had to tell her we are still missing a blizzard so she reluctantly hands it to us (with choco chips in, i asked for none) If you hate your job so much that you cant even do it to the least of your ability then just find a different job, I shouldn’t have to help you do your job lmao.
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Tree A
F- Only two fry size options. Drive through lane only had trucks in it. Not sure what took so long. Got to the window, waiting on fries and employee was like, ‘oh, you still want those?’

Sauces are separate charge and don’t come with fries but also didn’t ask if I wanted sauce. I said yes, I’d pay for sauce and then they didn’t want to sell sauce. Dizzying amount of confusion.

Also, I’ve never seen mini blizzard dropped into larger size cup and then plastic capped. What a waste of single use plastic. Also, still attempting to do the classic DQ and show you the flipped blizzard before handing it to you. I get it, Ellensburg is hot!

Really though, you probably paid more for the double packaging than the sauce or running my card again.
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Nubi Ayala
The person that took our order was really really friendly and didn’t have to ask for things like ketchup or anything like that cause they were on top of it. Great service.
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Kirstan Johnson
Better off going to McDonald’s for ice cream. Takes 30 minutes for a medium Blizzard! Crazy slow people. Takes their time and snotty. Looks at you with no smile no greeting. Lady with pink/red hair has an attitude. Don’t put an application in if you don’t want to do your job
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Rebecca Warden
No holiday flavors, service extremely slow, got a brownie explosion (or whatever it’s called) and they just plopped a brownie on top instead of being mixed in. Very expensive
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Lili Sanch
This is usually my favorite place but today three girls working all bad attitudes. I asked for a banana split with nuts I got a sundae when I came back a minute later asking for the right thing I got treated terribly and asked for nuts again, when she said I needed to pay more I stated I asked for them to begin with and had come back after my order was wrong. She rolled her eyes and started making my order. Then her and the other girls started talking about me over their head phone. I could hear them. I have met the owner several times and he would never want people who hate being there to work for him. Really discouraged from going back with friends and family.
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Caitlin Peacock
This place has been very “meh” for a while, I usually go to the other location in town but they were closed. But today after getting my blizzard with little to none of the flavoring only the sprinkles that come with it, I’ve got to say something. If I’m paying $7 for a single ice cream treat then it should be made correctly. It’s not the first time they’ve been stingy with the toppings. Meh.
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