Dairy Queen Grill & Chill

  3.5 – 767 reviews   • Fast food restaurant

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Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Dairy Queen Grill & Chill 97702

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Reviews

Josh G
The definition of ‘lazy’ in the dictionary should just be photos of this entire crew. Zero customer service, zero effort, and zero desire to be even remotely friendly. The ice cream is horrible on its own, but what made it worse was the staff’s sheer laziness—they couldn’t be bothered to get more hot fudge, so they just drowned the parfait in disgusting chocolate sauce instead.
The girl literally holding up the counter like it’s her full-time job and the dude with the nappy hair and ripped-up sweater shuffling around like he’s allergic to work perfectly summed up the vibe. Avoid this place unless you enjoy being served mediocrity by people who clearly don’t want to be there.
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Christopher Campbell
Today we had an absolutely deplorable experience at dairy Queen I would highly advise avoiding… The service at the counter was so bad one of the guests apologized to me when I went back to sit. The order was messed up several times and I realized there was a lot of difficulties asked for clarification and a repeating of the order and the order was still messed up, food was dropped on the floor several times in route to delivery, I could go on but I think you get the picture.. also the clerk insisted that the value meal upgrade of a $2 blizzard is for a mini despite the sign indicating that it is a small highly dubious at best
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Kris R
I’m a bit of a DQ connoisseur, and I do grade them on a curve because you know what you’re agreeing to when you go to DQ. With that said, I’ve visited many dozens of DQs all over the country, and this one is one of the worst.

The service is simply terrible. I really can’t recall employees at a fast service restaurant being as visibly disinterested, bordering on antagonistic, as I saw here. Now, even if the employees are low effort, the food typically makes up for it. Not so here. The fries were clearly not fully cooked — I saw two patrons have to take theirs back to the counter — while the chicken strips were actually overdone.

In my case, I placed an order via the DQ app and waited to either hear my name called or to see in the app that the order was ready. Neither had happened after ~15 minutes, so I was finally able to catch the attention of a worker who had my bag of food sitting right there the whole time. Of course, the sundae was well on its way to melting by then.

All of this can be chalked up to poor management. If a DQ franchisee wants to run a solid business, they know the steps that are necessary to do it. This one isn’t taking those steps.
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Toyota Supra
Order 3 large blizzards last night and waited for a long time and they all were not made correctly and whipped up how a blizzard is supposed to be. The toppings were hard and crunchy and the rest was vanilla ice cream. I’ve been trying to reach the restaurant for a day and they don’t answer their phone. I won’t be back or recommend them. I’ll contact my credit card company..
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Tabitha Webster
Ordered my daughter’s birthday ice cream cake here; overall, not bad. The cake was yummy, they had it ready on time, but the service picking it up wasn’t great, no one knew much of what was happening, and they didn’t spell the word ‘birthday’ right. When I asked for ice packs as our drive home was long, they said, “Sorry, can’t. Best of luck!”
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Nancy Avery
Worst $7 burger I’ve ever had! The patty was burnt to charcoal. It was dry as straw. I was starving after running errands all day and stopped to grab something quick. Go to Carl’s Jr or any place else. I took out the burger and threw it in their trash, ate the bun because I was so hungry!
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Badgirl 1
Food ready to go as soon as I walked in. Ordered by the app. Hot and fresh. Thank you.
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Samuel Hayden
Usually very good, but quality seems to be slipping. I am not much of a complainer but I do want to see better quality than what I got today. I ordered the bacon cheeseburger. (#1 on the menu) the amount of bacon was… lacking. Everything else was great! And the burger was delicious. I hope to see better in the future!
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Jill Groves
Ordered three orders of chicken strips and the food was terrible: chicken and fries tasted old plus they were cold. We’ll never go back.
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Matthew Krunglevich
It’s a Dairy Queen….. Food was hot and fast and they have great treats. No frills day food that has a little hometown touch of history. Clean and family friendly. Nice servers. If you’ve been to one you’ve been to them all. Easy access to the road.
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