Dairy Queen Grill & Chill

  3.3 – 970 reviews   • Fast food restaurant

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Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Dairy Queen Grill & Chill 97383

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Reviews

Jerry Crane
Great food and the service was friendly. I have visited many Dairy Queens over the years and have to say that this one ranks up there with the best. The order was double checked for accuracy and the food was served at the perfect temperature. Part of me wonders if I wrote this much to reach some level of length for a review.
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Nick Robinson (sixteenvalvegli)
Title: Two Strikes and They’re Out – A Disaster in Quality Control

​I wanted to give this place the benefit of the doubt after a terrible experience on December 19th (where we were served a literal ice-cold hot dog and a completely botched Flamethrower burger). We decided to have grace and try again today. Never again.
​If you enjoy waiting an eternity for food that is both incorrect and physically unappealing, this is the place for you. We ordered a simple kids’ burger—just pickles and ketchup. It took the kitchen three tries to get it right.
​Attempt 1: A double cheeseburger loaded with everything we didn’t ask for.
​Attempt 2: A burger with cheese and mustard.
​Attempt 3: They finally got the toppings right, but by then, the rest of the meal was a lost cause.
​The sides were the final nail in the coffin. The fries were limp and dripping with oil, and the cheese curds were cold, rubbery, and soggy. It’s truly impressive to fail at both temperature and texture simultaneously.
​The only person in that building who seems to know what they are doing is the cashier. She was very nice and tried her best to fix the kitchen’s constant mistakes, but she deserves to work somewhere that actually values quality. We gave them a second chance, and they spent it proving they don’t care about the customer’s experience. Save your money and go literally anywhere else in Stayton
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Linda Evans
I went through the drive thru to get a dipped chocolate cone and I asked if they could put it in a cup so it didn’t get messy in my new car. When the young man handed the med. cone it was in a small cup and the chocolate from the dipped cone was stuck to the sides of the cup so I asked the young man if he could put in a Sunday cup so it wouldn’t stick to the side of the cup. That’s how I always got it at the Dairy Queen by where I used to live in Gresham. The young man was very nice. Another girl walked over and was so rude.
She said, if you want it in a Sunday cup you have to pay for a Sunday also. I tried to tell to her I would buy the cup but she was so busy putting on a show for the other employees then closed the window and walked away. I could hear her making sarcastic remarks about me.
I have never been treated with such rudeness and disrespect.
I tried to wait and get her name but no one would come back to the window. At one point I did tell her that I was going to speak with the manager and was told, “go ahead, she’ll just agree with me.”
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paige rickman
Posted a review similar to this one five months ago and they are still keeping the same service rolling…if you’re craving onion rings and want to pay $4.50 for four onion rings and a 1/4 cup filled tartar sauce – this is the place to go!!!
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Captain Nathan
I use to come here as a kid and it was always great, it’s very nostalgic. Unfortunately I try to avoid it and recommend others find food elsewhere as the service and food is very hit or miss but I would say consistently poor. Long wait times while the crew plays around, mostly made up of adolescents with no leadership obviously. Not people who care about your food, clearly not a business owner who cares about the customer either, therefore I will spend my money somewhere that deserves it.
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Can am x3 Greg
I walked in because the drive thru was 5 cars deep. I placed my order at the counter and turned to see that it was a good decision because only 3 cars had even made it to the speaker but I didn’t get my food until the original 5 cars were gone and was on the 3rd car after that before my food was ready.
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Cody Cooper
Single worst burger I’ve had in my entire life.

Ordered two Double Cheeseburgers. Took one bite and threw them both out. Tasted of stale grease. I was sick the rest of the evening. Not sure if the meat had turned or if the cooking conditions were poor but I will not be returning and urge anyone reading this to stay away.

P.S. – To the supervisor talking bad about the owners docking her pay for inventory issues (presumably for re-making someones awful order), if I could hear you yelling your frustrations back into the kitchen through the CLOSED drive-through window, then I’m sure everyone in the lobby could also hear you. The only thing worse than her toxic attitude was the food.
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Devin Lee
Pretty Standard Dairy Queen offerings. Decent over all, staff was helpful and prompt. It was clean which I always like to see in a fast food place.
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Elizabeth Coudare
Not the Dairy Queen of old. The drive thru had a line of cars wrapped around the building and so I went in the lobby to place my order. Two employees were cleaning the lobby but no one acknowledged me for nearly 10 minutes. The building smelled of sour milk and chemicals. I placed my order for 2 drumstick blizzards, 1 dirt blizzard (no gummy worms), and a cup of ice cream. Nearly 20 minutes later I got my order: dirt blizzard was incorrect and more than halfway melted. None were mixed well and we couldn’t finish two of the blizzards that had clumps in the middle. As I left the last car from the drive thru (that I would have been behind) was getting their order. Note, too, that the employees were too busy chatting with each other to acknowledge customers.
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Debbie
Worst customer service ever! I was only person standing at counter waiting for service while young man walked by me 3 times. I had to yell out to get service and then someone else went and told the young man he walked right by me. His response was the same “I don’t want to be here look” he had when I walked in.
Now I am there to pick up cake I ordered on Tuesday to pick up today, Friday 8/29 at 2 pm. I received a message earlier this morning that there was a question about decoration of cake and a phone number left for me to return call. I had been calling that number all morning and it just rang and rang, no voicemail.
Young man can’t find the cake and says we don’t have any. I asked for manager. He shuffles off and some young girl comes up and I have to tell her the whole story again. Asked to see manager and she gave me an annoyed look and walked off. Young man comes back and says they are making the cake now. No I want to talk to manager. Oh she is getting cake done. Lady comes out with cake and I told her I was not happy. Instead of saying sorry we made a mistake, she questions if I really called back because the phone is right where she can hear it and it never rang. Well my phone shows I called that number 4 times thru out the morning. Well just got more reasons why the customer was wrong.
The cake was a regular blizzard cake with a very high price tag. Don’t both to get any of their desserts here, not worth the price or grief.
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