Tarbox 7
The average weight time I normally have at this restaurant even when ordering one meal and not during a busy time always seems to be extended Possibly due to the fact that the young workers that are working, there are goofing off and everyone’s able to see them. But this evening was the last straw for me and my family, while waiting in line and as we saw people being served in front of us and being able to see around the corner half of the people on staff were working and eating food at the same time while serving and that’s against health code. I also did not receive one of the burgers I ordered and and didn’t get barbecue sauce on our barbecue burger and ended up waiting over 12 minutes and the whole time they’re goofing off eating. Another thing that I had seen from tonight is that every burger my family received came out of a microwave the patties the buns. The only thing that wasn’t microwave was the bacon that was scraped on them as soon as it came out of the microwave.
… moreAndres Perez
Usually go to the Burley location but decided to give Rupert a try. This will be the last time that happens. I order like normal. I sit down and we get out food. Receipt says flame thrower combo, I got a ranch/bbq burger or whatever it was. No big deal. Went up and gave them the burger and asked that for the flamethrower to be made. Went to sit down and after almost 10 minutes I didnt get anything. So I go back up and ask and after the cashier asked the kitchen crew, nobody knew about it. So another couple minutes waiting. I finally received the burger. Its not cold but it definitely isnt fresh. It was chewy and hard to rip a bite off it. I am now sitting here going to the bathroom every 10 minutes. Nasty food. Nothing good ever comes from a high schooler staff
… moreJoah Han
I had a great experience at Dairy Queen. The food came out hot and fresh, and the staff was really friendly and quick with the service. Definitely a solid spot if you’re craving a good burger and a Blizzard—I’ll be coming back again for sure!
… moreAshley Dazis
I normally don’t leave negative reviews, but after multiple visits, I feel obligated to report what’s consistently happening at this location. I work in customer service and have experience in fast food, so I understand how busy shifts can get and how equipment issues happen. However, what I’ve witnessed here goes beyond a one-time mistake — it’s become a repeating pattern that needs to be addressed.
On every visit, the drive-thru places customers on hold immediately after pulling up. After waiting an excessive amount of time with no communication, I drive forward only to see employees scrambling to put on their headsets the moment they notice a car at the window. I’ve worked with this exact type of headset system before — if a battery dies, the indicator turns red. In these cases, the headsets aren’t even powered on until we appear at the window. That’s not an equipment issue; that’s a lack of proper procedure and attentiveness.
I always try to give businesses the benefit of the doubt, which is why I returned multiple times before saying anything. Unfortunately, each visit resulted in the same situation with no improvement. At this point, it reflects a deeper issue — likely related to management oversight, training, or staffing habits.
This feedback will also be forwarded to corporate for review, as consistency in customer service is a core part of their brand standards. I hope this location receives the support and corrective action needed, because the current guest experience does not align with company expectations.
This will be my final visit until improvements are made.
… morekitty cat
I stopped by Dairy Queen and had a really good experience. The place was clean, the staff were super nice, and my food and ice cream came out quickly.
… moreEmery Osterhout
The Rupert DQ is so much better than the Burley DQ and they don’t charge extra for fry sauce! The staff is friendly and the food was great. Better prices on blizzards than Burley too!
… moreRon Kraus
Quit hiring stupid people! Over $8 for a hamburger? No drink no fries? Rupert is not a big town you can’t charge the same as a big town! 3 burgers 1 fry and a milk over $28
… moreStephanie Lindsay
We have tried this DQ 4 times. So far, they are 0 for 4. The final straw, we got home and there was NO fry sauce. They said, you have to ASK for FRY SAUCE! Who does that! Around this area? NO ONE! The fries were limp and barely warm. (We live about 5 minutes away.) Have not had a good experience here ever. Lesson learned. (2 stars because the blizzard was ok.)
… moreJames Anderson
Just left after ordering online. We showed up right when it said our order would be done and when we went in and asked for our order they hadn’t even started. Then the two kids working started fighting over who should make our blizzards like it wasn’t there job. Then the one who did make them acted rude about having to do it.
… moreColleen Howard
Terrible. Ordered the chicken strips and fries. Chicken was so overcooked it looked dehydrated and the fries were cold and mostly the little short pieces. Asked for honey mustard sauce and got some curdled ranch.
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