Dairy Queen Grill & Chill

  3.9 – 287 reviews   • Fast food restaurant

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✔️Lunch ✔️Dine in ✔️Take out Dairy Queen Grill & Chill 65705

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Reviews

Sara Sullivan
I went through the drive-thru and ordered a small vanilla ice-cream cone. I assumed the wait would be a long time since about 5 or 6 cars was ahead of me. Out of nowhere this sweet girl walked up to my car and walked my cone out to me and returned back very quickly with my debit card. Made my day. That’s good customer service right there, and it showed me they really care about their customers. Thanks! ⚘⚘
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Savannah Williams
I’ve been here 3 or 4 times over the last year at different times of the day. It seems they are always slow. Any time I order blizzards or shakes they lack in flavor. One time I was the only one in drive thru and it took 15 minutes to get my food. This last time I went i ordered 2 tiramisu shakes and there was no flavor other than vanilla ice cream on both of them.
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McKenzie Branson
The food was good, just as good as any other fast food place but I didnt like the fact that i had to clean off my table myself before i sat down. I looked over there was chunks of food that had been smeared on the walls that looked like it had been there for a while. And then every person in there had to literally reach over a dirty smelly trash can full of old food just to get there drinks/straws. Definitely could use a lot more cleaning/maintenance.
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Janice L
Well the food was fresh, hot and delicious. Ordered 3 burgers and some fries with onion rings and it sure was good. My little dog actually ate some of the hamburger. She doesn’t like McD… very nice staff too.
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Sarah Green
We went through the drive thru at 7:15 and ordered a plain grilled chicken sandwich, a cheeseburger and a kids order of fries. We were asked to pull forward so the people behind us could go ahead and get their meal. We pulled forward and waited until 7:25 and still no one had come out with our food. I told my husband “I could cook the same items at home in less than this amount of time” My husband went in and our good was sitting on the counter. We have no idea how long it had been sitting there waiting to be brought out. My husband asked for a manager and the at the counter just acted like there was no manager. We simply got a refund and left. Will not be back to this location
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Mysti Brueggemann
Higher than any DQ I have ever been to. No line not busy still waited 20 minutes for a burger that was cold and not the burger I asked for. Rude service and will never go back again…even though this is my home town. This was my third try and always the same. Better luck at the one in Republic
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Mona
I normally enjoy Dairy Queen but this one in Marionville Mo. Was NOT good. The fries tasted really old and the burger was over cooked. It was all pretty nasty . We will not return .
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Dakota Hawkins
Probably the least convenient place to eat, in the Aurora/Marionville area. The person helping us at the window had the dirtiest hands I’ve ever seen I. Food service. Took close to 10 minutes for pretzel sticks and cheese curds.
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Jennifer Wirth
Only place around here that serves the 32 oz blizzard that my husband likes. No other place will do it. Been coming here for years, staff is friendly and always willing to help their food and even cakes are great
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Tyler Seiner
This review is a combination of MANY (estimated 10-20 times visited) trips to this location dairy queen. I live down the street in marionville and there’s very limited options on food choices in this small city. Sonic or DQ.. that’s pretty much it.
Where do I begin? I guess I truly cant remember 1 single experience where it all went 100% smoothly, without error, or quickly… That’s sad. Today was the final straw, thus the review.

Staffing: every time I go there I see a handful of VERY young ladies (I’d guess barely 18). Which that’s not a problem, but it seems there’s never an authority figure manager or boss present. They always seem chatty and friendly (when they finally actually greet you at the window) but also talkative with coworkers and not really hard working. (Most just standing around)

Wait times excessively LONG experienced EVERY SINGLE VISIT!!! No matter what you order.. whether its 1 blizzard, or 1 meal, or shoot just ordering a water you Will wait a long while. If no one is ahead of you in the drive thru expect to wait minimum 15 minutes for the smallest order. If there’s 1 – 2 cars ahead of you, you are better off going to the store get food, go home and cook it faster than you will receive it at this location. And no matter what time of day it’s like this…. lunch, dinner, or off hours. I just don’t understand it.

Some of the experiences I’ve had there:
Been over charged NUMEROUS times. (My girlfriend has had the same experiences many times)
Wrong items given or missing items.
Bad tasting or not fresh food given to me.

They kept my credit card over night one time, not handing it back to me (but I didnt notice due to the incorrect order I’d received and forgot about it trying to get my order corrected)
The next day when I realized my card was missing. Called their location, asked if someone had found a credit card that was left there.
The young girl acted ridiculous… “uh maybe?” She replied. I asked, “did you or didnt you find my credit card?”
She acted stupid again, saying, “well what does it look like?”
what does it look like?? It’s a black credit card.. with my name on it! She finally handed the phone off to some dude who suspiciously asked if I could describe it… again. Which I did. And finally he said yeah I’ve got it here.
Showed up on my lunch break to pick it up and noticed that dude had it on his desk or counter top just in the open.
Really? So anyone could’ve written down my info off of it. (Havent noticed any fraudulent charges so far thankfully)

Today, I went and got lunch there (early afternoon) to my surprise they actually gave me my CORRECT ORDER! But when I took a sip of my mt dew, it was clear ish (barely yellow at all) and tasted horrible like something was obviously missing from the drink. When the lady finally came back to the window… 5-10 minutes later.. and that’s only after I was waving like an idiot trying to flag one of the standing, talking girls down to open the window. I explained nicely that something wasn’t right with the drink and tasted awful. She looked at me confused and didnt believe me. I said “ok just try it! you will see and look at the color of it!”She backed up weird like almost disgusted looking after I handed the drink back to her. I told her you don’t have to drink out of mine just grab a new cup and put a little bit in there and you will see something isn’t right. She again looked at my cup like it had cooties and stood there with a blank look on her face.
She then asked well do you want a Sierra mist instead?
No, I’d like what I ordered.. a mt dew please.
Finally another girl stepped up to the window and I had to repeat the expalanation all over again about how it was awful tasting, and how she should try it. (She gets a gross look on her face too)… I explain to this appearing ignorant person to grab another cup to put a small bit in and taste it herself, and obviously not drink from the straw I had used already.
Long story short she finally had someone replace the mt dew carton thing. If DQ wasnt 50% of my fast food options I wouldn’t return
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