Mamie Hatley
10 Feb26,6:30pm. Drive thru. Bought small strawberry shake. They aren’t using ice cream/soft serve nothing but a strawberry powder mixture. It’s a drink not a shake. Really I could make this with Nestles strawberry drink and saved $. And if DQ says differently,then put blinds on the drive thru windows and I wouldn’t see worker mix the powder,saw the powder dust… Shameful and shady….
… moreNate
This establishment really needs to take care of the “roof problem” or take the sign off the lobby doors.
Help your business. You’re getting paid.
*Updated*
Sign is still on the door saying lobby is closed. Why hasn’t “roof problem” been fixed yet?
*Updated*
Roof still not fixed. Why? If it has been fixed then the sign on the lobby door needs to be removed.
Open your lobby folks!
… moreShawn Cassidy
The service at the Caseyville, IL was great and the food quality was very good. The downside was the dining room was closed. Another person said it was a failed inspection of the dining room but I have no idea what that means.
… moreFFKDTP1
Place is so slow. Nobody there and 15 minutes for a small to-go order. Burger not as good as other locations but manageable.
… moreW D
Vinay(skinny guy with glasses) was extremely rude. The lobby was closed due to roof work, and I remained calm and respectful throughout the entire interaction. I laughed only because his behavior was so unexpectedly discourteous. I had difficulty understanding him due to his accent, which wasn’t an issue—I simply asked him to repeat himself. Instead of clarifying, he became louder and even more rude. He showed an unnecessary level of aggressive energy toward me; Bet he doesn’t have that energy with the British.
… moreNatalie “STL_PHATPOOH” Springfield
Never got to pay for it I drove off…. The man on the mic in drive through was weird And rushing me. I have an 80 year old mother that’s indecisive because of their menu offering so many options…. RUDE AND DISRESPECTFUL TO SAY THE LEAST… WE REALLY WANTED DQ BUT TO BE RESPECTED IS WHATS MOST IMPORTANT
… moreGretchen Griffin
Sad excuse for a Dairy queen. Messed up our order twice. Took 30 minutes to get our order put in and food out, then another wait to redo it twice. Place looks nasty. Inside locked. Staff not very friendly and not at all interested in customer care. The whole lot is catered in with giant potholes.
… morePatrick Clark
Usually i enjoy coming here for lunch with my military buddies but not today. 25 minute wait for a to-go order. I get home and the flamethrower burger i received was not the one they typically get. It was a regular double cheeseburger with their hot sauce. They didn’t even put bacon on it! I spent $8 on a double cheeseburger with hot sauce and fries. Unfortunately i was already home when i discovered this and me driving back to correct this will cost me more in gas money…extremely disappointed. We decided this probably isn’t going to be our spot anymore. Look at the pics below…is that what the flamethrower is supposed to look like!
… moreAlphas Pack
It’s been a minute since I came to dairy Queen this is a good places fresh and hot quicker than most fast food places I visited thank you for the good food
… moreNate
If you can’t do your job properly you shouldn’t be working. Know the law when it comes to service animals.
Be professional and respectful!
… more