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Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Address and Contact Information
Address: 1550 Vandalia Rd, Hillsboro, IL 62049
Phone: (217) 532-5225
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Reviews
Courtney Mason
We went to Dairy Queen for a little snack and my strawberry sundae was the wrong size that was corrected at the window when we got home we opened up the barbecue sauce and tossed wings which are advertised completely covered in sauce and get home and there’s barely any sauce on them. My pretzel sticks were cold. For the price we payed for it is not worth it. I understand it was close to closing, but that is no excuse for poor food.
… moreMike Mikerson
I am a local and come to this DQ quite often I use coupons and their deals alot.. food is expensive anymore. I went in there today and was happy I ha e a coupon that for reward members said 50% off any order.. right on so I get a combo and a 8 in dq cake and even though it rung up with the coupon and took it off they said I could not do that there
.. they only take the coupons for the food not novelty items like cake.. or bars etc. First off the coupon says any order and it rang up correctly so it is able to be taken off corectly. But they want me to ring it up separately and only use coupon for combo. That’s not what the coupon says. If you are going to honor the coupon then honor it the way they have set up. It does not say combos and whatever only. It says any order.. this is false advertising if you are going to honor it honor it or do not honor it at all!!! Few options in hillsboro so I may be back on occasion but they have lost my loyalty as they do not appreciate it.
… more.. they only take the coupons for the food not novelty items like cake.. or bars etc. First off the coupon says any order and it rang up correctly so it is able to be taken off corectly. But they want me to ring it up separately and only use coupon for combo. That’s not what the coupon says. If you are going to honor the coupon then honor it the way they have set up. It does not say combos and whatever only. It says any order.. this is false advertising if you are going to honor it honor it or do not honor it at all!!! Few options in hillsboro so I may be back on occasion but they have lost my loyalty as they do not appreciate it.
Nora McKay
If I could give this review zero stars I would. After being a loyal DQ customer for YEARS, I am absolutely appalled at how I was treated today. When a new hire made a mistake, which is more than understanding, the manager on shift immediately put the blame on me. I was very polite at first and just wanting to get answers about why my order was the way it was. However after she blamed me, dismissed me, and talked down to me like I was an incompetent child I did get upset and drop the F bomb and tell her not to treat her customers shitty. I believe anyone would get an attitude after being treated so poorly instead of with the same respect that was given. I hope in the future they have basic human decency when a customer had a problem with their order.
I want to clarify that this review is not directed towards the new hire but specifically towards the manager that lacked professionalism and basic customer service skills. Also for the inability to make her staff feel safe enough to admit a mistake was made so that in the future they don’t stand in silence while a customer is belittled.
… moreI want to clarify that this review is not directed towards the new hire but specifically towards the manager that lacked professionalism and basic customer service skills. Also for the inability to make her staff feel safe enough to admit a mistake was made so that in the future they don’t stand in silence while a customer is belittled.
Marcia Liebscher
Ordered the new Alaska fish which was ok. One big complaint for the entire meal was that the fish was warm and the fries were cold.
… moreTaylor
Be prepared to wait 10 minutes and not be acknowledged at the front counter. Not even a “Hi i’ll be with you shortly!” They all ignore you and walk by and don’t even approach the front counter. Also the ice cream station is a big gross mess… Very unsanitary.
… morePamela Seipp
If giving a zero out of five stars was an option that would be my pick. After several horrible experiences including cold food, bad service, melted ice cream, I decide to go back and give it another chance given it’s the only ice cream place in Hillsboro. This most recent visit will be my last visit. I got a medium Oreo blizzard and upon reaching halfway through my blizzard I noticed that there were no Oreos and it hadn’t been blended properly. I proceeded to take it to the counter and ask if they could fix their mistake. As a response she proceeded to look at me like I had four heads and said, “ I don’t know what you want me to do, you’re not getting a free one.” As if I came to try to get a free blizzard out of them. When in all reality as a business the customer is always right and you fix your mistakes. How would I have known that there wasn’t any Oreos from halfway down unless I had eaten halfway up…I mean WHAT. Totally dissatisfied with this business and won’t be giving another dime to them. Don’t waste your money.
… moreShelby Kaliyan
So why are we closing 30+ minutes early?? When I got there like 20 minutes before close (I was ordering one item) they already were fully closed + a worker was walking out, walked right next to me, and couldn’t even tell me they were closed? I mean I get some places have to close early for whatever reason, but on top of that I’m sitting in the drive thru and this worker didn’t think to say something? Pretty rude.
… moreAnonymous reviewer
Takes forever to get your food even when not busy. Ridiculously overpriced. Doesn’t accept coupons. Food is hit and miss. Sometimes hot and fresh other times cold and rubbery or burnt. Staff is on their phones or talking with each other instead of paying attention to customers or doing their job
… moreRobin Counts Houser
Not only issues with the ice cream! My husband visited this place for our lunch yesterday and once again issues started!
1. They refused to give discount for 2 senior meals!
2. Used coupons for the meals only too not receive something other then what coupon stated!.
3. Husband noticed before leaving we did not get fries as coupon stated and staff had to re-read coupon too see we was to receive fries but did not!
4.upon getting home with food! [4 miles away] we received a single cheese burger and not the double as coupon indicated.
UPDATE
We had been offered a new burger for the issue with the one we did not receive. Today we used the offer for replacement and it was what it should have been.
We had to spend more money with them for the fries because this was not an issue. I’m not sure that corrects the issue when I did not get the correct meal the first time.
Time will tell, I will have to be sure to use CAUTION on my orders and survive received.
… more1. They refused to give discount for 2 senior meals!
2. Used coupons for the meals only too not receive something other then what coupon stated!.
3. Husband noticed before leaving we did not get fries as coupon stated and staff had to re-read coupon too see we was to receive fries but did not!
4.upon getting home with food! [4 miles away] we received a single cheese burger and not the double as coupon indicated.
UPDATE
We had been offered a new burger for the issue with the one we did not receive. Today we used the offer for replacement and it was what it should have been.
We had to spend more money with them for the fries because this was not an issue. I’m not sure that corrects the issue when I did not get the correct meal the first time.
Time will tell, I will have to be sure to use CAUTION on my orders and survive received.
Robin Houser
I went inside for my food order and was glad I did. This place was so filthy! At no point had any employ tried to do any cleaning around the work area. Trash was overflowing. I have never seen a dairy queen I’ve entered look as nasty as this place. I now have great concerns about having any items from this place.
Why is this the ONLY DQ SO FILTHY AND SO SLOW COMPAIRED TO OTHERS! LITCHFIELD IS GREAT AND NOW WORTH THE TRIP! SEE YA HILLSBORO!
… moreWhy is this the ONLY DQ SO FILTHY AND SO SLOW COMPAIRED TO OTHERS! LITCHFIELD IS GREAT AND NOW WORTH THE TRIP! SEE YA HILLSBORO!