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Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Address and Contact Information
Address: 10610 W 10th St, Waconia, MN 55387
Phone: (651) 461-4183
Website: https://www.dairyqueen.com/en-us/locations/mn/waconia/10610-w-10th-st/15891/
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Stacy Schmidt
Update 2/23:
Today was the first day I went back after that very chaotic evening, and I’m happy to say things looked like they were turning around!
Updating my review and will update it again to 5 stars as this team keeps coming together!!!
Keep it going guys!!! ⭐️⭐️⭐️
I’m very sad to write this review.
I’ve been in and out of this location multiple times over the past few weeks and it seems that each time it gets worse and worse.
I wish the owner had his contact information available, I would have preferred sending him an email vs a review.
Tonight was the icing on the cake (no pun intended).
They had at least 6 people on staff and still couldn’t run their shift in an efficient and clean manner. I watched one family of 4 eating in and not getting their full order in over 40 minutes. Another Father and 3 kids who ordered their food to go that took 35 minutes and multiple (at least 5) requests asking for an eta. A couple that took 30 minutes to get a couple blizzards.
Multiple ordered incomplete or incorrect. No actual apologies given to those customers, literally just a shift lead or manager telling a worker to refund him and walked away.
Not to mention, the foul language that everyone can hear even if they think they are behind a wall.
I tried to let one of the workers know that customers can hear everything they say including their cussing and that there were children present and requested he share that information with his team to try and stop it. Only to come back not even 10 minutes later to then hear the shift lead/manager cussing and threatening multiple times to leave instead of lead her team.
Something has got to give at this location, I could go on and on about the changes needed but sadly looking at all the bad reviews and seeing it continue to decline, I feel like this DQ will close just as fast as it opened.
… moreToday was the first day I went back after that very chaotic evening, and I’m happy to say things looked like they were turning around!
Updating my review and will update it again to 5 stars as this team keeps coming together!!!
Keep it going guys!!! ⭐️⭐️⭐️
I’m very sad to write this review.
I’ve been in and out of this location multiple times over the past few weeks and it seems that each time it gets worse and worse.
I wish the owner had his contact information available, I would have preferred sending him an email vs a review.
Tonight was the icing on the cake (no pun intended).
They had at least 6 people on staff and still couldn’t run their shift in an efficient and clean manner. I watched one family of 4 eating in and not getting their full order in over 40 minutes. Another Father and 3 kids who ordered their food to go that took 35 minutes and multiple (at least 5) requests asking for an eta. A couple that took 30 minutes to get a couple blizzards.
Multiple ordered incomplete or incorrect. No actual apologies given to those customers, literally just a shift lead or manager telling a worker to refund him and walked away.
Not to mention, the foul language that everyone can hear even if they think they are behind a wall.
I tried to let one of the workers know that customers can hear everything they say including their cussing and that there were children present and requested he share that information with his team to try and stop it. Only to come back not even 10 minutes later to then hear the shift lead/manager cussing and threatening multiple times to leave instead of lead her team.
Something has got to give at this location, I could go on and on about the changes needed but sadly looking at all the bad reviews and seeing it continue to decline, I feel like this DQ will close just as fast as it opened.
Emily Boggs
Workers need to pay more attention in the kitchen! I order 2 2 pieces of the new flamethrower chicken strips off the 2 for 5 menu and got regular cold strips and it was missing my sauce i also got a burger meal with gravy on the side they forgot the gravy as well but besides that the ice cream was very good not melted and exactly what i asked for.
… moreAmanda Shriver
We had a bad experience today, the drive through took 25 min’s, from start to finish. There wasnt very many people inside, when we finally got our order, it was in correct and the food was cold! They seem over whelmed and short staffed. I hope they clean up the inside and it returns to the DQ we all love!
… moreReed Winter
Such slow service in waconia.. They need to hire more people.. I waited 30 minutes in the lobby with no one in front of me… they forgot my fries and ranch.. They ran out of spoons!!! I was like how do i eat my blizzard? I had to walk back in to grab the missing things. Friendly staff but just need more people.
… moreRobert Villaume
We sat in the drive through for 40+ minutes. We gave the benefit of the doubt that they were busy up until we got to the window. No apology for the wait, charged the wrong item, charged the new item, given half the order, forgotten about, then asked to pay for the next order, and then finally given the rest of our order. Still no apology. Likely won’t come back.
… moreAaron Score
Where is the owner does he ever set foot in his stores??This is the worst not only Dairy Queen but the worst fast food store I’ve ever seen and I’ve been in the industry most of my life! The store is disgusting,the wait times are crazy the employees have no idea what they are doing and they are rude they’re vaping in the store. This location badly needs an inspection and updated staff. Everytime I give them a chance it’s worse,where are the management and does the owner not see how bad his store has gotten??
… moreTimothy Engelmann
We Purchased 3 blizzards and it was like eating ice cream with hardly anything in it. I had ordered the cookie dough flavor and it was so bland. I will go to Norwood if I want a blizzard or Culver’s if I am in Waconia going forward. I have zero interest in going to the Waconia DQ location ever again.
… moreA P
I keep giving this place a chance, but at this point I’m no longer willing to. I ordered a couple of Blizzards, and waited to pay since there were a few cars a head of me. By the time I got to my turn, I can see my order sitting there on the counter melting already. I needed a drink carrier because I had a third item, and as the person is putting them into it, I can see they had gotten their finger pressed into the ice cream on one side so not only is it melted they had their finger in it. From missing items, to no items, to this, this location either needs new managers, owners, or a kick in the rear by corporate like McDonald’s gets sometimes. Either way, I’m going to start going to Norwood only again from now on. I don’t live far from this place, so there is no way my order should be this melted.
… moreLinsey Bosl
I don’t know what is happening at this location, but we have tried to eat here twice and both times the wait in the drive through lane was astronomical! The first time was on a Wednesday at 2pm and it took 30min to order and get food with absolutely no one in the drive through line in front of me and no cars in the parking lot. Today, my husband pulled up before 1240 and at 1:10 he was still 2nd in line and not even to the window yet. We love our local Chaska DQ and can’t wait until they can remodel and reopen! We will drive to Shakopee from now on. Who has 45min to an hour at lunch or any time time to wait for fast food! Absolutely ridiculous.
When my husband got home, this is what the blizzards looked like. They had already melted in the store before giving it to him and the ice cream was nearly an inch from the top cup. What a rip off! (Not a single bite was taken out of the blizzards either before someone accuses us of that!)
Either this location needs new managers or better ownership or both! Sad to say go elsewhere!
… moreWhen my husband got home, this is what the blizzards looked like. They had already melted in the store before giving it to him and the ice cream was nearly an inch from the top cup. What a rip off! (Not a single bite was taken out of the blizzards either before someone accuses us of that!)
Either this location needs new managers or better ownership or both! Sad to say go elsewhere!
Dana P
Absolutely terrible. First review, but not my first terrible experience. Stopped by this time to pick up 1 dilly bar and 2 buster bars. I picked up both items from freezer and waited in line behind 2 orders. Cashier took first order and went to kitchen without saying a word or asking what we wanted. Lady in front of me was their to pick up an app order and I wanted to buy 3 already made items. After waiting another 15 minutes without any communication from staff I put items back in freezer, told the lady she should go to Norwood store next time, wished the other 4 orders behind me good luck and left. Last time we placed an order on the app, my daughter waited 30 minutes at store and it still was not ready. I went there and told them to cancel or and refund but they just cancelled, and I never got a refund. This place is a joke and has no idea how to provide customer service. If You can search google reviews you will find I do not review places. This should tell you how terrible this place is.
… more