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✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Hours
| Tuesday | 6 AM–10 PM |
| Wednesday | 6 AM–10 PM |
| Thursday | 6 AM–10 PM |
| Friday | 6 AM–11 PM |
| Saturday | 6 AM–11 PM |
| Sunday | 7 AM–10 PM |
| Monday | 6 AM–10 PM |
Address and Contact Information
Address: 3221 Poplar Level Rd, Louisville, KY 40213
Phone: (502) 635-0690
Website: https://www.fourteenfoods.com/?y_source=1_ODk5NzMwMy03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
Mack K
Wish I could give zero stars, never go to this location in the evenings. Every single time I have been it’s been a bad experience. The employees in the drive through are the rudest I’ve ever seen. The food is usually old or cold and service is always bad. For example, tonight the 2 dilly bars I ordered were completely crushed like someone intentionally smashed them.
… moreKatherine Maze
The staff were so kind! Their fryer broke, but they made up for it with extra fries. DQ’s ice cream is fantastic, and the food is always hot. I keep coming back for the great service and food. The location’s a bit awkward, but overall, it’s an amazing DQ!
… moreJ
Have not been to a DQ in over 10 years and said why not… huge mistake. Simple order. Was told to pull forward. Totally forgotten about. Waited 15 entire minutes before going inside. I try so hard not to be that person. Was asked for a receipt, I was never given one before being told to pull forward. Ordered a 6 piece with extra sauce, was given a 4 piece with no sauce. The blonde girl practically threw the extra strips and sauces at me. Never met with so much rudeness and aggression. I get fast food workers are miserable, but why take it out on me?
Will be another decade or more before I go to a DQ again. Terrible experience. Go literally anywhere else
… moreWill be another decade or more before I go to a DQ again. Terrible experience. Go literally anywhere else
James Malfy
Either they dont clean their grease or they love giving fries in old nasty grease!! Used to be the best!! No longer stopping after doctors at this location!!! Needs a lesson on cooking it seems
… morePamela Evans
Sat in drive-thru for over 5 minutes. Never once. Did anyone say they would be right with me to take my order. I pulled to the window. Saw employees walking around. They still did not acknowledge I was there. I sat there for 3 minutes. The person behind me left, I then left. If the drive-thru is not open they need to have a sign indicating that, they did not. Not close to my home, will not return. And for those of you wondering why I did not just go inside, I am sick and so is my toddler. We just wanted some french fries.
… morePrincess Moore
I went through the drive-thru around 9pm on 11/28/2025, and experienced major rudeness from the girl who handed me my blizzards. The young man who took my order (the receipt says “Joe”) was very pleasant. It was my first time seeing him. I ordered a burger and two blizzards, and the girl who handed the blizzards to me was EXTREMELY rude! It was very obvious she had no interest in being there. If this is normal for her, she doesn’t need to be in this industry. I was so taken aback by her rudeness that when the guy handed me my burgers, I asked him, “What the Hell is HER problem?” Apparently, this wasn’t new because he said, “She needs to be fired, that’s what’s wrong with her.” This location struggles enough (from the other reviews) because they are ALWAYS out of something, or something is “down”, or they can only take cash, or the card machine is down, etc. Incidentally, they were out of pecans THIS visit for my Turtle Pecan blizzards.
… moreTammy Shields
I have never waited in a drive thru line so long ,I don’t think my entire life. When I pulled up there was only 2, maybe 3 cars in front of me and that includes the one at the speaker. I can almost guarantee they were there 10 minutes. The next car went quickly the truck in front of me waited several minutes to be waited on. They took my order quickly but we waited several minutes going further. The truck was asked to pull up and then after they finally took my money that it almost felt was snatched from my hand I was asked to pull forward. I ordered a medium shake and onion rings. Really how difficult is this? It’s not like they were extremely busy either when I pulled up there was maybe 2 or 3 cars in the parking lot then then the drive thru. Seriously what should have taken no more than 10 minutes and I will be nice if you are busy 15 turned into over 30 minutes. I just wanted a shake and to get back to the hospital to my husband.
I have never been to this location on Poplar Level Rd and I probably won’t go back. I didn’t get a friendly vibe either.
Just a frustrated customer
… moreI have never been to this location on Poplar Level Rd and I probably won’t go back. I didn’t get a friendly vibe either.
Just a frustrated customer
Bridgett Sanders
I went to the drive thru about 9:20 pm so 40 mins before the store closed. My kiddos wanted someone ice cream. I waited at the speaker for a few minutes without anyone greeting me, so I decided to leave. As I’m leaving I see the staff of two men and a women outside talking and smoking. I wonder how much money this staff has cost the company due to their lack of working. My car alone 5 people. This is becoming a trend in Louisville. It’s sad really.
… moreJack Jeffries
Went through drive through last Wednesday afternoon before Bible study. Girl at drive through extremely rude!
We got 1 ice cream cone and a small water.
The girl did not tell me the total so I did not realize that I was charge $2.59 for a beverage and 0 for the water. I did not get a beverage so went back to talk to the manager.
Her name was Jessica and identified herself as the manager. When I asked about the charge she took my receipt and went to behind a wall then came back and informed me that the $2.59 charge was for the cup!!!
I was stunned! So then I brought up the rude girl at the drive thru and “Jessica the manager” informed me the girl had been in school all day and was tired. Again I was stunned at such an unprofessional response.
I told “Jessica the manager” that a terrible excuse and not my problem!
“Jessica the manager” then informed me she was done talking with me and that I needed to leave.
I found out that Joe Allen manages that location. I have called a couple times and he is “unavailable”
Joe Allen and “Jessica the manager” really need to find a different career as that both show no regard to a customer who picks up food there every Sunday. I hope Joe Allen is extra happy to steal $2.59 for a 5 cent cup. I nor anyone in my family will stop there ever again. It will ultimately cost him hundreds.
… moreWe got 1 ice cream cone and a small water.
The girl did not tell me the total so I did not realize that I was charge $2.59 for a beverage and 0 for the water. I did not get a beverage so went back to talk to the manager.
Her name was Jessica and identified herself as the manager. When I asked about the charge she took my receipt and went to behind a wall then came back and informed me that the $2.59 charge was for the cup!!!
I was stunned! So then I brought up the rude girl at the drive thru and “Jessica the manager” informed me the girl had been in school all day and was tired. Again I was stunned at such an unprofessional response.
I told “Jessica the manager” that a terrible excuse and not my problem!
“Jessica the manager” then informed me she was done talking with me and that I needed to leave.
I found out that Joe Allen manages that location. I have called a couple times and he is “unavailable”
Joe Allen and “Jessica the manager” really need to find a different career as that both show no regard to a customer who picks up food there every Sunday. I hope Joe Allen is extra happy to steal $2.59 for a 5 cent cup. I nor anyone in my family will stop there ever again. It will ultimately cost him hundreds.
Melissa Amlung
Second time in two weeks I have tried to stop at this location for a sundae only to be told they couldn’t take my order. Neither time was it completely clear why as the person on the intercom only mumbled. I was able to make out they were only filling door dash orders the first time and the second was something out needing to wait 20 minutes. Both times were around 7:30pm and I was the only car in the drive thru line.
… more