Lynda Latessa
Usually like DQ. Can’t always afford it . This time, I ordered a single hamburger, No cheese, fries and diet coke, No ice.
I gave my card to pay she took it. Then she told me I couldn’t have the lettuce, tomato or onion as they were closing in a few minutes.
I got my meal, Ice in my drink, cheese on my hamburger and ice cold fries .
I won’t be coming back for a while. May be you can train them to clean up their act and serve the way DQ and the customer wants. Not the way they want to.
… moreDawn Hall
I ordered two chili dogs add cheese. The chili dogs are two for $5. Based on the menu. They wanted to charge me two bucks for each hot dog simply to put cheese on. Absolutely ridiculous! When I questioned the lady on it she rudely informed me that that was the price I said never mind and drove off
… moremartha Rivera
Worst experience!. Don’t spend your money at places that don’t value your hard earned money. Came in tonight 3/7/2026 at 7pm and the ladies on the drive through and at the register were just playing around. They had 5 people waiting for their orders and had 4 more people waiting to at the register to place their order. The acting manager Rachel was very unprofessional speaking rudely about the drive through customers. Will not be returning. I rather spend my money elsewhere.
… moreRyan Kintz
I stopped by here on Wednesday, November 19, 2025. Katie happen to be the only employee working during the lunch shift and had everything covered beautifully. I was blown away by how she was able to keep the drive-through going, attending the customers at the counter, and making all of the food. The dining area was well kept up and plenty stocked. She did a fantastic job and I let her know that, and I hope the company recognizes her efforts.
… moreLogan Green
I usually do not leave reviews, like ever. But I was really not having the best day, just came off a grueling 5 hour, no break shift at Publix. And of course, there’s no DQ grill n chill near FGCU, Estero area. So, I leave my Publix over near FSW and I go to get me some DQ (I’m from East Coast of Florida near Ft. Lauderdale, we have a crap ton over there.) I come to the drive thru window, place my order. And this guy was really nice, like when I tell you that, I mean it. He was very receptive with my order and understood it clearly (he even up-charged me on the sundae to the blizzard) (I was gonna get it anyway, hah, but he did say what blizzard size before I even got to it.) And when I came to the window, I was like, wow, this is a college age looking kid, like me, and I was impressed by how well he does his job. He was very clear that I had to wait for the food but did it in a very understanding way and told me that I’d have to wait a few minutes. Then he brings out the food, and he catches himself, and says, didn’t you order a blizzard too? And I was thinking to myself, wow, at 11pm at night & he’s able to catch that. I’d be so drained that I’d forget to even give the person their food (that’s why I’m working a grocery store, not a drive thru, hah.) So, I’m driving back to FGCU on 75, windows down, like I always do. I look over to the right to see my food, and I see that there was some napkins stuffed in there nicely, thought, hm! That’s a cool way of doing that instead of just tossing it with my food, making it yucky. Then I see with the napkins, a couple coupons! I was like, oh my goodness! That’s the most awesome way of like, showing someone that they’re looking out for them. If I had a bad experience there and got given coupons, I woulda been like, HECK no, they’re trying to force me back here. But that wasn’t the case here. At all. Great encounter, great customer service, and great looking out for a customer. AND HIS NAME WASSSS, E.J.!!!!!! Manager at 9011 Cody Lee Rd, you better keep that kid for a long time, and shoot him up the chain, because I know a lot of people who just sit around and do nothing, making the experience horrible for a Friday night at 11pm. But no, not E.J.!
-Publix Man
… moreMichael Woods
Dairy Queen Grill & Chill
We stopped by Dairy Queen Grill & Chill and treated ourselves to the Oreo Cup Perfection—and it was delicious! The ice cream was smooth and creamy, and the Oreo pieces added just the right amount of crunch and chocolate goodness. The staff was friendly, the service was quick, and it made for a fun, satisfying treat. If you’re craving something sweet and refreshing, Dairy Queen definitely delivers.
… moreKirah Vaseur
If I could leave 0 stars I would… At this point shut this place down. I was in line for over 45 min for trash.. bread was soggy, fries was stale and chicken tenders was so hard I couldn’t even chew them. This is not the first time I received bad food from here but it will be the last
… morecandia79
Walk in tonight with my three daughters ready to enjoy some food. As soon as we walk in, the cashier lady was walking away and then turns to me and yells out “Are you ready to order” I said no and shes like you better be ready to order. We looked at the menu and we were ready to order but after 5 minutes of waiting and her never coming back to take our order, we just walked out and went down the road to Arby’s where customer service was excellent.
… moreRoger Morris
We just had the most amazing experience at dairy Queen in Fort Myers Giovanni works there at the Cody Lee restaurant while observing him working I noticed he has very strong work ethic very happy kid great service this guy is phenomenal I felt it my duty and honor to write a review about this dairy Queen and their employees The manager the young lady she is great too oh and by the way it’s so cold in there you could end up with polar bears so be careful lol
… moreEsther Thaler
As other patrons stated- easily the worse DQ ever. The most rude and incompetent workers with absolutely no clue as to what customer service is. When asked to speak to a manager a very young girl gingerly comes to the p/u window and yells “ what?!!l”. When I ask first manager again- she yells back “ I am the manager “. At that point it made no sense to continue to engaging. I hope the owner of this franchise realizes how many customers they are losing with this poor staff. Absolutely abhorrent and unacceptable to be spoken to that way.
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