SGTTREV
I travel often, and this is one of the worst-run DQs I’ve encountered. There is no system in place, the wait times are ridiculous, and the staff seems completely indifferent. Getting charged for a Large and receiving a small was the final straw. Not worth the stop in Cotulla.
… morerenee cruz
I was extremely disappointed with my experience during the morning shift at this Dairy Queen location. From the moment I walked in, it was clear that there was a serious lack of organization and effort. Several employees were sitting down or on their phones, and no one seemed to be actively cleaning or stocking supplies. The fountain drink area was a complete disaster, with what looked like spilled soda all over the floor. There were no napkins, no condiments, and nothing restocked. As someone who has been a manager for over 30 years, I strongly believe in the saying, “If you’ve got time to lean, you’ve got time to clean,” and this team clearly was not following that principle. When I approached the counter, the lady who helped me was very rude, almost as if I was interrupting her time on her phone. I ordered a simple taco salad, nothing complicated, yet the shell was stale and unenjoyable, and by the time I got back to my hotel, the taco meat was cold. I specifically asked for no tomatoes, but there were tomatoes in it anyway, and although I requested extra cheese, there was barely any included. The fries tasted like the oil needed to be changed, leaving a bad aftertaste. My husband’s meal lacked flavor so badly that he couldn’t even finish it. We ended up throwing most of the food away, which was especially frustrating considering how high the prices are.
However, later that evening around 8 p.m., we returned for a Blizzard and had a completely different experience. A very kind lady wearing a cap assisted me at the counter, while other employees were actively wiping down surfaces, stocking cups and napkins, and keeping busy. The restaurant smelled clean, was well organized, and everything was properly stocked. No one was standing around on their phones; they were all moving and working as a team. The Blizzard was made exactly the way I requested, and it was perfect. The evening staff was polite, helpful, and professional. The difference between the morning and night shifts was truly noticeable. The morning crew could learn a great deal from the night shift, who demonstrated excellent teamwork, cleanliness, and customer service
… morehector sanchez jr
Stopped by here the day after Thanksgiving and the service was phenomenal and the food was just as good if not better. Fresh produce, hot food and plenty of ice with my tea the way I like it. All the staff had a smile and very welcoming demeanor. This place is a must stop every time we visit on our way to the family ranch. Thank you for being a staple to the community for such a long time. If I’m not mistaken, there was a plaque there showing the first pic of existence to present day. Over 50 years is a testament to your business model. Happy Holidays.
… moreDaniel Presas
To be honest. Idk why I keep coming to this location. Don’t get me wrong DQ. I’ve been eating your food all of my life but this is getting out of hand. I literally told them that I got shredded hamburger salad the last time I ordered a grilled chicken salad, instead of romaine. Don’t get me wrong this isn’t the first time. I’m just sick and tired of these lies. If you don’t have a proper salad. Why do you sell it to begin with?
Some people actually like to eat a late night salad but I guess it’s too hard for your management to understand that. As a business owner I know it’s hard to have inventory at hand at times but damn do a better job to keep those that actually care about the food. How I said I told them that all I got the last time was hamburger lettuce and I got the same thing again. I know this will not mean anything to yall but to be honest all of your workers are just there to collect a paycheck so maybe you should invest in them and teach them to do a better job at serving the customers.
… morericky paz
Unfortunately I did not catch the name of the guy at the counter, but he definitely made it a gold star service! Very polite and professional. The food was great and found a picture of a friend of mine hanging in the dining area. Place was clean and we had an enjoyable lunch. We had the chicken and beef finger tenders and a hamburger.
… moreBri Diiaz
My husband just got home from a long hard day of work & purchased a Nachos Deluxe & come to find out they DID NOT EVEN PUT MEAT IN THE NACHOS!!! AND ITS NOT THE FIRST TIME THEY’VE MESSED HIS ORDER UP THEY NEED TO GET THEIR ORDERS CORRECT!! Just money down the drain!
… moreJorge V
Took them 1 hour to give my food and it was cold when I got it
… moreBrailey Gunter
9-11-24 8:05pm
Sat in the drive thru for at least 5min. Not a single greeting. A simple “I’ll be right with you” makes all the difference instead of not even acknowledging a person is there. I finally just drove off. Only 1 person if front of me. Never again.
… moreLucy Salinas
The food is good ! & The workers hate their job horrible attitudes. I can only imagine their attitudes at the ending of their shift. And they need to train their employees on how to make ice creams right I got a sundae with one strawberry literally. And no one was cleaning up the tables.
… morechelsi andrews
Order shrimp basket with taters instead of fries in drive thru. Employee stated he couldn’t switch the fries to taters on the menu screen, but he could switch to onion rings. Thought it was weird, but told him I’d take the onion rings anyway.
A car was waiting in front of me when I got to window. By the time I got my order, the car in front did too and drove off. Something told me to check my order, I just thought it was weird that we both got our orders so quickly. My bag had a steak basket. The employee took it back and gave me my order with and ice cream for the trouble, which I thought was nice. I opened the bag, and the shrimp was piping hot. However, the fries I didn’t order were cold. I was too tired to even drive back around. Anyway, I won’t be back.
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