
Address and Contact Information
Address: 6277 Robinson Rd, Lockport, NY 14094
Phone: (716) 438-5615
Website: http://cusimanospizza.com/
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Cusimano’s Pizzeria – Lockport, NY Restaurant | Menu + Delivery
Reviews
We ate there in their clean and spacious dining area. (I would suggest some music or turning up the brightness and sound on tvs to enhance the atmosphere.)
I also suggest customers consider ordering ahead on busy nights, but even without, a typical wait for hot fresh food.
With the amount of money spent, it definitely should have been better than this… will not be going back.
Coming from Toronto, Ontario it reminds me of the way pizza used to be made before the dark times of Pizza pizza and Pizza Nova took over.
Thanks for the reminder Cusimano’s and you have made a Canadian customer for life.
Some constructive criticism for the management..
1. Better menu layout. Make the menu make sense. Be descriptive. That way your customers know what to expect, and your staff knows what they are serving.
2. You want your product to appeal to as many people as possible, but without paying attention to standards and practices, the end experience is going to mostly disappointment instead of excellence.
3. If someone asks your staff “What’s in it” and the workers don’t know, that’s a problem. Your cooks know. Your manager knows. But the person taking the order at the counter does not? Why is that? It’s because the menu doesn’t say. Now, the customer wants to know. All of which can be avoided by putting on the menu…
Golden BBQ sauce – a light honey glaze with hints of garlic and cinnamon
Or – Golden honey mustard with a mixture of peach bourbon and maple syrup
Or – Golden honey habanero spicy hot glaze with a little bit of lemon
I can make Chik-Fil-a sauce, or at least a grownup version that’s enjoyable and has flavor, and know what to expect from it. If you’re going to make a product that half the restaurants in Buffalo make already, you need to describe what it is, not just what you call it.
5/24. Just a quick update.. we called to claim the credit the manager promised on this order with a fish fry and some loaded fries for my wife. As she was asking the clerk on the phone if she could use the online order coupon for the fries, the clerk said she could not apply it over the phone…and brushed it off with an “oh well”.
When I finally placed my order I told them I wanted my rolls toasted. Most places automatically do this but I made sure I asked. I also wanted the second sub cut in half and put in two separate bags. It look another 25 minutes for me to get my subs!!! An hour for TWO subs??? Then I looked in the bag and they didn’t cut the one in half and wrap it separately. I checked to make sure the rolls were toasted and they weren’t!!! Of course I complained. An hour to get two salami subs and the order wasn’t even correct! The girl at the counter did offer to remake them but there was no way I was waiting another half hour so I took them like they were. THEN I got home and my husband said there’s no meat on this sub! A bread sandwich! He was right. There was maybe six thin slices of salami on each half. Luckily I had some salami in the fridge at home and added to it. Salami is cheap! $31.03 for two salami subs that took over and hour, were wrong, and I had to add meat. Let me assure you, I get subs other places and never have had to ask for more meat, or add to it at home. Needless to say, I won’t be going back. We have too many good restaurants and sub shops to go there again. I did take a picture but no way to upload it here. You would see I’m not exaggerating.