

As locally owned and operated restaurants, Culver’s has earned its reputation for deliciousness by serving the freshest ingredients to guests, with unmatched hometown hospitality. Fresh, never frozen burgers are always cooked to order, and premium, better-than-ice-cream, fresh frozen custard is made in small batches throughout the day, every day. Welcome to delicious!
Fast-food chain specializing in frozen custard & signature burgers made with Midwest beef & dairy.
Address and Contact Information
Address: 1000 N Wisconsin St, Elkhorn, WI 53121
Phone: (262) 723-3870
Order and Reservations
Order: Order online
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Reviews
Would highly recommend.
So a special shout-out to whoever that woman is! Thank you for taking care of me in that moment.
It was 1°F tonight, so we ordered DoorDash because we wanted to stay inside. Before anyone writes this off as “just DoorDash,” keep reading — this is not only a DoorDash problem.
We spent over $95 on food for three people, and the order was wrong immediately: they forgot a Concrete Mixer. We disputed it through DoorDash and got refunded for the missing item so we could reorder it.
So we reordered the Concrete Mixer (and yes, paid another delivery fee/tip), and when the dasher showed up, he handed us a bag with ONE SINGLE SPOON in it. No mixer. Just a spoon.
At that point we drove to the Culver’s we ordered from — Culver’s in Elkhorn, WI — because this was beyond ridiculous.
When we walked in, our Concrete Mixer was sitting on the shelf behind the counter. We asked to speak to a manager and explained everything. The first manager immediately tried to blame only the DoorDash driver. But when we asked how the handoff works, we were told a Culver’s employee hands the order to DoorDash — meaning you cannot act like this is solely on DoorDash.
Then we spoke to another manager who basically brushed it off with a “yeah, it happens” attitude. The tone was essentially “so what?” That was the most frustrating part: not just the mistake, but the complete lack of ownership or care.
And this isn’t a one-time fluke. I have proof from every single DoorDash order from this location having something wrong — usually sauces or a Concrete Mixer. This also happens in the drive-thru all the time. It’s even worse when you’re paying for extras like ranch and you still don’t get what you paid for.
To top it all off, while we were standing there dealing with this, a younger employee walking toward the back made mocking noises at us for complaining — over something that, at this point, felt like straight-up theft of items we paid for.
This location needs to fix their order accuracy and, more importantly, their attitude. Mistakes happen — but repeated screw-ups, no accountability, and employees mocking customers is not okay.
So, I went through the drive thru to explain the situation. They ended up giving me my concrete mixer, but problem was that it was mostly soup. It was more than half way melted. I didn’t notice this until I got home because it was dark at the time. I ended up throwing it in the trash because of how melted it was. I love Culvers, but I truly wasted my money on them tonight.