Kathie Firsch
I have celiac disease and I need a gluten free diet. Your selection for gluten free food is very limited. I had your grilled chicken in the past and was satisfied with it the first time. This time it was very dry and not much flavor and it must have had cross contamination because I had an adverse reaction. The first time the waitress was very cautious with my needs and followed the process through to be sure there was no cross contamination, this time it wasn’t taken has serious. Also, the atmosphere was poor it was so cold I was shivering the whole visit with my jacket on and the food got cold quickly. This makes for an unpleasant visit. Cracker Barrel as always been my favorite go to restaurant but since being gluten free it is not my first choice. There are steps you could take to make it gluten friendly, such as using corn starch instead of flour for your gravies it makes it creamer and richer and gluten friendly. I used to enjoy your pot roast and that simple step using corn starch even when browning the beef makes it gluten friendly. I still enjoy your country store but your menu opinions for gluten free foods needs some work. All staff members need to understand what a gluten free meal is and why it is important not to cross contaminate.
… moresizzling keys
Amazing experience at Cracker Barrel enjoying the Cheese Bites and the BBQ Bacon Smokestack. Service is top-notch. Food is delicious. And the environment feels nice and satisfying.
… moreCaridad Velazquez
I had a very disappointing experience at this Cracker Barrel due to poor customer service. I stood at the counter for nearly 15 minutes waiting to place a to-go order, and no one acknowledged me. When I finally spoke up to ask for assistance, I overheard an employee named Darlena talking about me to her other co workers instead of helping me, which was extremely unprofessional and uncomfortable.
Customers shouldn’t have to wait that long just to be acknowledged, and they definitely shouldn’t be talked about when asking for help. This experience left a bad impression, and I hope management addresses how customers are treated. Spoke to courtney who just walked in to make the transition smooth however she indeed gave me the meal free along with 2 gift cards I would have like to pay but she refused.
… moreKrystle Crossman
We went for dinner last night before seeing a movie and as always had a great experience. Xeno was fantastic and a joy to talk to. Really enjoyed having them as a server. Food came out fresh and hot, suggestions for specials were made, hostess was friendly, the cashier was friendly, restaurant was very clean.
… moreS Oliver
The ladies at the front were great. This score was not a reflection of them and or their service. They actually checked on my food several times after noticing I had been there 20+ minutes past my pickup time. I watched 5 orders come out before mine even after being told “it’s coming out now” at 5:30 (pick up your was 5:21). My food was brought out (finally) and as I had my hand extended to exchange the bag from a male employee’s hand to mine…even met him so he didn’t have to walk to far. I still showed kindness however that staff member was cold. Know what else was cold…my food! The smallest serving of cold hash brown casserole (that I paid extra for), stiff cold eggs, cold crunchy bacon, and tough pancakes. And no apple butter for the biscuits. I was actually sad not even disappointed because what was that.
… moreFavour Reubens
Honestly. I’m just tired of ordering from Cracker Barrel delivery. The cooks put little care into the food and the manager just creates excuses. I order the breakfast bowl all the time and most of the time I order, they put the dish in a plate and I get significantly less food. Every time this happens I call and talk to Ashley and she always have them remake the dish and I swing by after dropping my son off. It did become tiring of continuing to get the dish wrong so I just stopped ordering for a few months. I just stared ordering again and decided to add in the cinnamon rolls. When my order was delivered, the icing made it on one roll and the rest were completely dry and hard since they had no moisture from the icing. I call into this time and got a new manager Michael and he didn’t seem to care at all. He made excuses and when I told him about my previous issues, he justified it but said this issue was the “presentation” of getting a plate and by my breakfast bowl. He was so unpleasant and unprofessional that I don’t know how Cracker Barrel hired him as a manager to deal with escalated issues. After my encountering with him, I’m never ordering from Cracker Barrel again. His attitude is the reason the cooks can care less about the food they serve customers, just look at the rubbish they delivered to me!!! Dry, no icing cinnamon rolls! They actually served this.
… moreZackery Murfin
Ordered the Homestyle chicken Anne was brought out chicken tender, Which was no big deal until they tried to pass them off as three miniature chicken breast. Come on Cracker Barrel!
… moreNanette Boyer
Picked up a Thanksgiving feast and everyone was super friendly and the food outstanding! I had happy tears because I’m so grateful for the amazing food they provide so that I can focus on spending time with family!
… moreAm Stew
Absolute worse Cracker Barrel experience we have ever had. Would give zero stars if possible. Served RAW chicken. Bacon, ham and sausage were dry and leathery, Eggs, biscuits and hash browns sup par. Only thing edible were the cinnamon rolls. Will never go back.
… moreAMH
Ordered takeout thru DoorDash. Went to go reheat one of my pancakes and a very long black hair was cooked INTO my pancake.
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