Intimate eatery with a sushi bar featuring classic Japanese fare & decor plus wine, sake & beer.
Address and Contact Information
Address: 2225 W Southlake Blvd #411, Southlake, TX 76092
Phone: (817) 310-0089
Website: http://cowtownsushi.com/
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we would be happy to hear from you simply call, email or visit us. 2225 W Southlake Blvd, Southlake … Copyright © 2017 Cowtown Sushi. All Rights Reserved.
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Cowtown Sushi: Southlakes Premier Destination for Fresh Japanese …
At Cowtown Sushi, located in Southlake, Texas, our story is one of passion for authentic Japanese cuisine and a commitment to quality.
Reviews
Qusai I
Cowtown Sushi has really good food at great prices! Their lunch special is one of the best deals around — fresh, tasty sushi at a very affordable price. Everything I tried tasted amazing and was made with quality ingredients. The only reason I’m giving 4 stars instead of 5 is just because there’s always room for a little improvement, but overall it’s a great spot and definitely worth checking out!
… moreMonty Wright
Small, quiet, nicely decorated, friendly owners. All the food we tried was very good, we would for sure go again
… moreTami Zuckerman
This review genuinely makes me sad to write.
Cowtown Sushi used to be our go to spot. We moved to Southlake this past Summer and I have easily ordered from here probably a hundred times. Sushi is a weekly staple for our family and we have spent thousands of dollars between dine in, takeout, and many lunch orders. I almost never write negative reviews, especially as a business owner myself, but this is no longer a one off experience. It has been ongoing from day one.
The issue is not the food. The chefs are excellent. The sushi is fresh, creative, and consistently delicious. If I could order directly from the kitchen, I would.
The problem is the service, specifically one server (middle aged, glasses, short hair). Every single time she is our server, the experience is unpleasant. This is not occasional, not dependent on how busy it is, and not something that started recently. She has been this way since the very first time we encountered her, before she even knew us. There is no greeting, no warmth, no smile. She appears visibly annoyed by customers, rushes interactions, and makes you feel like you are inconveniencing her just by being there.
Any request, even something very simple, is met with resistance and visible frustration. She acts as though she is giving you the world by agreeing, even when the chefs regularly accommodate these requests and have done so many times. It often feels like a power struggle rather than customer service. She never smiles and consistently makes you feel badly for asking for anything at all.
This is not just our experience. We have recommended Cowtown Sushi to several friends, and all of us now cringe when we see that she is the server. Multiple friends have shared the same feedback independently and have also stopped going because of the service.
Our final straw was a small advance lunch order for my daughter’s birthday at school. This is something we have done many times before. We place the order the day prior so it is ready shortly after opening so I can get to school before the lunch period ends. The chefs have always been fine with this. She doesn’t typically work during the day, but there she was and of course I was met with pushback, frustration, and repeated resistance, as if the request was unreasonable. She wanted me to call in the oder the next day at 11am when they open. Finally she said, “Ok, I’ll have to ask the chefs.” When I asked to speak with an owner to share broader concerns about service, no contact information was provided.
We ended up taking our order elsewhere, and the difference was night and day. Friendly, accommodating, and appreciative. The way you expect to be treated as a customer.
There also seem to be ongoing operational issues. Frequently there are no paper menus available. We have been given reused (no joke, actual used or dirty order sheets with previous orders crossed out). Often there is only one server handling all dine in and takeout, which only amplifies the stress and poor experience.
This is such a shame because the chefs are doing everything right. The food is excellent and the chefs themselves are kind and professional. Unfortunately, the service overshadows all of it.
We have stopped ordering altogether, which we never thought we would say. If the service ever improves, we would happily return. Until then, we will be taking our business elsewhere.
… moreCowtown Sushi used to be our go to spot. We moved to Southlake this past Summer and I have easily ordered from here probably a hundred times. Sushi is a weekly staple for our family and we have spent thousands of dollars between dine in, takeout, and many lunch orders. I almost never write negative reviews, especially as a business owner myself, but this is no longer a one off experience. It has been ongoing from day one.
The issue is not the food. The chefs are excellent. The sushi is fresh, creative, and consistently delicious. If I could order directly from the kitchen, I would.
The problem is the service, specifically one server (middle aged, glasses, short hair). Every single time she is our server, the experience is unpleasant. This is not occasional, not dependent on how busy it is, and not something that started recently. She has been this way since the very first time we encountered her, before she even knew us. There is no greeting, no warmth, no smile. She appears visibly annoyed by customers, rushes interactions, and makes you feel like you are inconveniencing her just by being there.
Any request, even something very simple, is met with resistance and visible frustration. She acts as though she is giving you the world by agreeing, even when the chefs regularly accommodate these requests and have done so many times. It often feels like a power struggle rather than customer service. She never smiles and consistently makes you feel badly for asking for anything at all.
This is not just our experience. We have recommended Cowtown Sushi to several friends, and all of us now cringe when we see that she is the server. Multiple friends have shared the same feedback independently and have also stopped going because of the service.
Our final straw was a small advance lunch order for my daughter’s birthday at school. This is something we have done many times before. We place the order the day prior so it is ready shortly after opening so I can get to school before the lunch period ends. The chefs have always been fine with this. She doesn’t typically work during the day, but there she was and of course I was met with pushback, frustration, and repeated resistance, as if the request was unreasonable. She wanted me to call in the oder the next day at 11am when they open. Finally she said, “Ok, I’ll have to ask the chefs.” When I asked to speak with an owner to share broader concerns about service, no contact information was provided.
We ended up taking our order elsewhere, and the difference was night and day. Friendly, accommodating, and appreciative. The way you expect to be treated as a customer.
There also seem to be ongoing operational issues. Frequently there are no paper menus available. We have been given reused (no joke, actual used or dirty order sheets with previous orders crossed out). Often there is only one server handling all dine in and takeout, which only amplifies the stress and poor experience.
This is such a shame because the chefs are doing everything right. The food is excellent and the chefs themselves are kind and professional. Unfortunately, the service overshadows all of it.
We have stopped ordering altogether, which we never thought we would say. If the service ever improves, we would happily return. Until then, we will be taking our business elsewhere.
Cristina M
We love going here. It’s always fresh, consistent, fast and friendly, They have excellent specialties like the Keller Roll we love. Their sauces are delicious. The rolls are large so sharing is a good idea. There is a full menu with other items for non sushi eaters. It’s family owned and in this Southlake/Keller location for years so definitely where the locals go.
… moreJonathan Keebler
Hands down the best sushi in Keller, Southlake and NRH. Not only do they have amazingly fresh fish, but their specialty cuts are absolutely perfect. One of the only place’s that have otoro “fatty tuna” and blue fin. But not just the fish, the sushi chef takes time and care into every dish he makes. Recommend 10 out of 10
… moreEric Y
With the dozens and dozens of sushi restaurants in Dallas Fort Worth area, most of them fall under the category of good to very good. However, it’s a rare find to discover a sushi restaurant that is consistently great in all aspects, especially in the quality and presentation of the food….and Cowtown Sushi is such a place.
We have eaten here numerous times, and each time I’m reminded at the outstanding quality and taste of the food. Whether my daughters ordering chicken fried rice, or the many unique sushi dishes that I order for my wife and I, it is always delicious!
Pros:
– Outstanding quality of the sushi and other food!
– Beautiful presentation
– Very attentive. The Sushi Chef’s and the wait staff frequently check up on you to make sure you have enough ginger, and even ask if you would like ponzu sauce.
– Delicious entrées and incredibly delicious sushi.
– Best Ika (squid) anywhere I’ve had in the DFW area. The scallops are also deliciously prepared. In fact, my only regret is I don’t have a large enough stomach to indulge further .
Please be sure to check out this gem of a sushi restaurant located at the corner of Davis Boulevard in Southlake Boulevard…in the Urban Air Trampoline park shopping.
… moreWe have eaten here numerous times, and each time I’m reminded at the outstanding quality and taste of the food. Whether my daughters ordering chicken fried rice, or the many unique sushi dishes that I order for my wife and I, it is always delicious!
Pros:
– Outstanding quality of the sushi and other food!
– Beautiful presentation
– Very attentive. The Sushi Chef’s and the wait staff frequently check up on you to make sure you have enough ginger, and even ask if you would like ponzu sauce.
– Delicious entrées and incredibly delicious sushi.
– Best Ika (squid) anywhere I’ve had in the DFW area. The scallops are also deliciously prepared. In fact, my only regret is I don’t have a large enough stomach to indulge further .
Please be sure to check out this gem of a sushi restaurant located at the corner of Davis Boulevard in Southlake Boulevard…in the Urban Air Trampoline park shopping.
Bill McNatt
Love coming here, have been visiting for several years. It’s always good, always friendly. First time getting take out tonight. Still yummy but honestly if you can, dining in is with it for the atmosphere, presentation and little extras you get on your plate.
… moreJason
Best sushi in Southlake! Cowtown has a fantastic, relaxed atmosphere and the best fried rice anywhere. Several visits ago we got a whiff of the most delicious smell we’ve ever smelled. We realized it was the fried rice bowl from the next table over. We had to order some of our own and it didn’t disappoint. Amazing with a great garlic taste! Now we have to get a bowl or two every time.
As for the rolls, try the Mt. Fuji Roll! It’s colorful deliciousness on a plate. You’ve got shrimp tempura, crab, cream cheese, avocado, wrapped in rice and served over spicy mayo.
… moreAs for the rolls, try the Mt. Fuji Roll! It’s colorful deliciousness on a plate. You’ve got shrimp tempura, crab, cream cheese, avocado, wrapped in rice and served over spicy mayo.
Renae Cockroft
Had lunch here today. I was totally alone except for one to go customer. Which is a shame because the lunch combo was affordable and the sushi was great. Hopefully they have a better crowd at night! My only sort of negative was the server. She seemed very nice but literally from the moment I walked in I had to initiate every contact. She could have been new or possibly just filling in. Just not the usual personality for that. But she did offer a refill on my drink! So that was good. I tipped well because it maybe the only tip she was going to get during her shift if more customers didn’t show. I hope people will try it!
… moreLaer Howard
I have found my new favorite roll…… I go to alot of places and Cowtown knocks it out of the park! Manuel and Appuh (hope I spelt his name right) know what they are doing!!!
… more