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Set in the historic Newmark building in the heart of downtown Salem, Counter is a modern take on a lunch counter with a dining experience rooted in fresh, simple, modern food. Our seasonal Salem restaurant features an open-concept kitchen and dining for 50 on the first floor of The Hotel Salem and seasonal outdoor patio seating for 30.
Elevated, eclectic American dishes in a midcentury diner-inspired space at the Hotel Salem.
Address and Contact Information
Address: 209 Essex St, Salem, MA 01970
Phone: (978) 451-4818
Website: https://www.countersalem.com/
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Counter: Best Restaurants in Salem, Massachusetts
Set in the historic Newmark building in the heart of downtown Salem, Counter is a modern take on a lunch counter with a dining experience rooted in fresh, …
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Counter Salem, Salem. 919 likes · 6 talking about this · 369 were here. Set … 209 Essex St, Salem, MA, United States, 01970. Links. . countersalem.com …
Counter – Destination Salem
Info. 209 Essex Street Salem, MA. (978) 451-4818. Hours: Thurs: 12pm to 8pm … Located inside The Hotel Salem, Counter is a modern take on a lunch counter …
Reviews
Heather Marie
There are ways to have a sleek restaurant inside of a hotel unfortunately they didn’t employ any of those ways. The food was eh for what I paid. I ordered pretzels and paid for the extra queso. It should have automatically come with mustard but the server didnt provide it. The queso was cold, the pretzel overcooked and extremely salty, and it took the server a year and a day to refill our water. At sitting we were his only table. Only mid way through did he get another. Then on the last day there was a wedding reception held at the restaurant. The amount of people made it hard to get to my hotel room. There were no employees managing or helping. I don’t recommend this place.
… moreGabriela Repeta
My husband and I LOVE this place! It’s the perfect date night spot. The staff is incredibly welcoming, and the food is consistently outstanding. They are super inventive with their specials, and everything always tastes amazing. They venture outside the box from your “typical” restaurant specials menu, and it is so worth it. Hands down the best cheeseburger I’ve ever had anywhere. Ever. The desserts are not only unbelievably delicious, but are visually works of art as well. We always look forward to our visits here!
… morephillip Shephard
Very nice counter restaurant. Smash burger is phenomenal. Highly recommend
… moreharmarie lebron
Absolutely aweful service, this is marinara sauce , cheese calzone uncooked, no ricotta cheese. Barbecue sauce not barbecue. Overall terrible. Time wait was over an hour for food. SKIP THIS ONE. Manager was not helpful either didn’t even see an issue and didn’t try to fix issues.
… moreAndrew G
As others say, avoid. Service is non existent, maybe 8-10 tables with 6 servers/runners and it took 30 minutes for everything, sat down waited 30, ordered food and drinks (got the wrong drink, drank it anyway), another 30 for drinks, and then another 30 for food. Probably the worst service I’ve ever had. Avoid avoid avoid. You’ll get faster service at a full capacity steak house
… moreKatie Rozar
Everything was fantastic! I stayed at the hotel, so I got a little discount on the food. I had the pulled pork flat bread. So delicious!!! Paired with the Salem Mimosa and the ginger/pomegranate Mimosa. Amazing all around including the service.
… moreMayfair Wells
Just dont go here! Not a great way to start our vacation. I haven’t had such bad service in a long time. It looked so nice and we were so excited. We ordered smashburgers because they do not take long to cook. I was seated in the farthest corner so I could see most of the front of the restaurant, including the kitchen. The server kept moving past us but wouldn’t look over. We sat for 34 minutes after finally ordering. I finally called out loudly for him. He came over and I asked if our food would be ready soon. He said its coming. I could see the cook. He didn’t look busy or in any hurry. When our orders finally came and the server left, we discovered they were wrong. Sadly, we decided to eat what came after awhile because I had taken my insulin and had to start eating and we couldn’t get the server to come back. During all of this we were surrounded by staff with backpacks and bags from the rooftop restaurant because it was raining heavily. Could our server ask for assistance if he was busy? He was busy talking to people for sure. Once we were close to finishing what we were served, a manager came over to ask how we were doing. We told him and he offered to make parts of the meal we were missing. We said no. He said he would remove the missing parts from our bill. He came back and had taken everything off of the bill. Im glad and thankful. The burger part of the meal was good (the actual meat patties themselves, because our burgers were missing major items that made them the “truffle fry burgers”. The house chips (we ordered fries) were not good and undercooked so they were chewy in spots. The server came back 10 minutes after the manager handled everything to ask how it was. What can you say when he won’t even give an apology or explanation. I imagine they do a good business because its tourists. I know I’d never go back there. Giving 2 stars because the manager made it right but it was not a good or even decent experience. Pick another place.
… moreJillian/Nick Perry
Love this place. The good is great, drinks are well crafted, and the staff is wonderful. A but on the pricier side, but you get what you pay for. (Review/pics are from Counter, not the Roof, which has an entirely different menu.)
… moreAlexander M.
We came in for lunch at Counter on a busy Sunday in Salem. The place seemed a bit unorganized as nobody came to give us menus or water for a bit so we had to flag down a waiter.
The food was just alright, definitely nothing special. If you are fine with that, the location and vibe should suffice.
… moreThe food was just alright, definitely nothing special. If you are fine with that, the location and vibe should suffice.
Alex Lopez
I was staying at the Hotel Salem for a weekend (highly recommend!) and Counter is the first thing you walk into at the hotel. I had a grilled cheese sitting on a literal pillow of fries! Both were delicious.
I’m only taking off a star because my brother and I waited for a while for someone to walk by with menus until I awkwardly walked up to someone behind the counter and asked if I had to order before being seated — you don’t. It was the tail end of Halloween season so it was somewhat busy but I also only saw one person waiting tables and there was a large group seated next to us.
Anyway, stop by for a grilled cheese after your ghost tours!
… moreI’m only taking off a star because my brother and I waited for a while for someone to walk by with menus until I awkwardly walked up to someone behind the counter and asked if I had to order before being seated — you don’t. It was the tail end of Halloween season so it was somewhat busy but I also only saw one person waiting tables and there was a large group seated next to us.
Anyway, stop by for a grilled cheese after your ghost tours!