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Branch of a fast-food chain known for its drive-thru BBQ, burgers & more than 40 milkshake flavors.
Address and Contact Information
Address: 3624 Hillsborough Rd, Durham, NC 27707
Phone: (919) 382-2814
Website: http://cookout.com/
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Cook Out – Discover Durham
Cook Out. 4.1. 3624 Hillsborough Rd Durham, NC 27707. Phone: (919) 382-2814 · Visit Website. Share. Hours: Monday: 10:30 AM – 3:30 AM Tuesday: 10:30 AM – 3:30 …
Order Cook Out (3119 Shannon Rd) – Menu & Prices – Uber Eats
3119 Shannon Rd, Durham, NC 27707 $$ • Burgers • American • Sandwiches x $0 delivery fee Other fees x Enter address to see delivery time.
Cook Out | Discover Durham
Founded in North Carolina, Cookout is a crucial late night eatery across many cities in the Southeast. You can order from Cookout well past midnight, …
Reviews
Joshua Best
The reason I am giving you guys three stars is because, when placing my order. my wife asked for chili, onions , slaw, and ketchup. But I got chilli, onions, slaw, and mustard!! I’m allergic to mustard! Very disappointing. This cookout is one of my favorite spots to stop at! Please verify orders with customers!
… moreImpactjunky
Been coming to this location since before I could drive and I’m in my 30s now and this place has gone downhill bad. I can’t remember the last time I got an order of fries from here that wasn’t soaking wet and limp and soggy like some kind of potato noodles. I’ve been going here about once a week for the past 20 years, mostly to get milkshakes for my family, and the french fries have been consistently soggy and terrible for longer than a lot of my friends kids have been alive.
I just got my usual order of a burger and fries today only to realize that the cheese on my burger smelled and tasted darn near rotten. I pulled off a little piece of the melted side cheese like I always do and the smell and taste of it made me sick.
Also almost every time I get a milkshake now it has some kind of clear sticky thick substance stuck to the top of the cup. I’m not sure if this is some kind of milk shake base gel that’s not getting mixed thoroughly enough, or if its some kind of food safe grease they are lubricating the milk shake spinner with but either way I’m getting sick of cleaning it off of my cups and lids and wondering if its even supposed to be in my milkshake or not.
Another problem is half the time the people running the window can’t even understand the customers. I keep getting items in my bag that sound similar to what I ordered instead of what I actually ordered. Like “heath” milkshakes instead of “peach” milkshakes.
I’m not usually a complainer but after a few years I’m getting tired of the soggy fries.
… moreI just got my usual order of a burger and fries today only to realize that the cheese on my burger smelled and tasted darn near rotten. I pulled off a little piece of the melted side cheese like I always do and the smell and taste of it made me sick.
Also almost every time I get a milkshake now it has some kind of clear sticky thick substance stuck to the top of the cup. I’m not sure if this is some kind of milk shake base gel that’s not getting mixed thoroughly enough, or if its some kind of food safe grease they are lubricating the milk shake spinner with but either way I’m getting sick of cleaning it off of my cups and lids and wondering if its even supposed to be in my milkshake or not.
Another problem is half the time the people running the window can’t even understand the customers. I keep getting items in my bag that sound similar to what I ordered instead of what I actually ordered. Like “heath” milkshakes instead of “peach” milkshakes.
I’m not usually a complainer but after a few years I’m getting tired of the soggy fries.
Sean McDonnell
tastes like a burger you make at home, which is nice. but the “regular” size, for $5, is pretty small
… moreLovely Rose7178
I ordered a steak-style tray with double chili cheese fries, no lettuce or tomatoes. I just wanted it with cheese & fried onions for a friend. I even showed them the text my friend sent, & they still decided to give me whatever they want to give me.
When I showed up to my friend’s house to drop off the food, she complained that they put lettuce, tomato, & mayo on her steak-style sandwich with no cheese or onions, & the bread was very soggy & wet. How could you miss that when I told you exactly what I wanted & showed you the text? It seems like it was intentionally done.
… moreWhen I showed up to my friend’s house to drop off the food, she complained that they put lettuce, tomato, & mayo on her steak-style sandwich with no cheese or onions, & the bread was very soggy & wet. How could you miss that when I told you exactly what I wanted & showed you the text? It seems like it was intentionally done.
Ryan Shilpin
Of all the memories made at Duke, Cook Out will definitely be at the very top…
… moreStar bb
Visiting from out of town, I stopped to grab a quick order of fries and two cheese quesadillas with extra sauce.
This is the WORST cookout meal I’ve EVER had.. there is barely any cheese inside my quesadilla and literally had to peel the WHOLE side of the tortilla off due to it being burnt. No extra sauce, heck, barely any sauce either. Second one was the exact same.
Tried a bite but ended up in the trash. It was like eating a plain cooked tortilla.
I do NOT recommend.
… moreThis is the WORST cookout meal I’ve EVER had.. there is barely any cheese inside my quesadilla and literally had to peel the WHOLE side of the tortilla off due to it being burnt. No extra sauce, heck, barely any sauce either. Second one was the exact same.
Tried a bite but ended up in the trash. It was like eating a plain cooked tortilla.
I do NOT recommend.
Alex Merryman
Really can’t go wrong with a cook out. Great value and service. First cook out I’ve been too without an indoor ordering and seating area so keep that in mind. Also I got to mention the shakes, they always got amazing shakes with something new always there to try.
… moreJymmi Taylor
Ya’ll must do better! I ordered my burger with everything BUT tomatoes and added cheese. My burger came with no cheese, no mayo, no mustard… however they gave me tomatoes, onions and lettuce. Trash! I ordered a sweet tea, they gave me a coke. This was an awful experience, worst cookout experience yet.
Now I did give 2 stars because when I called, the gentleman was very apologetic and offered to fix my meal. I haven’t had a chance to return yet because I’m not local was only there cause I was Dashing. But we will see if the energy remains the same when I make my way back. To be continued…
Please do better!
… moreNow I did give 2 stars because when I called, the gentleman was very apologetic and offered to fix my meal. I haven’t had a chance to return yet because I’m not local was only there cause I was Dashing. But we will see if the energy remains the same when I make my way back. To be continued…
Please do better!
Raven Sconce
First time eating at Cook Out. I went to Hillsborough Road location up the road from Duke Hospital.
The food: I got the $5.99 junior tray with “small burger,” two sides (bacon wrap and cheese bites) and milkshake upgrade (blueberry cheesecake at $1.60 extra.
–The “small burger” was about the size of a regular Wendy’s junior bacon cheeseburger, before Wendy’s made the burgers smaller. The taste was similar but fresher. I paid $0.50 for cheese and $0.10 for tomato and chose not to pay for extras like bacon. The tomato was well worth it but next time might skip the cheese and upgrade to the regular $7.99 tray instead for their bigger burger.
–The bacon wrap did have a more than usual amount of bacon. But it did not have much other filling so it tasted essentially like pieces of bacon wrapped in tortilla. I’d rather have the bacon on my burger.
–The cheese bites were white cheddar in like a fried bread crumb. Think white cheddar Cheezits meets nugget. I liked the different flavor but would have liked a sauce.
–The blueberry milkshake was impressive! Much too thick to drink with a straw. Thankfully the cashier gave a spoon unasked. This is not really a milkshake, but a soft serve similar to Goodberrys vanilla concrete. There was actual blueberry pieces in my milkshake and cheesecake flavor was not artificial tasting like I feared (they serve cheesecake slices as well). Would definitely order again.
The price: $8.80 for a burger, two sides and a full size milkshake is not bad, especially for this area. The reality is though the price has increased from what I see in other photos, where the price of a regular tray is now the price of a junior tray. All things considered, I feel I got a good deal. However, it did feel like Cook Out was cheaping out by upcharging for $0.10 tomato and $0.50 cheese… those are pretty standard ingredients for burgers!
The packaging: I appreciated my burger and bacon wrap were both wrapped in aluminum foil. It stayed warm even as I walked a while trying to find a place to sit (there’s Duke Gardens thirty minute walk away and also a golf course and Elleebee park). A+ for thoughtfulness as the cashier asked if I needed a bag.
Location: Has walk-up window for those on foot. You have to walk straight up to the window for the cashier there to open the window. They may not automatically open it. I appreciate this walk-up window but make no mistake this is primarily a drive through or pick up location. I didn’t see tables and chairs around. And anyway it’s difficult to get to as you cross highway roads without cross signs. Besides this though, this spot is a little fast food Mecca as there is a Bojangles, Krispy Kreme, Wendy’s and Zaxbys all nearby.
The service: Must have had great luck, as the cashier (a Latino man) might have been the nicest cashier I’ve met in Durham yet. He was helpful about everything. The service was also extremely quick as he was calling out my order even before I was finished ordering. There wasn’t a long line at around 6pm.
Overall: I was very much impressed with the milkshake, because at Goodberrys something of that size and flavor would cost $8 alone, not including any meal! I liked my food, it’s packaging and overall service experience. The location is not very suited for people taking the bus. I would probably plan to spend $10-$12 next time for the full experience of the regular tray and the burger upgrades.
… moreThe food: I got the $5.99 junior tray with “small burger,” two sides (bacon wrap and cheese bites) and milkshake upgrade (blueberry cheesecake at $1.60 extra.
–The “small burger” was about the size of a regular Wendy’s junior bacon cheeseburger, before Wendy’s made the burgers smaller. The taste was similar but fresher. I paid $0.50 for cheese and $0.10 for tomato and chose not to pay for extras like bacon. The tomato was well worth it but next time might skip the cheese and upgrade to the regular $7.99 tray instead for their bigger burger.
–The bacon wrap did have a more than usual amount of bacon. But it did not have much other filling so it tasted essentially like pieces of bacon wrapped in tortilla. I’d rather have the bacon on my burger.
–The cheese bites were white cheddar in like a fried bread crumb. Think white cheddar Cheezits meets nugget. I liked the different flavor but would have liked a sauce.
–The blueberry milkshake was impressive! Much too thick to drink with a straw. Thankfully the cashier gave a spoon unasked. This is not really a milkshake, but a soft serve similar to Goodberrys vanilla concrete. There was actual blueberry pieces in my milkshake and cheesecake flavor was not artificial tasting like I feared (they serve cheesecake slices as well). Would definitely order again.
The price: $8.80 for a burger, two sides and a full size milkshake is not bad, especially for this area. The reality is though the price has increased from what I see in other photos, where the price of a regular tray is now the price of a junior tray. All things considered, I feel I got a good deal. However, it did feel like Cook Out was cheaping out by upcharging for $0.10 tomato and $0.50 cheese… those are pretty standard ingredients for burgers!
The packaging: I appreciated my burger and bacon wrap were both wrapped in aluminum foil. It stayed warm even as I walked a while trying to find a place to sit (there’s Duke Gardens thirty minute walk away and also a golf course and Elleebee park). A+ for thoughtfulness as the cashier asked if I needed a bag.
Location: Has walk-up window for those on foot. You have to walk straight up to the window for the cashier there to open the window. They may not automatically open it. I appreciate this walk-up window but make no mistake this is primarily a drive through or pick up location. I didn’t see tables and chairs around. And anyway it’s difficult to get to as you cross highway roads without cross signs. Besides this though, this spot is a little fast food Mecca as there is a Bojangles, Krispy Kreme, Wendy’s and Zaxbys all nearby.
The service: Must have had great luck, as the cashier (a Latino man) might have been the nicest cashier I’ve met in Durham yet. He was helpful about everything. The service was also extremely quick as he was calling out my order even before I was finished ordering. There wasn’t a long line at around 6pm.
Overall: I was very much impressed with the milkshake, because at Goodberrys something of that size and flavor would cost $8 alone, not including any meal! I liked my food, it’s packaging and overall service experience. The location is not very suited for people taking the bus. I would probably plan to spend $10-$12 next time for the full experience of the regular tray and the burger upgrades.
Carol Caffee
Always get 1/4 pounds der all the way and double side of onion rings. Milkshake is like ice cream and needs the spoon. I love the double chocolate. Drive through only.
… more