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Branch of a fast-food chain known for its drive-thru BBQ, burgers & more than 40 milkshake flavors.
Hours
| Monday | 10:30 AM–3 AM |
| Tuesday | 10:30 AM–3 AM |
| Wednesday | 10:30 AM–3 AM |
| Thursday | 10:30 AM–3 AM |
| Friday | 10:30 AM–4 AM |
| Saturday | 10:30 AM–4 AM |
| Sunday | 10:30 AM–3 AM |
Address and Contact Information
Address: 1017 N Main St, Suffolk, VA 23434
Phone: (866) 547-0011
Website: http://cookout.com/
Menu Photos
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Cook Out, 1017 N Main St, Suffolk, VA 23434, US – MapQuest
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Reviews
Steph
There are 8000 people around cash register on the inside around the drive through window. The lady taking my order is talking so fast and interrupting me I can not complete my order. I order a BBQ tray. She confirms. Pick up up order. It’s wrong. And no straw. Take a minute to slow down and get the orders correct
… moreWes Evans
Ordered 2 cookout style dogs, hush puppies with ranch dipping sauce, and an oreo mint shake.
The hot dogs didn’t have any coleslaw, just a heap of onions in its place, guess they didn’t think I’d notice but I’m from the deep south. I know what you’re thinking, it’s just a hotdog. Yeah, it’s just a hotdog, you have to intentionally screw it up.
I was asked twice if I would like sauce to dip my hush puppies in, then received no sauce.
The oreo mint shake you ask? Well, it said oreo mint on the cup, but it was the regular Oreo flavor.
Do the people working at this location care at all??
… moreThe hot dogs didn’t have any coleslaw, just a heap of onions in its place, guess they didn’t think I’d notice but I’m from the deep south. I know what you’re thinking, it’s just a hotdog. Yeah, it’s just a hotdog, you have to intentionally screw it up.
I was asked twice if I would like sauce to dip my hush puppies in, then received no sauce.
The oreo mint shake you ask? Well, it said oreo mint on the cup, but it was the regular Oreo flavor.
Do the people working at this location care at all??
H-H Mechanical
One side of the drive-thru wasn’t working but they were doing the best they could and the staff was super nice. Food is delicious. Thank you guys for doing a spectacular job and being professional at doing so.
… moreAnnette Moss
I always ask for a BBQ no slaw no hot sauce and add cheese and everytime i have to go back and tell them my sandwich is wrong. I don’t know what is going on but isn’t inconvenient for me and I’m tired of getting attitude from the staff because they messed up.
… moreTashamee Alston
Negative Zero Stars
I had an incident at the Suffolk Cook Out on September 7, 2025, and I am extremely disappointed with how poorly it has been handled. On September 7, I submitted an online complaint right after the incident because if management behaves like the Manager did, it questions the efficiency and customer service level being coached by the company. This is what you have running your establishment? This is okay? Her crew will follow the behaviors for sure.
On September 10, I called corporate and was told the district manager would reach out. No one ever called.
On September 24, I called again and was told the same thing—that the DM would contact me. Still nothing.
On September 25, I called once more to get the DM’s name, only to be told there were no notes from the previous day. The representative said she would email both the district and regional managers. Again, no response.
On October 1, I had to file a complaint about the original complaint because nothing had been addressed.
This is four separate contacts and almost a month later, and I still haven’t heard from a manager. The lack of accountability and follow-up is unacceptable. If Cook Out corporate or management doesn’t take customer concerns seriously, it says a lot about how little they value their customers. So how many times should I call before it’s properly escalated, because I’m at 5!
… moreI had an incident at the Suffolk Cook Out on September 7, 2025, and I am extremely disappointed with how poorly it has been handled. On September 7, I submitted an online complaint right after the incident because if management behaves like the Manager did, it questions the efficiency and customer service level being coached by the company. This is what you have running your establishment? This is okay? Her crew will follow the behaviors for sure.
On September 10, I called corporate and was told the district manager would reach out. No one ever called.
On September 24, I called again and was told the same thing—that the DM would contact me. Still nothing.
On September 25, I called once more to get the DM’s name, only to be told there were no notes from the previous day. The representative said she would email both the district and regional managers. Again, no response.
On October 1, I had to file a complaint about the original complaint because nothing had been addressed.
This is four separate contacts and almost a month later, and I still haven’t heard from a manager. The lack of accountability and follow-up is unacceptable. If Cook Out corporate or management doesn’t take customer concerns seriously, it says a lot about how little they value their customers. So how many times should I call before it’s properly escalated, because I’m at 5!
Sonja Anderson
I ordered a chicken tray with walking taco and nuggets. The nuggets were a little over done but edible, the walking taco was average, but this was my chicken sandwich. I get cutting down the portions, I noticed that the last few times but this isn’t even a serving. I’m HIGHLY disappointed! To top it off the extra nuggets I ordered showed up as below. My picky eater won’t touch that monster nuggets. The other 2 trays were adequate. As I said the chicken serving has been cut down but at least they took up over half the bun.
… moreKayla Hafner
Let me start by saying I absolutely love cookout. I love their hot fresh burgers and cheese bites but this time was absolutely awful! The cheese bites and corn dogs were cold and burnt. The quesidillas were ice cold not even cooked with the cheese not even melted no sauce on them either. The sandwiches were cold and the buns soggy. I feel like the food had been sitting out for awhile with how cold it was. Honestly just disappointing considering it was supposed to be a surprise for mother’s day plus a pregnancy craving I’ve had for a bit. I hope they get things together or maybe someone was just having a bad day.
… moreSam Eggleston
You get what you pay for, so that’s what to expect at a place as cheap as Cook Out. Honestly, I went a half-dozen times and never actually had an order get made right.
Half the staff is friendly. The other half acts like you are inconveniencing them…
… moreHalf the staff is friendly. The other half acts like you are inconveniencing them…
Xavier Grebnijw
Whoever worked midnights are absolutely trash. I was the only customer in the drive thru and still Got my order wrong. the receipt is the correct and somehow got hot sauce missing on the burger and got pink lemonade in hand.
… moreDoressa Warren
The worker who works in the outer lane must be on probation. It is always the slowest lane. Four cars was fully serviced in the interlane, before I got to the mic, and our buns were stale.
… more