Brett Montclair
The young man was very pleasant and helpful. He provided all the extras and followed my requests. Sadly my Corn dog was a tad over cooked.
… moreAhmad AlSeuri
I just got my meal like this! Every part separately after I asked for a bag and napkins! I’m a regular customer to this place, it wasn’t the good experience of that shift! It should be better!
… moreEl Jonez
We ordered chicken quesadillas, fries and a few other items. Our fries were limp, so we ended up recooking them in the air fryer to make them crispy. After taking one bite of my quesadilla, I opened it to find that they were only loaded with cheese and no chicken. SMH..totally disappointed.
… moreRobert Reinhardt
When you first come into the parking lot it gets confusing which way to go. There is one lane where you pick your food up at the passenger side of the vehicle. If no one is with you you had better be prepared to stretch to get your food. The building is in dire need of some serious work. It looks horrible from the main road and continues to get worse the closer you get. I ordered the House Burger, Cajun French Fries, and a Sweet Tea. When I pulled up to the window the attendant was pleasant and handed me my tea. She stood there talking to other employees and taking another order as I waited about 10 minutes to get what I ordered. When she handed me the bag the grip she had on it was crushing whatever was in the top. I asked for a few salt packets and was given roughly a half of a handful. I pulled away from the window and went and parked in a vacant slot so I could eat my lunch. When I opened the top of the bag I discovered she was crushing my French fries. The food was literally just thrown in the bag. No organization to it whatsoever. I tasted my fries and they were at a good temperature on the outside but the inside was mushy and cool. I was not going to go back through the line that had built up. My burger was good flavor wise but it was put together very sloppy. The tomato and onion were sliding out one side while the bacon and cheese were coming out the other side. The buns were not put in the correct position to help prevent this from happening. The Sweet Tea tasted as if it had been in the dispenser for a few days. It tasted stale and a bit bitter. Overall I would not recommend going here. I would be seriously afraid to see what the inside of this establishment looked like. I’m betting that they would fail a health inspection. I tried this place because I had always seen it but never tried it. Now I know.
… morepro fix auto llc
I was craving a burger tonight and first place I thought on my way home was this cookout. Everything was great until I opened my burger. 2 barely meat patties, they were so dry and shrunk, it looked like they’ve been sitting on that grill since the night before. I was so disappointed. For a “burger place” it looked like they just started doing this yesterday. So hopefully the other cookout close to my house does better than this place. The burger sucked! But at least they gave me enough fries and cheese bites which was a plus.
… moreFaith Hellyer
Best cookout experience I’ve ever had. Guy who took our order was nice and efficient. Best this food has ever looked/ tasted. Everyone on shift the night of 2/5/26 needs a raise.
… moreAiysha
I’ve always loved Cook Out, but this location was disappointing. I ordered a burger with cheese through the drive-through, and even though the cashier repeated it back correctly, the burger came without cheese.
We made a u-turn to have it fixed, and the cook insisted I never asked for cheese and wanted me to pay 70 cents extra…
Dealing with their mistake was frustrating, and I don’t feel this location values customer service. I’ll be going to other Richmond Cook Out locations in the future. Never to this location again.
… moreDerreck M
Good comfort food at late hours. It was busy on a Monday night around 10:30, but one of the few places open this late. I got some good chili cheesedogs and hush puppies. Also got a delicious banana pudding shake.
… moreRaven Farrell
I ordered the white cheddar cheese bites and was told that the size of the bites does not matter as long as the bag has 12. Well my bag contained 11 and the employee was being sarcastic when I expressed my concern. The crumbs should not be considered as one when I paid over 4 dollars ($4.60) for 12 cheese curds.
… moreTressa Whitlock
Big Double tray with everything, no Jalapeños. Thisssss burger was delicious to say THE LEAST . I took a bite and looked down at the burger like wait a minute lol! Don’t get wrong, I was excepting to like it, after all I’ve had a few Cookout burgers. You’ve had one, you’ve had them all type of expectation but absolutely NOT. THIS burger was above and beyond. And might I add seasoned yesssss indeed Salt and Pepa’s here! Must have been add due to my request for “everything, minus Jalapeños”. Sooo good and freshly made. Burger, lettuce, tomato, all the toppings were . Bravo .
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