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Your local Cold Stone Creamery in Menlo Park, CA is the ultimate ice cream shop offering Create Your Own Creations™ mixed on a granite slab, custom ice cream cakes for any occasion, and rich, creamy milkshakes. Indulge in endless flavors, mix-ins, and sweet treats made fresh just for you. Spring just got sweeter with two new Signature Creations™. Try Lemon Berry Batter and The Berry Best S’More, featuring bright lemon and sweet strawberry marshmallow flavors.
Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.
Hours
| Saturday | 12–10 PM |
| Sunday | 12–9 PM |
| Monday | 12–9 PM |
| Tuesday | 12–9 PM |
| Wednesday | 12–9 PM |
| Thursday | 12–9 PM |
| Friday | 12–10 PM |
Address and Contact Information
Address: 611 Santa Cruz Ave, Menlo Park, CA 94025
Phone: (650) 325-4500
Menu Photos
Order and Reservations
Order: Order online
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Layers of moist Devil’s Food Cake and Sweet Cream Ice Cream with OREO®… Cookies & Creamery™.
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Cold Stone Creamery offers the Ultimate Ice Cream Experience. Ice Cream, Ice Cream Cakes, Shakes, and Smoothies the Way You Want It.
Last Updates
Reviews
Lauren Amber
I had one of the worst experiences at this Cold Stone location. I received a valid Buy One Get One Free coupon directly from Cold Stone by email this morning and when I tried to redeem it, Shyan the manager rudely refused to honor it. Even after I showed the email right there on my phone, he dismissed it and would not apply the offer.
Not only was this incredibly frustrating, but the attitude was unacceptable and dismissive, and flat-out rude. As a paying customer who followed the promotion exactly as it was sent, I should not have been treated this way. If Cold Stone is going to send out promotions, they need to ensure their staff honors them instead of making customers feel disrespected and cheated.
Terrible customer service. I’ll be thinking twice before coming back.
… moreNot only was this incredibly frustrating, but the attitude was unacceptable and dismissive, and flat-out rude. As a paying customer who followed the promotion exactly as it was sent, I should not have been treated this way. If Cold Stone is going to send out promotions, they need to ensure their staff honors them instead of making customers feel disrespected and cheated.
Terrible customer service. I’ll be thinking twice before coming back.
Weili Zhang
We order strawberry passion cake which is pink but got the white one and told this is the right one. They do not accept return and exchange. Manager keeps hiding and no one solve our problem.
… moreLeo Ma
Very sigma ice cream store, the person who asks you what flavor for ice cream, then scoops the ice cream, then gives you the ice cream, then mans the cashier was nice. I think the small size is top large, I bet only the ultimate big back could finish it.
… moreRoyann Jackson
Ice cream looked old didn’t taste fresh I seen a fly in case were cones were
… moreKent Burke
Love the ice cream here. Not a lot of seats if you want to sit and stay, so keep that in mind. Depending on when you go, also be prepared to stand in line – sometimes with the line extending out the door to the sidewalk – yep: waited that long a few times.
… moreC L
Delicious ice cream with lots of choices (though we’re bummed about the No More Snickers mystery). Staff here is nice and the place is pretty clean.
Pros: yummy, nice place, much nicer staff than the Baskin Robbins up the street
Cons: pricey, sometimes takes a while
… morePros: yummy, nice place, much nicer staff than the Baskin Robbins up the street
Cons: pricey, sometimes takes a while
Daniel Sanders
I order an love it size ice cream instead of that they gave me a like it size ice cream and put it love it size cup
… moreJames
This place has the best Ice Cream ever! I used to go to Baskin Robbins, but now I am addicted to this place. Best of all, my brother just started working here. Easy 5 star rating.
… moreIolani
My favorite ice cream shop ever! I don’t know why but Cold Stone just hits different! The staff here are super nice and it’s always a good night to get cold stone
… moreDanny Youstra
If you’re a fan of cold stone, then you’ll like it. Otherwise, the ice cream just feels kind of bleah. All their ingredients and toppings just seem half-baked and bland. They have lots of choices and ice cream creations, as well as shakes, but the actual food quality is not great.
… more