Cold Stone Creamery

  3.9 – 436 reviews  $$ • Ice cream shop

Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.

✔️ Dine-in ✔️ Takeout ✔️ No-contact delivery Cold Stone Creamery 84660

Hours

Wednesday11 AM–9 PM
Thursday11 AM–9 PM
Friday11 AM–10 PM
Saturday11 AM–10 PM
Sunday11 AM–9 PM
Monday11 AM–9 PM
Tuesday11 AM–9 PM

Address and Contact Information

Address: 320 N Main St, Spanish Fork, UT 84660

Phone: (801) 794-2558

Website:

Menu

Order and Reservations

Order:

Order: ordercoldstone.com

orders.ordercoldstone.com

Photo Gallery

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Last Updates

Reviews

Elden Brooks
Two primary grievances.
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Stuart Roskelley
I previously had a good review for this location, but it has definitely gone downhill. This last visit was mixed. The store stunk and was quite dirty. It was also understaffed for what you’d expect to be a busy evening. The ice cream was fine (but still very overpriced).
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Makenna Moffat
I went to pick up an online order ( @ 8:15 on 6/22/23) and there was nobody in the store except the 3 female employees. You could tell none of them wanted to be working because I stood there at the counter for 10 MINUTES before an employee finally helped me. All 3 of them looked at me and then turned their back and cleaned off the same counter. Then one girl left to go use the bathroom and another said she was going into the back to check her texts. That left one girl to still be able to help me. Did she? Only after I sat there waiting at the counter for 10 minutes. she sat there making a ball of vanilla ice cream and then throwing the ball into a cup, and then weighed it. She did this 3 TIMES before she finally sighed really loud and asked what she could get for me. You can tell that they obviously didnt want to be working and was just hoping that id leave. After giving me my bag of ice cream I also noticed that there wasnt even a freaking spoon. Worst customer service ive ever experienced with Cold Stone!
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Mike Hawk
Very slow and didn’t know the prices of their chocolates. Said the price is listed I asked where and they didn’t know. So I figured okay well can I get some of the x and had no issues charging me but couldn’t tell me? That’s okay. First impressions aren’t that important.
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Chris Miller
Kroger makes a better cheesecake ice cream. I gave it one star just because I clogged there toilet
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Chase McCulloch
The ice cream here was so good! So many flavors and at such a good price! Tyler and Dylan were very helpful and knowledgeable. Will come again!
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Hadley Denison
My sister and I went to Cold Stone in Spanish Fork tonight and had an unpleasant experience, to say the least. We waited a long time to be helped because the people behind the counter were cleaning and not helping customers. There were 5 people in line behind us too who were waiting. The employees were very unfriendly, and the cashier was very inpatient, even though it was the card reader that wasn’t working. She acted like I was a nuisance. Also, not that it’s that big of a deal, but I got a very small amount of ice cream, and my sister got the same size and got a lot of ice cream (served by another employee). Obviously, the consistency at this location is lacking. Overall, the store is not well kept, very dirty, and has unfriendly employees. Honestly, the conditions should be reported. Lastly, when did a “like it” only get 1 Oreo?
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Lonny Ward
The ice cream is very good. They have a fairly wide variety of flavors of ice cream and a huge variety of toppings. It is fun to watch them mix the toppings into the ice cream on the Cold Stones. The attendant must have been having a bad day because she was not friendly or engaging at all.
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Hanah Barney
Bought 4 ice creams and 2 apples. I asked for a cup of water for my toddler. The lady working told me they cannot give out a free cup of water….
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Colton Yates
Upper management is detached, unprofessional and neglectful- they care only for money and reputation (even if they claim otherwise- actions speak louder than words). Managers are treated as dispensable when they pull most all the weight; there’s a revolving door of managers because they aren’t properly trained, supported or listened to and expected to be a manager, assistant manager, hiring manager, trainer, cake maker/decorator, day shift, everything admin and everything maintenance & cleaning (there’s a black mold issue over there and much of the equipment, like the stone, are old, in bad shape, and certainly questionable regarding food safety). Overall the employees are local teens who are not hard working, only care about their phone & pretend drama, and the customers are extremely entitled and impatient with stinky attitudes – chasing away managers on top of everything else that’s put on them leaving no consistency in the business. Prices are expensive and there’s lots of competition around so check out other local ice cream and sweets shops. This location probably won’t be worth it for most. Especially if you have IBS, tummy sensitivities, or if you have a compromised immune system because honestly diarrhea might be on the menu as well.
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