

Your local Cold Stone Creamery in Bountiful, UT is the ultimate ice cream shop offering Create Your Own Creations™ mixed on a granite slab, custom ice cream cakes for any occasion, and rich, creamy milkshakes. Indulge in endless flavors, mix-ins, and sweet treats made fresh just for you. Spring just got sweeter with two new Signature Creations™. Try Lemon Berry Batter and The Berry Best S’More, featuring bright lemon and sweet strawberry marshmallow flavors.
Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.
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Ice Cream in Bountiful UT 84010 Cold Stone Creamery Shop Store …
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Cons: Keep in mind that it takes some physical work to make these ice creams, so it does take some time and you may find yourself standing in line for a bit. Also, there’s not really much seating inside or out, so just plan on taking it to go and enjoying it somewhere else.
They also sell Rocky Mountain Chocolates there, so you can also grab a quick treat or gift there.
Rude and forgetful employees. If you order something through even THEIR website, you’ll be missing something. They won’t even call you to let you know if they’re out of whatever you ordered or to clearify any notes left by customer if they have questions. Just put a sticky note in the bag and not even refund it. Then when you call to let them know and to get a refund but they offer to put your name down for next time. This would be fine, except for the fact that they don’t put your name down. Then include rude sticky notes.
Not enough time to type the whole story but heres some of it.
Blue sticky note (picture) is from 2 orders ago. I had a note about a missing bone and that they had put my name on a list. “Please call in to order dog bones. They are not listed on our Doordash menu. Thank you”. I order through their app/website because of the rewards program..not doordash unless there’s a promo going. Which is almost never.
Yellow sticky note (picture) is from this last order. They clearly think I’m trying to get free things when I was willing to pay for it or already had paid for it! I had put a note on this specific one asking to upgrade if possible as there were no options. Along with a note stating a previous order was missing the dog bone (Its always missing yet always charged for. But usually sent with next order). They didn’t even bother to call me to ask about it because per their sticky note and lack of any of the items, they obviously didnt understand and jumped to assumptions. “You didn’t pay for a dog bone or dipped bowl but nice try 🙂 have a great day”.
I did call the store and they had no resolution or let alone someone who was an actual manager. Just someone claiming to be one, when they were clearly a shift lead, not a manager. I had to specifically ask for a managers number and name after their lack of answers which a manager would have been able to give. I will be calling.