Kyle Vasey
Stopped in today to grab a nice Valentines treat for myself and my girlfriend after a day of enjoying the holiday. The first employee (younger guy) was awesome. Personable, funny, and made it a great experience. He finished making my girlfriend’s cup and then proceeded with mine. As he finished portioning mine out, who I believe to be his manager came out and grabbed the utensils out of his hands, said “I’m doing this for your health” and chopped my portion in half. I’m a former collegiate and professional athlete, still working out 6x a week. This guy behind the counter was huffing and puffing walking between the condiment area and the ice cream counter. While he was doing this he was being rude and condescending to his employee in front of me, the customer he just insulted. Now it’s been over a decade since I worked in hospitality but I consistently operate teams and have to coach them. Never would I embarrass or demean an employee, yet alone in front of customers. The employee/trainee deserves a 5/5 and the manager needs to learn how to properly lead. I’d also mention when he came out and started touching the food he didn’t wash his hands or wear gloves, and he looked like he just rolled out of bed.
… moreDenise K
Couldn’t get past the mixed up order 2 days ago…came back with the same order. This time it was right!! Thank you, it’s perfect!
… moreRachel Taylor
Ice cream was fantastic. service? yikes idk. We came in pretty late so maybe that’s why? Employees seemed like they didn’t want to be there. We were the only ones in line so they had zero sense of urgency. We knew what ice cream we wanted so it should’ve taken 5 minutes max in and out. But took 10 to 15 minutes.
Maybe they were having a rough day mentally? I’m not sure, I’ll be back because i’m an ice cream fiend so whatever lol. Still was coldstone so it was delicious and thats all that mattered. But getting it was quite awkward
… moreLarry Jack
I love this place! However I’m not supposed to eat ice cream, so if you don’t tell anybody I won’t. This cold stone is fantastic the staff is extremely helpful and willing to make any crazy combination you can come up with. They also have an incredible display of chocolate-covered treats as well as caramel apples! Don’t miss the place!
… moreTre O
I made my order and noticed when they were going to mix in that they had not cleaned the slab. I asked that they not mix in the stuff that I saw sitting next to my order. They asked about an allergy. I confirmed and they said they would make it in the back separate. However, they scooped the ice cream from the slab back into the main main container of ice cream. (Totally defeating any cross contamination concerns). They went in the back and mixed in my ice cream. When I got it there was a hair in it. I didn’t say anything because it was already such an ordeal.
… moreTessa Goodman
The presentation looks professional even for simple orders, they take pride in how things look before handing them over
… moreCourtney R.
The young men working in here were fantastic. Christian, in particular, Gave my daughter a treat after inquiring about our night and learning we were traveling for a medical procedure for our little girl. Totally unexpected and very appreciated.
… morekendra ballou
By far the worst experience, they left all the ice cream out and it was completely melted. She offered to get a new one because I asked if the ice cream is normally melted. I brought my son to get ice cream. Then when I asked for a new one too she told me no I already did that once for you and it’s rock solid. I said yes of course it is, it’s ice cream and she laughed in my face and said it’s really hard. She refused too, I walked out and my son threw his away out the door because I didn’t pay for it.
… moreRiley Magner
Ordered two love it’s. Receipt said two love it’s. This is what arrived in delivery. Weirdest part was it was the second time in a week…..I guess it’s like coldstone so it is what you get. But make sure you go in person so you don’t get ripped off (or just don’t go at all)
… moreMoksha Reddy G
I see different servers in different days, sometimes it is good and sometimes better. Overall the experience is OK, I would recommend to have experienced servers. But overall this location offers crazy combinations of different ice creams and shakes.
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