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Your local Cold Stone Creamery in Troy, OH is the ultimate ice cream shop offering Create Your Own Creations™ mixed on a granite slab, custom ice cream cakes for any occasion, and rich, creamy milkshakes. Indulge in endless flavors, mix-ins, and sweet treats made fresh just for you. Spring just got sweeter with two new Signature Creations™. Try Lemon Berry Batter and The Berry Best S’More, featuring bright lemon and sweet strawberry marshmallow flavors.
Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.
Address and Contact Information
Address: 1187 Experiment Farm Rd Ste A, Troy, OH 45373
Phone: (937) 339-5769
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Dae
This place was nice. Other reviews are right about it being slow and the workers being way overwhelmed though. I cannot justify in mind why they would keep the store staffed in the middle of a busy day with only 2 young, overwhelmed employees. I’ve worked food service before and I know it’s very draining. At the end of the night I’m sure they get home and barely have the energy to do homework let alone throw off their uniforms. All of the complaints this place gets, gets them because their staff is CLEARLY exhausted and burnt. I could ask the employees something to their face and they wouldn’t absorb it. So it’s a good thing they’re just as patient with you as your willing to be with them. If you have a good sense of respect and understanding you will have great service here! Lots of room for improvement from management, though.
… moreHunter Myers
TROY STORE,
Need ice cream? Go here!! The servers were nice!! I left a $7 tip for a $8 ice cream bowl. I loved everything about it. The servers were amazing. as soon as I walked in the guy cleaning said welcome to cold stone creamery, the servers were the best!! Thank you very much!!!
… moreNeed ice cream? Go here!! The servers were nice!! I left a $7 tip for a $8 ice cream bowl. I loved everything about it. The servers were amazing. as soon as I walked in the guy cleaning said welcome to cold stone creamery, the servers were the best!! Thank you very much!!!
Tyler Evans
While the shop was clean and the staff was friendly, multiple staff members stood around before taking my order as I stared at them, it was so long it was akward. When they did take my order, I had to repeat each order multiple times as if they weren’t listening. Other than that, good I was pleased with the food, shop and service.
… moreAmy Williams
Eleanor at the Troy, Ohio store was by herself with multiple customers in line on Aug 29 at 6p. She greeted each customer pleasantly and with courtesy. She handled the rush very professionally. Kudos to Eleanor!
… moreJessica Austen
Ordered my daughter a custom birthday cake that was supposed to be customized with her name and have sprinkles and icing around the top (last picture shows and described order) The flavor was ok but cake was rather dry. Would not recommend to others.
… moreCaleb Pierce
We had a fun visit with 2 of our kids. The staff was very friendly and the redhead was rather neat with how she kept saying “thank you mam to my wife”.
… moreJeff Turner
This is officially the slowest Coldstone in existence. The employees have zero hustle, we waited in line nearly 45 mine for them to serve 9 people in front of us.
… moreFuture Mortician
Usually get take out and never disappointed, they’re always polite when i pick up. The smiley and heart on my last order made me smile
… morejeff davis
Sent us the wrong order. Would not do anything to get us OUR order but for us to drive there to get it ourselves. 10 miles away after paying 35$ for it to be delivered. Nothing but kids working at this place. Doesn’t deserve 1 star. Terrible customer service!
… moreDeron Yingst
Stopped to get something but the line was 24 deep and not moving. No owner or manager in sight. 3 very hard working girls trying to keep things moving. Cold Stone corporation should take this franchise away from owner. Spend the money and schedule enough people or be there yourself as an owner. Left because it would be an hour before I would have even got to ordered. This is a case where the owner doesn’t care about their employees. These 3 employees deserve a raise.
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