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Your local Cold Stone Creamery in Suffolk, VA is the ultimate ice cream shop offering Create Your Own Creations™ mixed on a granite slab, custom ice cream cakes for any occasion, and rich, creamy milkshakes. Indulge in endless flavors, mix-ins, and sweet treats made fresh just for you. Spring just got sweeter with two new Signature Creations™. Try Lemon Berry Batter and The Berry Best S’More, featuring bright lemon and sweet strawberry marshmallow flavors.
Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.
Hours
| Monday | 11 AM–9 PM |
| Tuesday | 11 AM–9 PM |
| Wednesday | 11 AM–9 PM |
| Thursday | 11 AM–9 PM |
| Friday | 11 AM–10 PM |
| Saturday | 11 AM–10 PM |
| Sunday | 11 AM–9 PM |
Address and Contact Information
Address: 5860 Harbour View Blvd Ste B1, Suffolk, VA 23435
Phone: (757) 686-9010
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
No One
20 bucks for some small ice cream was very disappointing plus no toilet paper or towels were provided in the bathroom! Very sad to see how the place is managed…
… moreJoshua Warren
They’ve lost their minds in tipping. Yeah if you stand in line and they put a scoop in a bowl there is no tip involved. The best tip I have is don’t go there.
… moreTamera Rivers
Unsanitary and unprofessional. It smells when you enter the store. An employee walked in tonight, cut the line, and made her & two of her friends ice-cream with no gloves, apron, or hat. They also didn’t pay for it either. Where is the manager?
… moreJass
I’m sooooo upset paying near $40 for a birthday ice cream cake for it to look like this , but wait this isn’t even the cake I ordered the first one was worse this one came out the freezer. This is embarrassing to have to give this to my doin on his day! This didn’t come close to the pics online. I seriously could have done better writing!
… moreJace Schroder
The ice cream is good without a doubt, but the service is a huge issue. It would be a smart decision to have somebody deliver if you have the option. Also, if you order one of their honey graham bowls for take-out, they may or may not offer a lid/container for it. Last time I went, I was told they don’t offer them and ended up with ice cream getting on the car seats (it’s inevitable without something to cover it-during transit).
… moreJasmine W
I usually don’t leave reviews, but this experience was so disturbing I feel like I have to. I went to the Suffolk Cold Stone (23435) on September 12, 2025, around 8:45–9 p.m. Before ordering, I used the restroom and found a large roll of toilet paper sitting out, not in a dispenser, visibly soiled with what looked like blood and feces. I had already pulled from the roll and almost wiped before noticing. When I reached for another piece, the stains were obvious.
On top of that, the restroom had no paper towels and no hand dryer, leaving me with no sanitary way to dry my hands.
I did call the store and asked to speak with a manager, but no one ever called me back.
I see other reviews mention how unsanitary this location feels, but honestly this takes the cake. For a place serving food, these conditions are unacceptable.
… moreOn top of that, the restroom had no paper towels and no hand dryer, leaving me with no sanitary way to dry my hands.
I did call the store and asked to speak with a manager, but no one ever called me back.
I see other reviews mention how unsanitary this location feels, but honestly this takes the cake. For a place serving food, these conditions are unacceptable.
Butterflynette
Local Guide Wally here…..
My humans took me to Cold Stone Creamery for my first time. And they let me have some of BOTH of their ice cream treats.
( I might be spoiled)
They had the Sweet Cream w/almonds & Boo Batter w/Chocolate Chips & Pecans.
The Boo Batter is the spooky edition ice cream for this month.
(And I wasn’t even scared!)
You get one mix in for free!!
(Blew my mind )
My friend Slither even came along.
( I was kinda babysitting. See our picture)
Make sure you check out your local Cold Stone soon. The treats are all delicious!
And also check out my other reviews!
… moreMy humans took me to Cold Stone Creamery for my first time. And they let me have some of BOTH of their ice cream treats.
( I might be spoiled)
They had the Sweet Cream w/almonds & Boo Batter w/Chocolate Chips & Pecans.
The Boo Batter is the spooky edition ice cream for this month.
(And I wasn’t even scared!)
You get one mix in for free!!
(Blew my mind )
My friend Slither even came along.
( I was kinda babysitting. See our picture)
Make sure you check out your local Cold Stone soon. The treats are all delicious!
And also check out my other reviews!
Charlotte Furcron
This location received 1 star only because I can’t give less. When we entered the store there was an odor which I assume was a dirty mop smell, but it smelled sweet at the same time. There were 3 people behind the counter. None of them greeted us or even stepped towards the counter. I stepped towards the closer one, greeted him and began saying the order. He mumbled turned around and began talking to another employee. She clapped the 2 ice cream scoops she was holding towards him and started talking over him. After a minute the 3rd person walked over after she finished her customer, but too late we decided to ho to the other Cold Stone in Oyster Point, Newport News, it’s a further drive, but great customer service. This location needs an overhaul.
… moreNoah Morris
Overworked staff, long wait times, out of stock inventory, barely any tables to sit at inside. The management needs to seriously look into this store because the supply cannot meet the demand here. I wouldn’t recommend coming here if you’re not willing to wait 10-20 minutes for an overpriced 800 calorie scoop of ice cream.
… moreShevona Harris
I ordered ahead at 8:11 for a pick up at 8:45. I arrived at 8:50. There was a line of people but I waited patiently. At 9:10 they told me that they were out of the ice cream I ordered. I saw about 20 people come in and out before I was even serviced for something I ordered 40 minutes before I got there and still didnt get it until 30 minutes after my requested time. And it wasnt even right! I got the wrong sizes! One was smaller than what I requested. No one apologized for me waiting for 30 minutes or tried to help. I didnt even bother asking for a manager because it didnt look like one was there.
… more