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Your local Cold Stone Creamery in Massapequa, NY is the ultimate ice cream shop offering Create Your Own Creations™ mixed on a granite slab, custom ice cream cakes for any occasion, and rich, creamy milkshakes. Indulge in endless flavors, mix-ins, and sweet treats made fresh just for you. Spring just got sweeter with two new Signature Creations™. Try Lemon Berry Batter and The Berry Best S’More, featuring bright lemon and sweet strawberry marshmallow flavors.
Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.
Address and Contact Information
Address: 25 Hicksville Rd, Massapequa, NY 11758
Phone: (516) 888-8880
Order and Reservations
Order: Order online
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Cold Stone Creamery – Home
Cold Stone Creamery offers the Ultimate Ice Cream Experience. Ice Cream, Ice Cream Cakes, Shakes, and Smoothies the Way You Want It.
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Reviews
Nick Vitolo
I ordered 4 cups online for pick up. All 4 were made wrong. I tried calling multiple times and they refused to answer the phone.
The peanut butter cup was made with vanilla instead of chocolate and the birthday cake remix was made with sweet cream instead of the cake batter. The portions were VASTLY different for each cup and they were all the largest size.
Absolute rip off, someone better refund me.
… moreThe peanut butter cup was made with vanilla instead of chocolate and the birthday cake remix was made with sweet cream instead of the cake batter. The portions were VASTLY different for each cup and they were all the largest size.
Absolute rip off, someone better refund me.
Montyfilms
Rude blonde behind the counter. Could use a more professional staff instead of cheaping out and hiring high schoolers. Store makes plenty of money. I refuse to return here as an uber driver.
… moreRashid Mannan
I usually love Cold Stone, but it’s been a long time since I’ve had their ice cream. The weather was really hot, so the wife and I thought it’d be the perfect time to have some ice cream.
I ordered the Coffee Lovers Only ice cream. It had already melted by the time the staff handed it to me. Too bad, because other than the melted ice cream, the Heath Bar and almonds pieces tasted really good.
Other customers were complaining once they got their ice cream, and the staff replied that their machine was broken. I wish they would have mentioned that before I ordered my ice cream
… moreI ordered the Coffee Lovers Only ice cream. It had already melted by the time the staff handed it to me. Too bad, because other than the melted ice cream, the Heath Bar and almonds pieces tasted really good.
Other customers were complaining once they got their ice cream, and the staff replied that their machine was broken. I wish they would have mentioned that before I ordered my ice cream
mr product
Worst customer service ever. Only 2 employees working, one of them with curly hair moving like a snail. No care for the customers especially the guy with curly hair there are people waiting in line and he’s eating ice cream while making online orders.
This location needs to have faster employees.
… moreThis location needs to have faster employees.
Wittytwiggy
Thank you to Mike W. for creating the most fun experience I’ve ever had ordering at a Cold Stone (and for dealing with my mother’s indecisiveness with patience and grace :p)
We came in pretty late at night to try the new chocolate malt flavor. My mom and I struck up a conversation with Mike and ended up trying a few more flavors, and Mike took it upon himself to make some pretty phenomenal custom creations. Mango puree and French vanilla is a heavenly combination and definitely going to become a regular order. Best customer service I’ve ever had!!
… moreWe came in pretty late at night to try the new chocolate malt flavor. My mom and I struck up a conversation with Mike and ended up trying a few more flavors, and Mike took it upon himself to make some pretty phenomenal custom creations. Mango puree and French vanilla is a heavenly combination and definitely going to become a regular order. Best customer service I’ve ever had!!
K
Cakes are always great only complaint is they never have anyone to write happy birthday on them.
… moreBrittany
When I walked in Nicholas greeted us with a warm and sweet smile. First offered samples as we were looking (didn’t even know I could do that) then told us to take our time. I took a sample of the cinnamon batter (I usually just always play it safe with chocolate) and he told me that’s one of his faves. So I went with it, he recommended what to add in to it. Every time I looked up he was smiling. I got my ice cream, then asked for a sample of pumpkin and he gladly gave it to me, with a smile! Cold stone is the same everywhere. Same ice cream. Same flavors. But no Nicholas. My 5 stars are for sweet Nicholas and the cleanliness of this establishment. There’s negative reviews here, but this is my honest opinion. I’ll be back ♥️
… moreBriana Brown
I had a girl named abi I believe her name is horrible attitude she was acting like did not want to work there she gave a girl her ice cream then turned around and started talking about her when she left so imagine what she had to say about me and my family when we left definitely will not be returning back 0/10 would not recommend to anyone
… moreTara Angelopoulos
I called them with a last minute request and they were very nice to get it done for me. I did not realize my son had a peanut allergy in his class and they were able to make me peanut – free ice cream cupcakes fresh the next day. Thank you!!
… moreLaura Bustamante
Ice cream was delicious and the staff was helpful and nice, even though it was late at night. Maryella served our family and was very kind and friendly, I wasn’t sure what flavor to get and she gave me a good recommendation. I will definitely be revisiting.
… more