Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.
Eneri Venegas
This is arguably the best ice cream shop in Suffolk County, and certainly the top Cold Stone location. The staff are exceptionally friendly and patient. I recently purchased an ice cream cake for an event, and when I encountered some issues with it the following day, the management team, specifically Azhar, handled the situation very professionally. He went above and beyond by providing a replacement cake upon our departure. Such attentive management fosters customer loyalty. The team demonstrates strong leadership, which contributes to a positive working environment. The location is clean and well-organized, and all items we ordered were fresh and presented carefully. I highly recommend this establishment.
… morebriana neira
I don’t love writing bad reviews but i’m so disappointed, my boyfriend and I came here tonight for our sweet treat. The girl just seemed so nasty and rude, while I am a server, and can understand having a bad shift, the customer shouldn’t suffer. I asked the girl for extra gummy bears, gummy bears being the only thing in my ivecream, i just really wanted a lot of them, and I also wanted a chocolate sprinkled dipped cone cup. She gave me only chocolate and no sprinkles, i didn’t say anything because she seemed so unhappy already and then when I got home, there’s literally two gummy bears in my ice cream. It was like $13 for my ice cream and i’m so disappointed and the girl was just so rude and unpleasant. Maybe skip this location.
… moreMichael Petrozzella
I haven’t been to a Cold Stone in years. I happened to be in the area and decided to take my family. Due to the reviews I almost decided against it. I’m so happy my desire for a delicious Birthday Cake Remix superseded my hesitation. The staff were amazing. The young man that assisted me not only remembered our entire 5 sundae order, he made each of them with a smile. The customers ahead of us and behind us all received similar service. Every establishment has their off nights, staffing issues, bad moods etc. However, despite the poor reviews this place has received, I urge you to go if you’re reluctant to. My kids keep asking when we can go back. I wish I lived closer, but we do live close enough to return on a semi regular basis… which we will be doing.
… moretiara mcdaniel
Every time I visit this specific cold zone. The staff is always very rude and snarky. I’m not sure what’s going on with the staff over there, but maybe they need some new hires and it’s not just the girl with the brown hair that has a rude attitude. It’s the boy too. I’m not sure what their ethnicities are because even over the phone they have an attitude, but maybe they need to do some readjusting in the staff department makes me not enjoy my time at cold Stone because this has been a place. I’ve come to for years, but this new location their hires are really weird. The extra two stars are just for the ice cream, but the staff is just so weird
… moreCher Conelli
We ordered online and when I went to pick it up, I had to wait an additional 15 minutes for our order.
On the ride home, I had to hold the bag because it had melted ice cream all over the outside of it. Also, the way that it was packed was horrible. I am not sure what the purpose of their plastic covers are since it clearly doesn’t fit and then to make matters worse they added cling wrap.
By the time we got home the four sundaes were a total disaster, very disappointed all around!
… moreYuxiang Peng
I had a very disappointing experience at this Cold Stone. After waiting in line for a long time, when it was finally my turn, the male server ignored me and asked the people behind me to order instead. At first, I thought maybe they were with the family in front of me, so I waited patiently. But then, when a female server came over, she also skipped me and went directly to the people behind me. Even when the customer behind me politely offered to let me go first, the server still didn’t acknowledge me or apologize, she simply continued with their order.
I felt completely overlooked and disrespected. I ended up leaving without ordering because arguing seemed pointless. I’m not sure why this happened, but as an Asian customer, I can’t help but wonder if that played a role. Either way, it was a very unpleasant experience, and I won’t be coming back.
… moreLij T
Disappointed. Ordered the chocolate lava meltdown (expecting it to be better than the triple chocolate meltdown from Applebee’s). Saw the employee take the plastic container with chocolate cake from the fridge use microwave to heat it up (in the plastic non microwave container) and put some ice cream over it. Terrible! For $7.59. What a rip off. Looks good in the photo terrible taste and high price
… moreAmelia Qureshi
Coldstone is one of my favorite sweet treats. The customer service here is great and the ice cream is so delicious. Definitely a five star experience.
… moreAli The Halal Foodie
Berry Berry Berry Good
Raspberries, Strawberries, and Blueberries. Vanilla Sweet cream ice cream
Cold Stone Creamery @coldstone
1315 Middle Country Rd Ste 5, Centereach, NY 11720
Review:
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
(5 out of 5 Stars)
Delicious ice cream and cake options. The staff are amazing. Especially Maria she’s always smiling and very helpful. They have delicious signature creations. I have gotten them all for my family’s birthday. My go to cake is usually the Midnight delight, it’s a chocolate devotion cake and the Cookies & Creamy, an Oreo cake. Additionally, they have signature ice cream. Freshly made just for you Or you can make your own. I got the berry berry berry good. And yes it’s really really good. Definitely try them out and don’t forget to say Bismillah and Alhamdulilah for everything ❤️
… moreHeather Neary
I ordered a cake for Father’s Day. They spelt Father wrong and didn’t write it on the cake like I asked. When I called to tell them they told me I still have a cake like that makes it ok to spend 50 dollars to get a tiny cake delivered and it be wrong Not only did they spell it wrong they didn’t write it on the cake either like I asked. I had called the day before to ask if I could order a larger cake and they said no cause they already wrote on the cake which clearly they didn’t. The lady told me we don’t write on the cakes but every cake I have gotten from them has been written on. I will never use this location again as the lady who answered the phones attitude towards the situation was terrible.
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