

Chain serving “big as yo’ face” burritos & other Tex-Mex dishes in kitschy, eclectic settings.
Address and Contact Information
Address: 1856 Alysheba Way, Lexington, KY 40509
Phone: (859) 587-3300
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Chuy’s, 1856 Alysheba Way, Lexington, KY 40509, US – MapQuest
Reviews
To be honest the food tasted better at the other restaurant ….Don’t get me wrong , it was still good , just preferred the other location.
Had the exact same thing , chicken fajitas .
Service was great , atmosphere was great and the frozen margarita was good as well .
Will definitely return !
If I wanted chicken tacos, I would have ordered chicken tacos.
The menu does not specify chicken in the quesadillas. In fact – below where it says “quesadillas” in the appetizers, below that it says add chicken (for like $2 more).
So I got something that I didn’t even order and I got charged more for it. I’m not the type that likes to “waste food,” so I just kept it and ate it.
After paying and before leaving – I mentioned to the waitress that I ordered quesadillas but I got tacos, and she said “that’s just how they make them here.”
Why put “quesadillas” on the menu if they are just tacos???
My mom said our waitress wasn’t friendly. It would have been nice if she told me beforehand that the quesadillas are just tacos and asked me if I wanted to add chicken to them.
So from this, I’m leaving a 1 star review here and I probably won’t go back to Chuy’s for while. I told my mom before we left that I was just disappointed with eating here today. Our previous lunch times here have been good, but today was not good.
1. Ensure the hosts check that the people standing at the entrance are seated in the order they arrive. Sometimes I have been overlooked by someone who came in after me.
2. Sometimes I am given a diet coke when I ask for a regular.
These two issues happen infrequently.
Update 6.4.2024: We have went to this restaurant quiet a few times since my last review. The best way I can describe it is Jekyll and Hyde. If you go inside the service is usually quick and friendly. On the flip size, literally the last four times we got pick up we have had issues. For example, today we ordered ahead and the food was supposed to be ready at 6:26 and we arrived around that time. We waited as other cars came and went. Finally, at 6:45pm my husband went in to get the food. He waited an additional five minutes before receiving the food. We live about five minutes from this restaurant and when we got home we had to microwave the food because it was cold.
Update: I heard that the location was under new management so we have went back a few times and we haven’t experiences any of the issues that I previously stated. The food is always delicious and comes out super quick. However, the service is sometimes spotty.
Previous Post: When I heard that Chuy’s was coming to Hamburg I was excited because we live in the area. We frequent the Chuy’s on Nicholasville road so this location was much more convenient. However, I have been three times and every time has been awful. The first time we went we were able to get a seat at the bar so we didn’t have to wait an hour to be seated. It’s a new restaurant so the wait times are still high. When I received my food there was a hair in it. When I showed the waitress/bartender she took it over to the manager. He happened to be standing at the end of the bar. When she told him he looked like he just shrugged it off. He did not come over and acknowledge what had happened or apologize. He just continued watched a game that was on one of the bar TV’s.
The second time we called the order in so we didn’t have to wait. They said the wait was about 40minutes for curbside. My boyfriend had called the order in and pickup it up. We had ordered cheese and we had to microwave it because it had already thickened. Also, when I bit into my enchilada it was cold. Not warm, cold like they hadn’t heated up the chicken. I microwaved it and even after a minute and a half the chicken just reached room temp.
With the other two experiences I was hesitant to go back but we love the other location so much I thought I would give it one more shot. I ordered online and set the pickup time as 5:15pm. When I got there around 5:10pm I didn’t expect anyone to come out right away as my pickup time was 5:15pm. However, I ended up having to get out of my car when the time hit 5:25pm and went and asked a waiter if I was supposed to go inside. I had been sitting there for 15 minutes as multiple waiters/waitresses had passed by and had not been acknowledged once. The manager had also passed by twice. The waiter said I was supposed to call and tell them I was there. Nowhere in my email confirmation did it say I needed to call when I arrived and the sign for curbside had their phone number but also did not say anything about calling. I called and told them I had been waiting and she said that they do not check the curbside spots regularly. I finally received my food, which I had to microwave.