

Churromania® is recognized as an International Fast food & Desserts franchise best known for its insanely delicious Churros, Tequeños, Hot Chocolate & more, made in less than 5 minutes. Our mission is to transmit the passion for serving our customers and the pride of serving a product with incomparable quality. We have been providing an extraordinary experience of flavors and sensations to each of our customers since 1997. Follow us on our social media for more! @churromania
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Ridiculous!!! I don’t think you are getting the clients coming back. You are loosing the opportunity to have a very good business. You product is a Latino favorite in a predominantly Latin community, But you have to pay attention and deliver better satisfying product for that price. I heard about your overpricing and I want to try by myself. I will not be back. I am sorry for you.
Pay attention!!!
I visited Churro Mania at Dayland and had one of the worst customer service experiences I’ve ever had. I stood at the counter for over five minutes waiting to be helped — and there was no one behind the counter or in the kitchen.
Eventually, I noticed a woman sitting at a nearby table, so I asked if she could help me. She said, “I’m on break, I can’t take you now.” I asked if there was anyone else working, and she replied “No,” and then turned away.
I understand breaks are necessary, but if you’re the only one on shift, you shouldn’t be ignoring customers. At the very least, communicate or offer a solution. Instead, I was met with indifference and left feeling completely disregarded.
I left without placing an order, and I won’t be returning. Churro Mania should seriously reevaluate their staff training and approach to customer service.
I’ve wasted money in other churro places where the churros look cooked on the outside, but are raw inside, or sometimes they don’t put enough sugar, but when I’ve come to this spot its always been good.