Choublak Restaurant offers authentic Haitian food prepared with the best available ingredients. Our expansive menu is carefully crafted to represent our rich cuisine. We promise your tastebuds will travel to the Caribbean (Haiti) without leaving your seat.
Address and Contact Information
Address: 2768 N University Dr, Sunrise, FL 33322
Phone: (954) 533-3049
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Choublak Restaurant
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Reviews
I go on the UberEats app and order the ‘Kodenn Nan Sos (Stew Turkey)’ Buy 1 Get 1 Free meal.
In the description, it states the meal comes with THREE options which the patron will pick 1 from.
The stewed turkey will either come with… Option 1: White Rice and Beans with Plantains. OR Option 2: Plantains Only; No Rice. OR Option 3: Mixed Rice (Diri Kole) and Beans with Plantains. (Which is written very simple and easy to understand.)
As a patron, I decide I want the stewed turkey to come with White Rice, Beans and Plantains which is OPTION 1, per the description.
However, there is NO OPTION 1 button/selection for me to choose.
It’s only Option 2: ‘Green Plantains Only (No Rice)’ and Option 3: ‘Diri Kole (Mixed Rice and Beans)’ which I find confusing and frustrating.
But Thank God for the special instructions section, because I decide to write in Haitian Creole “Tanpri, eske mwen ka gen diri blan ak sos pwa? Mwen pa ka chwazi li sou aplikasyon an.”
TRANSLATION: “Please, may I have white rice and beans? I cant choose it on the app.”
I, then call the restaurant twice but it said the line was disconnected.
The restaurant owner calls, (a man) and tells me that the Buy 1 Get Free deal doesn’t come like that.
Meaning, I would only get the Stew Turkey and Plantains Only.
So If I wanted the White Rice Beans and Plantains, I would have to add White Rice and Beans which is an additional charge.
(So why put in the description that there are 3 options to pick from??? with only 2 selections?)
I told him, the description says its 3 options to pick from, I also tell him that its confusing as a patron, expecting all 3 options to be there but I have to manually add the option that isnt there.
He states he can give me the rice and beans as a 1 time courtesy thing, but also tells me I’m the only one that has had this issue.
So from there, I lose my appetite and unfortunately patronize, because to put in the description that there are 3 options that come with the food but yet, I as the patron, has to manually add what SHOULD have ALREADY be in the selection, doesn’t make sense.
If there are only 2 buttons which are for ‘Plantains only No Rice’ and ‘Diri Kole with Beans and Plantains’, than REMOVE White Rice with Beans and Plantains from the description OR OR OR write that Option 1: White Rice Beans and Plantains has to be manually added by going back to the Menu.
As an actual Haitian myself who will argue a person down about Haitian food, this experience left a bad taste in my mouth and was overall, disappointing.
The food is amazing here, however Customer Service and Technical support needs improvement.
Thank you for reading this.
I called to ask for a refund and was flat-out refused, then they hung up in my face. If you’re so confident in your food, you wouldn’t hide behind a no-refund policy. Spoiled food is a health hazard, period.
I will be making sure Dirty Dining and the Department of Health are aware of this. Completely unacceptable.
Everything from the sauce to the picklis to the meat was packing superb flavor….
100/10 stars definitely would recommend this, superceded my expectations by a longshot
It’s too bad. I want to support Haitian restaurants.There are two within walking distance of where I live. But I’ve given up on both of them. I had to drive 10 miles to go pick up this griot I ordered from Choublak, because I heard such good things about it. Why is it so hard to find a good Haitian place to eat?
Griot is supposed to be crisp, not hard (overcooked) on the inside. I suspect that it was frozen from the day before. I ordered this days before, so they had plenty of time to prepare and get it ready. But I have to say, the receptionist was supernice, very courteous and polite. The restaurant itself is very clean, and someone put a lot of care into the design. Maybe we’ll give it another try one day.
There is barely rise in the box, but there is plenty of bean sauce and plenty of whatever meat you choose to order.
I did say I won’t no plantains and no salad but that say if a wanted extra rice I had to pay for it.