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Chipotle Queensgate is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 2673 Queensgate Dr, Richland, WA 99352
Phone: (509) 396-0314
Order and Reservations
Order: Order online
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Reviews
Audrey Heise
Delivery is a huge disappointment. We order from the Queensgate location in Richland quite a bit, we have food sensitivities and for the most part I like their food over other fast food options. But these guys know you are doing an online order, and will skimp you on the meat like corporate personally trained them to do it. If I go in person and watch them make it, this doesn’t happen.
Tonight for example. We ordered a carnitas salad bowl, $14 normally, extra meat is a $6.00 up-charge. My husband got the steak burrito bowl, extra meat is a $7.00 up-charge. We had to dig through each of these meals to find shreds of wet limp meat somewhere in there?!!
I dug my meat all the way out just to get a solid reference, it was 1/4 cup of wet shredded pork. Please see my beautiful pictures. Would you pay $6.00 extra on top of $14 for the actual meal for a 1/4 cup of wet meat?!
Also, I called the phone number to bring it to the location’s attention, but instead I get a lovely robot that try’s to triage my call. I ended up being transferred to the main customer service line after saying “talk to a person” and hitting “0” about a hundred times. The representative who answered with her children screaming in the background gave me a great tip… you have to say “EMERGENCY” or “Vender” and the automated system will actually transfer you to a real person at the Queensgate location. Yay! A little dramatic to have to say “emergency” or lie and say you’re a vendor…but now that I’m starving, I have time tonight to play these reindeer games.
After I explained the situation to the worker who answered at the store location, he said he would pass the message along. Insert -eye roll- here. I feel bad venting to the worker, who like most of us needs his job, but these employees are wasting $50 of our money at a time, it’s not ok.
Guys, put more meat on your single servings, and for the love of food if someone pays an extra up-charge for extra meat, PLEASE give us something worth while.
I am done with this location and probs Chipotle in general since the CEO is raising the prices 2%. HAIL NO. I’m out.
… moreTonight for example. We ordered a carnitas salad bowl, $14 normally, extra meat is a $6.00 up-charge. My husband got the steak burrito bowl, extra meat is a $7.00 up-charge. We had to dig through each of these meals to find shreds of wet limp meat somewhere in there?!!
I dug my meat all the way out just to get a solid reference, it was 1/4 cup of wet shredded pork. Please see my beautiful pictures. Would you pay $6.00 extra on top of $14 for the actual meal for a 1/4 cup of wet meat?!
Also, I called the phone number to bring it to the location’s attention, but instead I get a lovely robot that try’s to triage my call. I ended up being transferred to the main customer service line after saying “talk to a person” and hitting “0” about a hundred times. The representative who answered with her children screaming in the background gave me a great tip… you have to say “EMERGENCY” or “Vender” and the automated system will actually transfer you to a real person at the Queensgate location. Yay! A little dramatic to have to say “emergency” or lie and say you’re a vendor…but now that I’m starving, I have time tonight to play these reindeer games.
After I explained the situation to the worker who answered at the store location, he said he would pass the message along. Insert -eye roll- here. I feel bad venting to the worker, who like most of us needs his job, but these employees are wasting $50 of our money at a time, it’s not ok.
Guys, put more meat on your single servings, and for the love of food if someone pays an extra up-charge for extra meat, PLEASE give us something worth while.
I am done with this location and probs Chipotle in general since the CEO is raising the prices 2%. HAIL NO. I’m out.
anthony hunter
Best meal ever, the employees were super nice and the portions are good. I was doing about 30 minutes of errands after picking up the food and the bowl is still hot.
… morePrem Gnanarajah
Ordered our food for pick up and was 20min late so I had to sit in the drive thru which is not a big deal at all but what made it worse was that once I was home eating my Guac I felt something sticking in my mouth. THE PRODUCE STICKER WAS IN IT! They don’t make guac with the peel so it’s beyond disgusting that it made its way in there. Will not be returning as this will be the 3rd time this location has failed in some disgusting way.
… moreMelanie Hernandez
Found plastic from their glove inside of the steak and so did a friend. Told them and they did nothing about it and left that batch of steak in the line. We told multiple employees an they did nothing.
… moreM C
So this is the Subway of Mexican food, so keep your expectations around that level to be satisfied. Tips: 1. never get guac…some people claim to love it, but obviously they have never had good guac. If you eat genuine Mexican food, Chipotle simply does not have the proper flavor profile for guacamole imo- not enough lime, salt, cilantro, or pepper (plus cumin, garlic, ect), nor are the avocados creamy enough. 2. Get black beans & pinto, 1/2 & 1/2 (good for texture & flavor) 3. Get salsas, pico, sour cream on the side (I can’t eat a whole serving, so this makes reheating more palatable, ignore this if you eat all at once) 4. Get a burrito bowl with 2 extra tortillas on the side (makes 2 meals for me, as I said previously, I can’t eat all of this at once, if you can, then ignore this too), Don’t do drive through, it’s a slow nightmare if you did the app order. 5. As a vegetarian definitely get sofritos (or vegetarian chorizo if they offer it, my heart broke when it went away) and fajita veggies- adds so much texture, spice, & flavor. 6. Last tip: If you take your food home to eat definitely add more lime and if you have it, authentic Mexican cheese (salty cotija does so much for the overall flavor).
… moreAshley Jobs
Went in on a Sunday afternoon and we didn’t have to wait. The service was fast and the food was delicious.
… morehailey robertson
Big slop of spoiled guacamole on top. (Which they charged extra for) was all brown and tasted spoiled. Had to scrape brown sludge off the top of my salad which was pretty gross and nearly impossible.
… moreJoshua Langon
Food was good. Got a hot honey chicken burrito with everything. Also got extra chicken to fatten it up. Service was good, but staff seemed not wanting to be there. Nice and calm place decided to take it on the road. Highly recommend..
… moreHumberto Torres
I don’t know what happened to this Queensgate’s location. I frequent this place at least once very two weeks.
I think management had changed. I can arrive there at 730 or 8pm and they are already getting prepared to close. Putting bins away etc
I came in 3 times in 3 weeks for their Salas and every time they didn’t have the salad dressing bc they were waiting in a part. 34 weeks later hey finally had the part.
In addition my wife went three one night and asked for their
New chicken and was told drive through only for that meat and them asked for chips and they said all they had lest was for drive through. WTH? It was 8pm.
Now i drive to the Kennewick location bc the one in my backyard sucks !
… moreI think management had changed. I can arrive there at 730 or 8pm and they are already getting prepared to close. Putting bins away etc
I came in 3 times in 3 weeks for their Salas and every time they didn’t have the salad dressing bc they were waiting in a part. 34 weeks later hey finally had the part.
In addition my wife went three one night and asked for their
New chicken and was told drive through only for that meat and them asked for chips and they said all they had lest was for drive through. WTH? It was 8pm.
Now i drive to the Kennewick location bc the one in my backyard sucks !
Turtle’s Trench DRTURL
This Richland, WA. location ran out of black beans, and queso. As well, the chicken had an unusual amount of fat left in it. We went at approximately 7:30 pm, so this location was still open for 3.5 hours.
… more