Katie Mitchell
So first off when I got there at 8:50pm to pick up my order, she informed me that they had a mix up with there online orders and it would be about 5 minutes. I replied no worries. Well 5 minutes go by then 10, so I ask her what’s the hold up. She then informed me they ran out of the rice and need to make more. Ok, no worries… 5 more minutes, she says. Then it gets a little busy and she is very distracted talking to the customers and isn’t paying attention to remind the line to make my order. So now it’s 20 minutes and I ask her politely if the rice is ready. She proceeds to look at the rice tray, turns to the cook and asks for more rice to be made, so again she comes and tells me that they ran out again and need to make more. Mind you part of my order is already made sitting there getting cold. So another 10 minutes go by, 30 minutes since my order was supposed to be ready. I again walk up and ask if it is ready. She then finally goes and reminds the line to finish my order. I shouldn’t have to keep reminding her to do her job. Am I wrong?
The food was ok, still edible. But definitely not hot and fresh. Except the rice. Was really disappointed.
… moreLisa Barone
My children had not been to Chipotle before and I was raving about how much I loved it. I was extremely disappointed with my service and portion size! My daughter ordered a burrito and it was so small and extremely wet. I asked to get a rewrap because it was dripping wet. The guy even looked around as if he didn’t know what to do but still just wrapped it. It leaked all through the bag onto my car. So disappointing. My salad bowl also had a pinch of lettuce-
… moreKristina Phillips
12/12/25 – In response to an impromptu request to provide staff lunch, I turned to chipotle as they typically offer the options are staff Joy. The online ordering system was shut down because their food delivery truck did not arrive on time but when I showed up asking for enough food to serve 20 people, they knocked it out of the park. I really appreciated the fact that Chris was so helpful and resourceful, despite not having any of the dishes for “catering“. Caitlin was kind and professional, the only unfortunate component was that they said that the system could not take the catering order in person so I had to pay double for a lesser amount of food/options. Shay was kind enough to help me take the food bags out to the car which I appreciated as it saved me multiple trips. Way to go, you 3!
… morePreet
When they talk about the Chipotle stock crashing and how the service and food have gone downhill, this store would be the poster child of that sentiment.
First issue, every employee has a headphone in one ear while barely able to listen in the other.
Second issue, all the proteins were watery. Chicken and steak had more water than the beans.
Third issue, asked for fajitas and employee casually says we don’t have any and expected me to just move on. I say I can wait. He says we are short staffed and don’t have any. All while in the back four employees are joking around and listening to their headphones and one of the employees casually begins to wash bell peppers after I asked for fajitas. Keep in mind it’s 1:30 pm and they finally got around to prepping fajitas.
Fourth and probably not the last issue, the store was messy and lacked any basic customer service.
Avoid this location.
… moreE DJ
Chipotle has really been going down hill. Gets worse overtime. Won’t be going here again! Got two chicken bowls and they were not even full. There was a big chunk of empty space in the bowls. Also it was pretty much all rice. There was hardly any beans or chicken in it. I picked through counting the small chunks of chicken and could only find 7 small chunks in one bowl and 5 in the other!
… moreLarry Lam
If you are craving Phở in Redding area, this is a place to-go. Four of us enjoyed our Phở and spring rolls (gỏi cuốn). Coffee (cafe sữa đá) we’re very good
… moreRobyn Northrup
Often have bad service. Got food poisoning an hour after I ate their and the manager tried to gas light me saying yooou can’t get food poisoning until 24 hours later, which, with any sort of research you’d find thats not true. Just tonight my mom picked up an order for Uber and she got major attitude from them.
… moreNanci Koven
I got two salad bowls, both having the lettuce look and taste dirty. I would not recommend this place, unless you like your lettuce on what looks like and tastes like straight from the ground not washed.
… moreAnand Kamble
It’s a Chipotle… haha. They gave me really small portions than usual, that’s all. Wont be going to this branch again btw.
And yeah, they have a really cool art piece.
… morelaura reeves
We walked in and the restaurant was a complete mess. The trash was over flowing and the floors could had used a good sweep. When we got to the order counter, I ordered a salad and then was told that they were out of dressing. Ok so I said I’ll just some lemon slices, but they said they were out of that as well. Ok I was bummed but I get it. Went to use the restroom and it was just as bad as the outside, completely filthy. Needless to say I lost my appetite. And wished we would of gone somewhere else.
… more