Fast-food chain offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 366 12th Ave Ste 113, Hanford, CA 93230
Phone: (559) 582-2021
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Be sure to check your order. They tend to have very small and insane portion sizes.… more
Unfortunate that I must write a review of a good franchise that lacked in so many areas. 9:12p.m. we arrived… waited in the slow line and when we approached the counter and was asked our order we were told there was no more cauliflower rice, nor anymore chicken but there could be some if we wanted to wait about 12 minutes or so and we said yes, we’re patient. The 7 people behind us also chose to wait. As we waited I noticed about 10 minutes had gone by and didn’t see anyone making the rice. I asked the cook if it was being prepared and he looked in the pan on the counter and said “there isn’t anymore, that’s all there is for tonight” which I replied “when we placed our order, that was the first thing asked and we both said “cauliflower rice and chicken.” The cook sounded frustrated and walked to the back and complained about it to the young man who took our order. I was just hoping that we’d get the type of rice we originally ordered when we were told it and the chicken would be about 12 minutes, so now that it has been 10 and now 11… we were told it would be another 10 minutes for the rice. Sure, we waited that long already. 2 people got upset and left. Many pans were near empty. 2 gals chatting could have restocked but seemed to not care. Getting the old dried out stuff from the bottom of the pans isn’t what we wanted to spend our money on or the lack of professionalism in good customer service. Portion control at this location depends on who your server is and if they know you or not. While others got full bowls, ours were made as if we said we’d like very little as if we are on a diet, or want to eat like birds. We waited nearly 50 minutes for our order… no apology, nothing. If a business serves food until 10p.m. then they should continue replenishing everything until at least 9:45, not 9… more people came in at 9:45 while we were still waiting. Management team take notice… 🙁… more
Let me start off by saying, we LOVE Chipotle. However…. they really need to start paying attention to orders placed online (for pick-up/DoorDash). Every single time, and I mean, EVERY. SINGLE. TIME. our order is either A) Another customers B) Missing or C) Missing 75% of the ingredients listed on the order – and sticker on the lid of the bowls! Today my son got another customers order, which in turn led to us ordering another bowl/paying fees again, etc. Our second bowl had a lot of toppings that were not included (sour cream, black beans, guacamole-which is over $3, fajita vegetables, and all salsas). This bowl is usually overflowing and the lid doesn’t close well – and this bowl was looking sad. The scoop of white rice was stuck together, mushy, and no more than 1/4 of a cup worth.… more