


Chipotle Reno is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
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Reviews
Upon ordering, I immediately noticed the portion sizes were significantly smaller than usual. When I politely inquired about this, the “manager” responded with a dismissive attitude, sarcastically asking if I wanted to speak to the manager. Despite my declining, he continued to assemble my bowl, which ended up being incredibly meager and practically soup-like due to an excessive amount of grease from the bottom of the meat container.
The manager’s unprofessional behavior extended beyond my interaction. He rudely yelled at another guest who was about to sit down, claiming the table had just been cleaned and was wet with cleaner. When the guest’s father commented on the manager’s aggressive tone, he continued to display an arrogant and confrontational attitude towards the family as they tried to order.
Most concerning was his response when the mother of the family requested to speak to a manager. He mockingly spun around and, with a smirk, asked, “Hi, what can I do for you?” This clearly indicated he was the manager and was intentionally being disrespectful, leaving the family understandably frustrated and unable to address his behavior.
The combination of skimpy portions, a greasy and unappetizing meal, and the manager’s incredibly rude and unprofessional conduct made this a truly terrible dining experience. This level of customer service is unacceptable, and I hope Chipotle addresses these serious issues.
The food was delicious even though it looked like it had been sitting there for a while since it was not busy.
I had the bowl with fifty fifty chicken and sofritas. The lady rang it up as a chicken bowl, as you can see in the receipt.
The music inside was really loud and a bit uncomfortable .
I’d come back, but probably do takeout this next time.
I spoke to the manager pointing out ALL the issues and she said they have been busy.
My suggestion was to pull someone from the back and clean the front eating area and empty the trash cans!!!
For context staffing and service is the primary concern.