Hayley Chapman
I was just in at around 2:28 pm on nov 13 and I had the worst service i have ever had in my life. I wanted a bowl on the side of my burrito to put it in to have it as a take out. and the older lady who took my order did not understand what I wanted so I tried to say it again and she still didn’t understand which is fine so the guy at the reg made it make sense to her and the she proceeded to make my burrito with the most attitude ever. She threw everything on it with the most disgust and disrespect and I was still being kind to her and then she wrapped the burrito barley with everything exploded in the wrapper so I couldn’t even pick it up and eat it and i asked for it to be double wrapped and they just gave me a tortilla on the side instead so all I’m saying is please give her a talking to about her attitude and also I would like a refund if possible because it’s almost impossible to eat. Also the food is cold. I genuinely really wouldn’t care, but the attitude and disrespect towards me was absolutely insane. When I walked past to get some napkins, I saw her making other people’s burritos perfectly fine And the dirty looks, I was given while I walked past was also incredibly rude and disrespectful.
(Also side note the staff is usually disrespectful and quick to give an attitude.)
Please consider my thoughts and reach out to this number/ email for a refund.
… moreToni Cardoza
Approx 12-12:30 1/22/26:
Very impressed with my visit; the employees are on top of their game for the consistent late lunch rush! Friendly, fast and efficient they know how to keep the flow of service going. Food was a 9/10, flavor of my bowl was great but found a couple of pieces of gristle in the chicken! I really just wanted to write this review to highlight your amazing customer service provided by employees. Thanks yall
… moreozitheexplorer
A delicious concept where you can create your own plate by choosing from rice, chicken, beans and various salads. All the ingredients are fresh. I usually prefer the bowl but options like burritos are also avaible. If you want something healthier than typical fast food at an affordable price, i definitely recommend it.
… moremikie garcia
I am writing to share my experience as a loyal Chipotle customer. Chipotle is one of my favorite restaurants, and I consistently appreciate the freshness of your food.
However, I’ve noticed a significant difference in quality across your locations. Specifically, the Chipotle on 28th Street in Boulder stands out as the best I have ever visited in in USA. My family and I frequently try various Chipotle locations throughout the country and none compare to the exceptional quality provided at the 28th Street Boulder location. I’ve also heard countless others express the same sentiment, with many people driving from as far as neighing cities just to eat there.
This particular Chipotle consistently offers juicier meat and an overall superior dining experience. In contrast, I often find it difficult to finish a burrito from other locations due to a perceived lack of quality, while I could easily enjoy two burritos from the 28th Street location because of its outstanding flavor.
I strongly urge you to investigate the practices at the 28th Street Boulder Chipotle. Perhaps working with the manager of this location could help elevate the quality standards at other nearby Chipotles. Implementing the same standards across all your restaurants, especially regarding meat preparation and overall food quality, would undoubtedly lead to increased customer satisfaction and sales.
… moreLucas Matze
Normally a fan of Chipotle but the Customer Service at this location sucks! The Cashier was incapable of multitasking and couldn’t even acknowledge mobile order customers waiting to let staff know of our arrival. When I went to go fill my drink, they only had enough of it in the dispenser that I got half of the cup I ordered. I literally had to wave my arms up and down to get a staff member’s attention who finally agreed to go make some in the back but that took another 5 minutes and had their staff been more attentive, I wouldn’t have even had to ask. Most of the time, I was there waiting to pick up my order, I saw the female just standing around back in the office area completely unaware of customers and hiding from them and not wanting to lend a hand. I appreciate the single staff member who offered to make more of my drink but the rest were absolutely awful and I’ll never return to this location after this experience.
… moreGreyson Amdahl
Just found a giant bug in my bowl right after lifting the lid, I’m not coming back to this restaurant
… moreSahle Shiferaw
The people serving were flipping the food on the plates like we were in a prison chow line. None of the ingredients looked fresh. Avocado had gone dark, wilted lettuce…. Do not come to this location!! The worst I have been at!!
… moreAnika S
I never write reviews but the service here was so bad that I feel the need to. My friend and I ordered 1 bowl and 1 bag of chips via a mobile order at 6pm. It said in the official chipotle app that it was ready at 6:20. We arrived at 6:20 and proceeded to wait until 6:50 for our order to be ready. Throughout that time we did not get any update on our food, other than the fact that they lost our order (which they only told us after we were already waiting for 20 minutes). The manager was completely unhelpful, there was no communication as to what was going on, and there was no explanation or even an apology as to why it took so long. (Even a free bag of chips would have reconciled the situation but I was denied that when I asked )
… moreUlysses Torres
Way better than Qdoba and the burritos are to die for. the service was amazingly fast. The food is reasonably priced and everything is clean in the shop. Definitely coming back soon!
… moreLucas Buxman
3:30pm on New Year’s Eve 2025: none of tables clean, all trash cans overflowing and chips are burned.
Food ok otherwise and staff friendly.
Not too crowded but staff all seem busy. Seems like place isn’t really managed though.
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