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Chipotle Millwood is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
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Chipotle Mexican Grill Locations in Austin | Burritos, Fast Casual …
19 Chipotle Locations in Austin ; Chipotle Mueller · 1201 Barbara Jordan Blvd ; Chipotle Millwood · 6301 W Parmer Ln ; Chipotle Southpark Meadows · 9600 S Interstate …
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Chipotle Mexican Grill in West Lake Hills, TX
Chipotle Mexican Grill. 3300 Bee Caves Rd West Lake Hills, TX 78746 … 2320 S Lamar Blvd, Austin, TX, 78704. Open NowUntil 11:00 PM. Chipotle Mexican …
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Reviews
Mr.Blonde66 Milkyway
Horribly over priced. Food was sub par, and portion sizes have been reduced. Steak is chewy and full of fat and grisel and hardly any substance. Only the employee at the counter had gloves on. Others including shift manager had no gloves on. Most of the staff were rude. Was charged $18+ for a bowl with supposed steak and a double portion of guacamole. That used to be a single portion of guacamole. Don’t recommend this place. The food was old and gave me instant heart burn. Also many unconstitutional and unamerican signage posted. Asked for managers info was given a number for automated food ordering.
… moreJohnathan Beach
Looking at older reviews here as well and it’s clear that despite the BS responses that are all copy paste from the “owner” nothing changes here. Just left this location after an absolutely horrendous experience there. They had literally one employee running the entire line and register so each customer was taking 5-8 minutes per person and a line was building up. The line with all the containers of food was beyond a mess with ingredients mixing into other vats of ingredients and most of the containers were empty or close to empty as if they didn’t want to prep anymore food. I had a feeling looking at the state of the line with all the mess that there would be further problems and there were. After spending 30 dollars on two bowls we got home (we live less than 5 minutes down the road from this location) and the chicken in my barely filled bowl (literally the bowl was less than half full after all of the ingredients I requested to be put in it) the chicken was ice cold. Not like warm, not room temperature—ice. Cold. Literally felt like chicken flavored ice cubes. There was barely any rice in the bowl at all and it was inedible and most likely had been sitting out for several several hours looking at the state of that food line. It is not safe to eat as it was not within food temperature safety zones. Threw the food away and will literally never return to this location.
I write this review not for the sake of hoping this location will get their act together, hire more people, and actually serve correct (consistent) proportions, that are safe to eat and not a health violation. If anything was going to change with this place it would’ve happened by now after the numerous 1 star reviews left by other people. But nothing has changed clearly. The poor mismanagement of this location will run this business into the ground and deservedly so. I write this review for prospective customers who will hopefully see my review amongst the other low ratings and avoid this place like the plague….unless ice cold, unsafe food, horribly inconsistent proportions, slow wait times, and poor management is your thing….if that is your thing you’ll be in heaven here.
… moreI write this review not for the sake of hoping this location will get their act together, hire more people, and actually serve correct (consistent) proportions, that are safe to eat and not a health violation. If anything was going to change with this place it would’ve happened by now after the numerous 1 star reviews left by other people. But nothing has changed clearly. The poor mismanagement of this location will run this business into the ground and deservedly so. I write this review for prospective customers who will hopefully see my review amongst the other low ratings and avoid this place like the plague….unless ice cold, unsafe food, horribly inconsistent proportions, slow wait times, and poor management is your thing….if that is your thing you’ll be in heaven here.
venkata k
Title: Disappointed with Non-Vegetarian Pieces in Plant Powered Bowl.
I recently visited the Chipotle Mexican Grill location at6301 W Parmer Ln, Austin, TX 78729 on June 25, 2024 and ordered the Plant Powered Bowl, which is supposed to be a vegan and vegetarian option. As a vegetarian, I trust that restaurants respect dietary preferences and ensure there is no cross-contamination or inclusion of non-vegetarian items in vegetarian meals.
However, upon returning home and starting to eat my meal, I was shocked and disappointed to find pieces of non-vegetarian items mixed in with my bowl. This not only violates my dietary restrictions but also causes significant distress and frustration. I have attached images of the bowl clearly showing the non-vegetarian pieces, along with my receipt for reference.
I immediately contacted the restaurant to report the issue and request a resolution. While I appreciate the offer of a refund/replacement, this incident has shaken my trust in the food handling practices at this location. I urge Chipotle to implement stricter quality control measures to prevent such occurrences in the future. It’s crucial for customers to feel confident that their dietary choices are respected and adhered to, especially when it comes to meals labeled as vegetarian or vegan.
Pros:
Quick service
Fresh ingredients
Cons:
Inadequate quality control
Risk of cross-contamination with non-vegetarian items in vegetarian meals
I hope Chipotle takes this feedback seriously and makes the necessary changes to ensure such incidents do not happen again.
… moreI recently visited the Chipotle Mexican Grill location at6301 W Parmer Ln, Austin, TX 78729 on June 25, 2024 and ordered the Plant Powered Bowl, which is supposed to be a vegan and vegetarian option. As a vegetarian, I trust that restaurants respect dietary preferences and ensure there is no cross-contamination or inclusion of non-vegetarian items in vegetarian meals.
However, upon returning home and starting to eat my meal, I was shocked and disappointed to find pieces of non-vegetarian items mixed in with my bowl. This not only violates my dietary restrictions but also causes significant distress and frustration. I have attached images of the bowl clearly showing the non-vegetarian pieces, along with my receipt for reference.
I immediately contacted the restaurant to report the issue and request a resolution. While I appreciate the offer of a refund/replacement, this incident has shaken my trust in the food handling practices at this location. I urge Chipotle to implement stricter quality control measures to prevent such occurrences in the future. It’s crucial for customers to feel confident that their dietary choices are respected and adhered to, especially when it comes to meals labeled as vegetarian or vegan.
Pros:
Quick service
Fresh ingredients
Cons:
Inadequate quality control
Risk of cross-contamination with non-vegetarian items in vegetarian meals
I hope Chipotle takes this feedback seriously and makes the necessary changes to ensure such incidents do not happen again.
Diana Muturia
I rarely write bad reviews, but my recent experiences at this location have been so consistently disappointing that I felt the need to share. I’m not sure if another one-star review will make a difference, given the long list of similar complaints, but as a frequent customer here’s what I’ve encountered:
It seems like only a handful of newer employees genuinely care about the customers. The difference between them and the rest of the staff is night and day.
I’ve had multiple encounters with rude and unprofessional service:
– I asked for a smaller portion of corn, and the server not only plopped a massive scoop into my bowl but then passive-aggressively said, “Sorry. Anything else?” I was so taken aback I had to ask her to repeat herself.
– Another employee threw my receipt into the bag and walked away without even handing me my food.
– I was once served a smaller portion because an employee assumed I wouldn’t want more food just because I am a woman.
– On a separate occasion, an employee handled my food with bare hands.
Beyond the poor service, the food is often cold, and the utensil station is almost always dirty.
I understand the challenges of working in a busy, understaffed restaurant, especially one like this. However, how much longer are customers expected to tolerate such consistently bad service for an overpriced bowl of rice and beans?
At this point, I only come here because it’s the closest option to grab a quick lunch and get back to work. But every time I walk through the door, I find myself holding my breath, wondering which employee’s bad attitude I’ll have to face.
… moreIt seems like only a handful of newer employees genuinely care about the customers. The difference between them and the rest of the staff is night and day.
I’ve had multiple encounters with rude and unprofessional service:
– I asked for a smaller portion of corn, and the server not only plopped a massive scoop into my bowl but then passive-aggressively said, “Sorry. Anything else?” I was so taken aback I had to ask her to repeat herself.
– Another employee threw my receipt into the bag and walked away without even handing me my food.
– I was once served a smaller portion because an employee assumed I wouldn’t want more food just because I am a woman.
– On a separate occasion, an employee handled my food with bare hands.
Beyond the poor service, the food is often cold, and the utensil station is almost always dirty.
I understand the challenges of working in a busy, understaffed restaurant, especially one like this. However, how much longer are customers expected to tolerate such consistently bad service for an overpriced bowl of rice and beans?
At this point, I only come here because it’s the closest option to grab a quick lunch and get back to work. But every time I walk through the door, I find myself holding my breath, wondering which employee’s bad attitude I’ll have to face.
Aarti Rukari
Don’t go to this Chipotle branch. The quantity of food given is so less. This is not acceptable. Very unfriendly service – the lady made us wait more than 5 minutes at the cash counter unnecessarily. I won’t be visiting this place again. In the prepackaged chips bag we literally got 5 tortillas chips .. such a shame
… moreQian He
Food size is small. They put an empty drink cup in a sealed package hoping I will fill the drink myself without telling me. I didn’t. So I paid for an empty cup and even tipped them for make that package in a non-busy hour. Great way to keep clients.
… moreAbigail Pachicano
Manager has an attitude and rushed me while I was ordering. She was trying to be so quick she flung bean juice on everything, only gave me half a scoop of chicken and not full pieces (what I would describe as chicken crumbs and shreds) and when I asked for more she gave me 4 tiny pieces. Not even equaling to a full scoop. Her attitude alongside the poor customer service and poor portioning led me to just ask for a refund at that point. I would suggest driving a little further to the lakeline location or picking something else to eat all together. And mind you I’m pregnant and hungry so giving the food back should say a lot.
… moreJohn Drelich
Dirty Dining! RUN. Used to love going to chipotle and this location but things have gone downhill. It’s absolutely filthy and disgusting. Management is either asleep at the wheel or no where to be found here. I’d avoid this location at all costs.
… moreJimmy Jarrett
I love Chipotle. I would eat Chipotle multiple times per week if the food was made properly. After over a decade of extremely nasty food, I am cautiously optimistic that something has changed to improve the food quality at this location.
This Chipotle has been an aberration for the franchise since it’s opening well over a decade ago. Literally since it’s opening, I have never, and I mean never, received a burrito that had meat which was trimmed properly. From day, one I’ve had to spit out anywhere from 50 to 100% of the steak from a steak burrito. The steak always had gristle and fat in it. The chicken on multiple times had bones in it. I literally broke a tooth on one of the bones from the chicken.
With that history, I am happy to report that I received a quality steak burrito on Thursday (03/20/2025), and then another quality steak burrito today (03/22/2025). Raised my review from one star to two stars overall, and every time I get a quality meal, I will continue to raise my review rating.
It’s been over a decade, during which time the owner and managers seemed to only care about saving money on the meat versus providing a safe quality food experience. I do not know what has changed, who changed it, who to give credit to, but I sincerely hope this is the future of this location. Props to the food preparers, to the manager that oversaw it, and hopefully to an owner that might actually finally care about the right priorities.
I look forward to many more steak burritos, and continue to hope for a good dining experience from the Chipotle Parmer / McNeil location.
03/28/2025
Unfortunately they reverted to form today, and I had to spit out six pieces of meat that were gristle and fat from a steak burrito. Disgusting.
03/26/2025
Visited at 10 PM tonight and happy to report that once again I received a Steak burrito made perfectly! Most importantly, the steak was cut and trimmed properly. I did not have to spit out one single piece of meat. This is three visits in a row with three perfectly made burritos after over a decade of consistently poorly cut steak / chicken.
03/22/2025
Once again a Steak burrito made perfectly. Most importantly, the steak was cut and trimmed properly. I did not have to spit out one single piece of meat.
03/20/2025
Steak burrito made perfectly. Most importantly, the steak was cut and trimmed properly. I did not have to spit out one single piece of meat. This is the first, and only steak burrito I’ve received from this location in over a decade that I was able to eat the whole state steak burrito.
—————————————————————————————
2010 – 2024
Had to spit out six pieces of steak on one single burrito due to fat and gristle. Food here continues to be disgusting. Same issue that it’s been for years, literally since the restaurant launched. They refuse to properly trim meat at this location leaving fat and gristle in the steak, and an occasional bone in the chicken.
The owner obviously does not care at all about customers, or making money. I would eat here three times a week if the food was decent. In the years since opening I try it every few months to see if there’s been an improvement, and there never is.
Today was no different. Fed the first five pieces of gristle and fat to the dogs, before I decided to take a picture. This was probably the grossest burrito I’ve had at this location.
03/16/2019
Multiple bones were in my chicken bowl. One of them was the size of a dime, and I broke my tooth on it. It was $2800 to have a crown put in place of my broken tooth. Chipotle offered me nothing for the damage that was done. Nobody offered any type of compensation. Corporate called me and documented it. That was it. Picture provided with a receipt from the date of service along with the bones that I bit down on with full force resulting in a broken tooth.
—————————————————————————————
… moreThis Chipotle has been an aberration for the franchise since it’s opening well over a decade ago. Literally since it’s opening, I have never, and I mean never, received a burrito that had meat which was trimmed properly. From day, one I’ve had to spit out anywhere from 50 to 100% of the steak from a steak burrito. The steak always had gristle and fat in it. The chicken on multiple times had bones in it. I literally broke a tooth on one of the bones from the chicken.
With that history, I am happy to report that I received a quality steak burrito on Thursday (03/20/2025), and then another quality steak burrito today (03/22/2025). Raised my review from one star to two stars overall, and every time I get a quality meal, I will continue to raise my review rating.
It’s been over a decade, during which time the owner and managers seemed to only care about saving money on the meat versus providing a safe quality food experience. I do not know what has changed, who changed it, who to give credit to, but I sincerely hope this is the future of this location. Props to the food preparers, to the manager that oversaw it, and hopefully to an owner that might actually finally care about the right priorities.
I look forward to many more steak burritos, and continue to hope for a good dining experience from the Chipotle Parmer / McNeil location.
03/28/2025
Unfortunately they reverted to form today, and I had to spit out six pieces of meat that were gristle and fat from a steak burrito. Disgusting.
03/26/2025
Visited at 10 PM tonight and happy to report that once again I received a Steak burrito made perfectly! Most importantly, the steak was cut and trimmed properly. I did not have to spit out one single piece of meat. This is three visits in a row with three perfectly made burritos after over a decade of consistently poorly cut steak / chicken.
03/22/2025
Once again a Steak burrito made perfectly. Most importantly, the steak was cut and trimmed properly. I did not have to spit out one single piece of meat.
03/20/2025
Steak burrito made perfectly. Most importantly, the steak was cut and trimmed properly. I did not have to spit out one single piece of meat. This is the first, and only steak burrito I’ve received from this location in over a decade that I was able to eat the whole state steak burrito.
—————————————————————————————
2010 – 2024
Had to spit out six pieces of steak on one single burrito due to fat and gristle. Food here continues to be disgusting. Same issue that it’s been for years, literally since the restaurant launched. They refuse to properly trim meat at this location leaving fat and gristle in the steak, and an occasional bone in the chicken.
The owner obviously does not care at all about customers, or making money. I would eat here three times a week if the food was decent. In the years since opening I try it every few months to see if there’s been an improvement, and there never is.
Today was no different. Fed the first five pieces of gristle and fat to the dogs, before I decided to take a picture. This was probably the grossest burrito I’ve had at this location.
03/16/2019
Multiple bones were in my chicken bowl. One of them was the size of a dime, and I broke my tooth on it. It was $2800 to have a crown put in place of my broken tooth. Chipotle offered me nothing for the damage that was done. Nobody offered any type of compensation. Corporate called me and documented it. That was it. Picture provided with a receipt from the date of service along with the bones that I bit down on with full force resulting in a broken tooth.
—————————————————————————————
urvish patel
They make good bowls most of the days, but the chips are worse always. I just had chips from out of state chipotle and it was best as it is advertised. But here it’s always too much burned up not even a hint of lime and taste like cardboard. Also many times they are out of something even in evening at 6
… more