bradley sutton
Don’t order online from here. You have to be there in person to ensure you actually get a serving of meat. I only got two pieces of barbacoa in my order. I wish I wouldn’t have tipped $3
… morecrystal charon
I was at this location on a night it was very clearly busy! (Right after the winter storm) Line pretty much out the door, the drive thru line around the building and a crowd of people waiting for mobile pick ups. The employees were all moving non stop! I placed an online order which said I would pick up at 7.. well 7 came and went I walked out around 720ish. There was one couple who came in very upset their order wasn’t ready. The employees didn’t deserve how they were treated by them. You could clearly see the store was packed with people. I really appreciate the employees hard work that night! Top notch service for sure!
Thank you Leander crew! I know it was crazy and probably an awful night for you but when I was in there y’all handled it really well! Keep up the great work!
… moreVanessa Visser
I ordered my food ahead and they completely messed up two of the burritos i ordered. One order had no beans, brown rice, fajita veggies, and no sour cream but they added white rice, beans, they took out fajita veggies and added sour cream. In the other order I had white rice but they put brown, i had no fajita veggies but they added the veggies. Very dissapointed
… moreBill Crabtree
Too often, I order ahead to avoid the line, only to receive food that feels like it weighs as much as a kidney stone. No matter how many times I eat at this location, they never seem to get the portions right. The service is consistently great, and I don’t fault the employees—they’re simply trying to keep portions consistent for all customers.
… moreMC S
Maybe it’s late when we came so it was less clean. Only two friendly staff but the cashier and the rest seem to not belong at the workforce. No sense of service or courtesy I had brown rice with barbacoa and steak and was great. The chipss were stale. Not impressed. Outdoors were better for this better.
… moreJeremiah Loyd
Pretty much every time I go here they are out of one or more ingredients. Last time it was TORTILLAS. Im not sure who is in charge of their stock but they need to be fired. After waiting 10 mins in line (two people in front of me each getting two bowls each) I was told the burrito restaurant doesn’t have burritos… when I asked the manager what was going on they just said we’re out of tortillas and offered no recourse or any form of meaningful customer service. I will not be returning.
… moreKindra Deceasare
Worst Chipolte in the Austin area, the health department should shut this location down. Be prepared to be overcharged at this location, the district manager should be terminated. The chicken was raw, the kids quesadilla wasn’t melted, prices and portions are never consistent. Be prepared to be charged for ordering items on the side rather than on your burrito. Typically for Togo orders I order sour cream, salsa, and beans on the side so my burrito isn’t soggy before I get home, they charged an extra $7. Charged a single taco as a chicken bowl. Charged an extra $4 for a second side of salsa with 1 bag of chips. A bowl of rice, beans and sour cream, charged for as chicken bowl. Charged an extra $2 for cheese on the side of a kids quesadilla, I’ve never been to a restaurant that cheese was a “side”. After stealing from me and dealing with the extremely rude “district manager” that thinks she knows everything, the chicken was raw and the quesadilla wasn’t cooked and we had to throw our dinner away. That’s called theft and this woman should be incarcerated. Do better Chipolte, this location has gone wayyyyyy downhill.
… moreChris T
Every single time I order from this place something goes wrong. I’m not the type to write reviews but now this is ridiculous. I ordered 2x protein bowl and I have to literally search for chicken in this bowl to find it. They act like it’s coming out of their paychecks, its insane. If I pay for something I expect to get it, and this happens all too often. Never ordering from here again. You need to seriously change your staff.
… moreuser
This one lady working today at this location was shockingly rude. The service she provided was downright unacceptable, and I will be requesting a refund. The young female employee at the drive-thru window was incredibly disrespectful instead of answering a simple question, nicely, she chose to glare at us with an openly judgmental, nasty expression. No customer deserves to be treated with such attitude and disregard. However, the manager was extremely polite and helpful. She completely resolved the issue and handled herself as a true manager should!
… moreRussell Alexander
Kids wanted tacos with only rice, beans and cheese. Instead of steak or chicken that is included, they wanted cheese but the manager charged $2 for an extra “side” and an additional $2 for salsa because she wanted to put it on her own taco so it wasn’t soggy before she ate it. $10 for a spoonful of rice and beans with cheese on top? Can somebody please make this make sense to me? This is the only lady at any chipotle that does this and it’s every time she is working. Seems like chipotle robbery…
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