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Chipotle Katy is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
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Order: Order online
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Chipotle Mexican Grill in Katy, TX
Nearby Stores · Chipotle Mexican Grill. 2812 W Grand Pkwy N, Katy, TX, 77449. Open NowUntil 11:00 PM · Chipotle Mexican Grill. 1427 S Mason Rd, Katy, TX, 77450.
Chipotle Mexican Grill Locations in Katy | Burritos, Fast Casual …
5 Chipotle Locations in Katy · Chipotle Katy South. Open – Closes at 10:00 PM. 1427 S Mason Rd · Chipotle Katy West. Open – Closes at 11:00 PM. 24600 Katy Fwy …
1427 S Mason Rd – Chipotle Mexican Grill in Katy, TX
Nearby Stores · Chipotle Mexican Grill. 23660 Westheimer Pkwy, Katy, TX, 77494. Open NowUntil 10:00 PM · Chipotle Mexican Grill. 1260 Fry Rd, Houston, TX, 77084.
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Reviews
Alejandra Gimenez
We really like chipotle but this location was a disappointment. We could not find a clean table to sit on. The entire place was dirty and the employees were just standing in the kitchen talking. Would be nice if they cleaned for other clients to have a place to enjoy their food.
… moreMarc R
After a few visits, I can honestly say this is the most poorly run Chipotle that I’ve ever been to.
During my last visit they tried charging me $42 dollars for two burrito bowls. When I questioned it, they removed an order of chips and a burrito that I never ordered.
The counter was a pure disaster and looked like it hadn’t been wiped all day. Toppings were mixed together in each of the bins, which is probably a health code violation considering cross contamination. It made me wonder if the employees are managing themselves, because any diligent manager would not tolerate these conditions.
To add to the frustration, they were out of a number of ingredients including guac. When I asked the staff if they could get more guac they refused, which was puzzling to me. I asked again and they said I would have to wait 30 minutes for it. Really, that is how you treat customers?
… moreDuring my last visit they tried charging me $42 dollars for two burrito bowls. When I questioned it, they removed an order of chips and a burrito that I never ordered.
The counter was a pure disaster and looked like it hadn’t been wiped all day. Toppings were mixed together in each of the bins, which is probably a health code violation considering cross contamination. It made me wonder if the employees are managing themselves, because any diligent manager would not tolerate these conditions.
To add to the frustration, they were out of a number of ingredients including guac. When I asked the staff if they could get more guac they refused, which was puzzling to me. I asked again and they said I would have to wait 30 minutes for it. Really, that is how you treat customers?
CARLOS CHAGOYA
Great location , used to have problems with portion sizes , but i think the issue has been addressed, staff also has improved on customer service and being more welcoming to customers.
… moreChris
This brand new chipotle over here on Cane eilen is a joke! I came inside to place an order and they told me that certain items could only be ordered online and I am like I’m here now and they will not let me order. I had to go through all the trouble of looking up chipotle.com and I’ve never done that before and figure out how to place an order and then when I was gonna pay for it to use my gift card it didn’t accept so I had to use my regular debit card.
On top all of this being my own cashier, the adult quesadillas look like children’s quesadillas. I will never come to this chipotle again there’s six employees and they’re all just standing around while I’m struggling to try to place my order before my children get out of school.
… moreOn top all of this being my own cashier, the adult quesadillas look like children’s quesadillas. I will never come to this chipotle again there’s six employees and they’re all just standing around while I’m struggling to try to place my order before my children get out of school.
Sarah Wagner
When we saw that this new Chipotle was opening- we were very excited! Then we saw the initial reviews and got worried. We decided to try it anyway on Thursday night. When we saw that it was crowded, we were worried about the pace of service. We went in anyway and were delighted to find that despite the long line, they were moving people along very fast. We were able to get out food quickly and it was great. We went again on Saturday morning and my husband went in and out quickly. I’m happy to report that it looks like they are up to speed! They are also very nice and provided great service.
… moreTaylor Cobb
The food is good, but if you’re going to be a neighborhood spot, hospitality matters. Every time I visit, I feel like I’m inconveniencing the staff just by being a customer. There’s a noticeable lack of personable interaction and basic customer service. I’m not asking for over-the-top friendliness, just better vibes and a sense that customers are actually welcome. Hospitality should be a priority in this industry.
… moreMaxim Ovchinikov
Came at 10:30 long way and the girls told me half of the stuff were missing I asked them to make it please cause it’s plenty of time they were laughing at me
I would never come back
… moreI would never come back
Shalyn Wheeler
Excited for this location to be open! The staff was super friendly and the line moved quickly. The trash was overflowing, they ran out of lettuce and the chips were a bit stale but everything else was delicious and will definitely be back!
… moreGrace
The new location is very beautiful from the inside and out, although it is a little dirty and I wouldn’t expect good customer service from this location. One girl gave me attitude and even glared at me, not very good customer service!
… moreTex Studios
I was excited when this Chipotle opened near me, but after giving it two chances, I’m done. The customer service here is shockingly bad.
The first time I came with my wife, the service was so poor that she said she’d rather drive 6–7 miles to another location than ever come back here. I tried to give them the benefit of the doubt and assumed maybe someone just had a bad day.
Today proved it’s not a one-off — it’s a pattern.
The employee serving me kept repeatedly saying “Is that all? Is that all? Is that all?” while I was still ordering, clearly rushing me and making me feel like I was an inconvenience for simply being there. When I tried to double-check my order at the end (which is normal at any restaurant), he snapped and kept saying, “Do you have a problem? Do you have a problem?” in an aggressive, confrontational way.
That’s completely unacceptable behavior for any customer-facing job, let alone a brand like Chipotle.
The food isn’t even the main issue here — it’s the attitude, the hostility, and the complete lack of basic customer service. This location seems more interested in rushing people out than actually serving customers.
I was genuinely excited to have a Chipotle close to home, but there’s no point. I’ll gladly drive farther to another location where customers are treated with basic respect. Management seriously needs to step in and fix this, because right now this place is embarrassing for the brand.
I didn’t get this individual‘s name however he is the tallest server on the 3rd February 2026 seven at 7:20 PM AVIOD HIM!!
… moreThe first time I came with my wife, the service was so poor that she said she’d rather drive 6–7 miles to another location than ever come back here. I tried to give them the benefit of the doubt and assumed maybe someone just had a bad day.
Today proved it’s not a one-off — it’s a pattern.
The employee serving me kept repeatedly saying “Is that all? Is that all? Is that all?” while I was still ordering, clearly rushing me and making me feel like I was an inconvenience for simply being there. When I tried to double-check my order at the end (which is normal at any restaurant), he snapped and kept saying, “Do you have a problem? Do you have a problem?” in an aggressive, confrontational way.
That’s completely unacceptable behavior for any customer-facing job, let alone a brand like Chipotle.
The food isn’t even the main issue here — it’s the attitude, the hostility, and the complete lack of basic customer service. This location seems more interested in rushing people out than actually serving customers.
I was genuinely excited to have a Chipotle close to home, but there’s no point. I’ll gladly drive farther to another location where customers are treated with basic respect. Management seriously needs to step in and fix this, because right now this place is embarrassing for the brand.
I didn’t get this individual‘s name however he is the tallest server on the 3rd February 2026 seven at 7:20 PM AVIOD HIM!!