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Chipotle Sartell is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
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Order and Reservations
Order: Order online
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Chipotle Mexican Grill in Saint Cloud, MN
Nearby Stores · Chipotle Mexican Grill. 3959 2nd St S, Saint Cloud, MN, 56301. Open NowUntil 10:00 PM · Chipotle Mexican Grill. 1708 Crossing Loop, Saint Cloud, …
Chipotle Mexican Grill in Saint Cloud, MN
Chipotle Mexican Grill. 3959 2nd St S Saint Cloud, MN 56301. Near Hwy 15 & Hwy … 211 5th Ave S, Saint Cloud, MN, 56301. Open NowUntil 11:00 PM. Chipotle …
Chipotle Mexican Grill Locations in Saint Cloud
3959 2nd St S. Chipotle Sartell. Open – Closes at 10:00 PM. 1708 Crossing Loop. All Chipotle Locations/; Minnesota/; Saint Cloud. Contact Support · Careers …
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Reviews
Ryan Nothnagel
After reading the reviews, it’s hard to believe Chipotle management is paying attention. If they are, the feedback clearly isn’t leading to improvements because the same issues persist.
We placed an online order for 10:50 a.m. pickup while heading out of town and needed something quick. After waiting in the drive-thru line, an employee finally came to the window and told us the store had no power and couldn’t complete the order.
The power outage was obviously beyond their control. The disappointing part was the lack of communication and service recovery—no real apology, no explanation of the refund process, and no effort to make it right.
We tried canceling in the app—no option. The “Pepper” chat was useless and stopped responding. Calling the store meant navigating multiple prompts before reaching a customer service rep who wasn’t at the store and couldn’t resolve it quickly. After about 10 minutes, we finally secured a refund—but it shouldn’t have been that difficult.
If the app tracks order progress in real time, why not update it to show the order was canceled so customers don’t waste a trip? We placed the order nearly an hour in advance. And if a store can’t fulfill an order, refunds should be processed automatically without customers having to chase them down.
I miss the Chipotle of the late ’90s and early 2000s—when service was fast, reliable, and the food and portions were consistently great.
… moreWe placed an online order for 10:50 a.m. pickup while heading out of town and needed something quick. After waiting in the drive-thru line, an employee finally came to the window and told us the store had no power and couldn’t complete the order.
The power outage was obviously beyond their control. The disappointing part was the lack of communication and service recovery—no real apology, no explanation of the refund process, and no effort to make it right.
We tried canceling in the app—no option. The “Pepper” chat was useless and stopped responding. Calling the store meant navigating multiple prompts before reaching a customer service rep who wasn’t at the store and couldn’t resolve it quickly. After about 10 minutes, we finally secured a refund—but it shouldn’t have been that difficult.
If the app tracks order progress in real time, why not update it to show the order was canceled so customers don’t waste a trip? We placed the order nearly an hour in advance. And if a store can’t fulfill an order, refunds should be processed automatically without customers having to chase them down.
I miss the Chipotle of the late ’90s and early 2000s—when service was fast, reliable, and the food and portions were consistently great.
Greg Staffa
I have frequently visited this location but refused to return after two negative experiences with the same rude employee. As consumers, we are always observing. Whether you’re dining in a restaurant or pulling up to a drive-through, you often catch a glimpse of what’s happening behind the scenes. What sets good employees apart from bad is their awareness that they are being watched.
From years of managing restaurants and retail, I’ve always believed in focusing on the customer in front of you. If a customer is there and the phone rings, you ask if they will hold. On two occasions, I placed an order online for drive-through pickup. I arrived at my scheduled time and watched as an employee, a larger woman with ear gauges, finished an order. She printed a label and placed it next to several other orders. Despite being only three feet from me, separated by glass, she never acknowledged me. Instead, she started another order, finished it, printed a label, and set it on a shelf three feet from the drive-up window. She then started another order and another, never acknowledging my presence.
By this time, several cars had lined up. Note that this location doesn’t have the standard drive-through order window; this window is exclusively for people who have placed orders online. I was shocked as the woman kept making order after order while I sat there. Eventually, she opened the window, asked my name, and handed me a bag that had been sitting there the entire time.
A few weeks later, I returned, and the same thing happened. She filled order after order, all while ignoring me. Frustrated, I honked my horn to get her attention. She was very rude as I explained that I just wanted my food. Once again, it was one of the bags that had been sitting there.
I understand that orders need to be filled, and maybe they need to hire more people. However, it’s also a customer service issue when an employee is oblivious or doesn’t care about their surroundings, not even acknowledging a customer who has been waiting for several minutes. She also skimps on the meat. Its like playing Where’s Waldo only trying to find the meat.
… moreFrom years of managing restaurants and retail, I’ve always believed in focusing on the customer in front of you. If a customer is there and the phone rings, you ask if they will hold. On two occasions, I placed an order online for drive-through pickup. I arrived at my scheduled time and watched as an employee, a larger woman with ear gauges, finished an order. She printed a label and placed it next to several other orders. Despite being only three feet from me, separated by glass, she never acknowledged me. Instead, she started another order, finished it, printed a label, and set it on a shelf three feet from the drive-up window. She then started another order and another, never acknowledging my presence.
By this time, several cars had lined up. Note that this location doesn’t have the standard drive-through order window; this window is exclusively for people who have placed orders online. I was shocked as the woman kept making order after order while I sat there. Eventually, she opened the window, asked my name, and handed me a bag that had been sitting there the entire time.
A few weeks later, I returned, and the same thing happened. She filled order after order, all while ignoring me. Frustrated, I honked my horn to get her attention. She was very rude as I explained that I just wanted my food. Once again, it was one of the bags that had been sitting there.
I understand that orders need to be filled, and maybe they need to hire more people. However, it’s also a customer service issue when an employee is oblivious or doesn’t care about their surroundings, not even acknowledging a customer who has been waiting for several minutes. She also skimps on the meat. Its like playing Where’s Waldo only trying to find the meat.
Sarah Fjellestad
My burrito bowl looked like someone had already eaten half of it when I opened. It was missing items I requested. It had other items added that I did not order. I received my queso, but was missing my chips. If I could give zero stars, I would.
My order was placed through the app. I did not realize the issues with it until I was 20 minutes away from the location. I did reach out, the remedy for this issue was to give me a free soda. Not impressed! I will not be going back to this location.
… moreMy order was placed through the app. I did not realize the issues with it until I was 20 minutes away from the location. I did reach out, the remedy for this issue was to give me a free soda. Not impressed! I will not be going back to this location.
Aseela Nu’man
Very disappointed with my order. The portion size was extremely small and felt very stingy. I ordered double chicken, but it honestly looked like half a portion. The rice was not well cooked, and the food was overly salty. For the price, I expected much better quality and portion size. Unfortunately, not a good experience.
… moreS7Wa G
1:13 Friday very busy! 12 people in line, 20 min. wait . Very good food! Busy but nice smiles since they were working as fast as they could (not much talking) ! Outdoor seating was comfortable. Three groups seated on the patio. Guacamole was fresh Love the simple interior and clean wood decore! Earth friendly bowls!
… moreMary Harris
Meat was all in chunks…chips were hard
and soft. This location has really declined since they opened.Barbacoa bowl. chips and salsa.
… moreand soft. This location has really declined since they opened.Barbacoa bowl. chips and salsa.
Mike Leach
Staff seemed nice and friendly. Doors were locked 20 mins before closing time. Rice was under cooked and almost all the toppings were already put away, they were out of cheese too. Dining area was very messy, and almost all the fountain drinks were empty.
… moreEvelyn B
Brown rice was really under cooked and crunchy. Chips were soggy and really salty. I threw them out. The workers were really nice and you could tell they were trying hard to keep things moving smoothly.
… moreAndrew Wensman
Ordered online. I get the burrito bowl with almost extra everything. Their web sllsite has the option so I do it. In the other locations in central Minnesota, when I ask for extras they pack it heavy.
This chipotle or ordered the same old. On this specific order I ordered extra cheese. There is barely any cheese. Not to mention the rest of the portions are POOR. I’m not one to complain on Google but when you buy chips, a bowl and a drink and it’s $16, you’d expect a decent meal. What I got was a joke and I’ll never be back. This isn’t the first time. Get your s*** together.
… moreThis chipotle or ordered the same old. On this specific order I ordered extra cheese. There is barely any cheese. Not to mention the rest of the portions are POOR. I’m not one to complain on Google but when you buy chips, a bowl and a drink and it’s $16, you’d expect a decent meal. What I got was a joke and I’ll never be back. This isn’t the first time. Get your s*** together.
Jamie Stone
I’ll be driving across town to the other location in the future. This location is an absolute dumpster fire.
This is the second time I’ve had to sit in the pickup lane for over a half hour. Once you are in, you are stuck too so no option to leave. This time I received the incorrect order to boot and their site’s contact/help center doesn’t even work or let me submit.
… moreThis is the second time I’ve had to sit in the pickup lane for over a half hour. Once you are in, you are stuck too so no option to leave. This time I received the incorrect order to boot and their site’s contact/help center doesn’t even work or let me submit.