charleigh w
Yesterday I stopped by chipotle in between classes because I hadn’t eaten all day and came from getting my car worked on, craving a quesadilla to go because i was short on time before my 3 hour lab i was about to go back to. I went to order my quesadilla and forgot it’s online only. Even though it was my fault the guy who greeted me and made it was super awesome with a great personality and made my afternoon before I had to go back to a boring lab for the rest of the afternoon. He accommodated me by going ahead and making my food, and I just ordered what I want on my app, he even went ahead and got my coke zero for me while I waited! Then I went to buy a side of queso because I forgot mine when i ordered on the anpp and the sweet employee told me it was on them! All the employees were nice and we were all talking it up while the super cool guy made my food! This Chipotle rocks everyone and I try to make a way to go here over the Vienna location every time!
… morePatrick Mosser
Absolutely deplorable portions, this was our first time going to this location and it may genuinely be our last. I understand the staff is probably very new but as a former fast food employee, this is the very basics that they are failing at. Im not expecting the most glorious service but I am expecting the food that I paid for, to amount to what I got. Not a great showing of the product for a restaurant that has only been open for a month. Typically I rate Chipotle over Qdoba, but you’re better off going to Qdoba. Would rather go to Qdoba or Vienna for now.
Taste was also subpar for a Chipotle and they failed to include the queso on the bowl. By the way the only thing done to the food in this picture, is that it was shaken.
On the plus side it can only be uphill from here.
… moreRandy Cantley
Here’s my take.
I know it just opened, so I’m going easy. The burrito is much smaller than you typically make it at other sites. And charging me for 3 veggie burritos when I just asked for 3 small sides of rice was ridiculous. I like your cilantro lime rice. But $30 for a burrito and 3 sides?? Do better
… moreAaron Lewis
The place was clean, organized, and stocked. I greeted them with a smile and ask them if they’re having a good evening. Portions were just great. Be a good person, get good responses.
… moreNathan Williams
Portion sizes are never what they should be and you always leave feeling ripped off. And there’s no reason to eat at chipotle after they discontinued the honey chipotle chicken. Might as well just go to Qdoba and save money now. It’s the same thing. Better portions too… Charging extra just to add qeso is childish as well. Absolutely no one wants a bowl without it and other restaurants don’t charge for a necessity like that.
… moreCharleen Byrd
Food was good. Typical for Chipolte. Staff working today was average not very welcoming for a $50 order. Staff did not ket me know of upcharges on selections.
… moreDiana Savage
I dislike leaving bad reviews but what is the deal with “fast casual” places in marietta? This is the second place that has messed up my order in the area. I was tired and not feeling well so I placed an online order (not that I need to justify doing that- it’s 2025) and ordered extra sour cream on my burrito. I love the sour cream from Chipotle, the texture is just perfect. Instead I got *none* and as someone who’s worked in food service before, I’m not understanding how hard it is to just read the order. The chips were also stale, oversalted, and awful. Listen, as an elder millennial I can only defend the younger generation so much before you start making me look bad for doing so. You guys are embarrassing me. Please get it together and at least do the bare minimum. Use your big kid voices, read the orders… it isn’t that difficult. And nobody is paying you enough to rush. Take your time and get the orders right, please.
… moreDon T
So the food here is really good i have to say that. But they appear to be woefully understaffed bc often the person making your food then becomes the cashier. And more than once I’ve watched them go back to making the next person’s food wearing the same gloves they just handled money with. Disgusting. And then you get attitude if you ask them if they could change their gloves. And one other thing i want to mention is the other day i was paying with my card and the machine was processing slowly and as i went to pick up my food a girl actually pulled it away from me as if i was going to steal it. She snipped, Did you put your chip down facing you?? I said YES THAT’S EXACTLY HOW I PUT IT IN. And at that moment the machine finally processed my card and she let go of my tray. There are some extremely nice ppl working here but also some extremely rude ones. I think the management isn’t great right now.
UPDATE 5/19/25 It’s been a few weeks since i left my original review and i just wanted to say this store has markedly improved things. Staff has been super friendly and efficient and the portions seem to have increased. Also now appears to be managed very well. I visited the Parkersburg store over the weekend and i have to say the Marietta store has become my favorite. Their food quality and presentation are consistently very good. Definitely recommend eating at the Marietta location now.
… morejulie lucas
I have been looking forward to this Chipotle location opening. While in Marietta, last week (4/16) getting groceries, I decided to stop by and get a bowl. Hoping to leave a positive review after seeing the couple negative ones.
I ordered my bowl online, like I always do (in Zanesville), went to pick it up and the lady at the window was very nice. She said they were super busy and she’s making my bowl ‘now’. Then she told me they were out of cheese?!!!!!! I picked my bowl up at 11:10am, how in the world were they out of cheese?…. I politely told her it was fine, but if possible I would like extra rice because I get a veggie bowl. She said no problem, made my bowl, gave me my order, and off I went. Before I got out of their parking lot, I tore into my bowl, stirred it up and got ready to eat on my way home. However, I had to turn around because my bowl was loaded with corn and I do not like corn mixed with anything!!
So I circled back around and went through the drive thru and told them I didn’t order corn and it’s filled with corn. She confirmed what I ordered and sure enough, I didn’t have corn on my order. The other girl kindly remade it and apologized and off once again loaded me up with rice and off I went. The two girls at the window were very friendly. The first girl, you could tell was very overwhelmed. I do get it’s a new location so things are bound to be hectic as most employees are still learning. The problem I have is with the restaurant as a whole. HOW IN THE WORLD DO YOU RUN OUT OF CHEESE 30 MINUTES AFTER OPENING?
I will definitely go back the next time I’m in Marietta and hopefully I will be able to leave a 5⭐️, but today, it’s only a 3⭐️ since they didn’t have cheese.
5 ⭐️ for the friendly two girls working at the window.
… moreCassady Ritchey
Only really came to this location over Parkersburg because the manager, Caleb was so wonderful, thoughtful, and good to the guest and his staff. Likely won’t be back!
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