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Chipotle Sharonville – R is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 12154 Lebanon Rd, Sharonville, OH 45241
Phone: (283) 209-1993
Order and Reservations
Order: Order online
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Chipotle Mexican Grill in Sharonville, OH
Chipotle Mexican Grill. 12154 Lebanon Rd Sharonville, OH 45241. Near Lebanon Rd & Fields Ertel. place icon. Get Directions · (283) 209-1993 · Order Online.
Chipotle Mexican Grill Locations in Sharonville | Burritos, Fast …
Open – Closes at 11:00 PM. 12154 Lebanon Rd. All Chipotle Locations/; Ohio/; Sharonville. Contact Support · Careers · Chipotle Goods · Gift Cards …
Chipotle Mexican Grill in Sharonville, OH – Chipotle Locations
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Reviews
Ahmad
The team here made the whole visit feel effortless. Every staff member I interacted with was warm, patient, and genuinely attentive, even during the busy rush. They walked me through the options, made sure everything was prepared exactly the way I wanted, and kept the line moving without making anyone feel rushed.
My bowl was packed with fresh ingredients — the rice was fluffy, the chicken was perfectly seasoned, and the toppings tasted crisp and well-prepped. You could tell everything had just been made. The portions were generous, and every bite had that perfect balance of flavor that Chipotle is known for when they’re at their best.
The restaurant itself was clean, organized, and well-stocked, which added to how smooth the experience felt. This was easily the best meal I’ve had at any Chipotle location, and the service pushed it over the top. I’ll definitely be returning.
… moreMy bowl was packed with fresh ingredients — the rice was fluffy, the chicken was perfectly seasoned, and the toppings tasted crisp and well-prepped. You could tell everything had just been made. The portions were generous, and every bite had that perfect balance of flavor that Chipotle is known for when they’re at their best.
The restaurant itself was clean, organized, and well-stocked, which added to how smooth the experience felt. This was easily the best meal I’ve had at any Chipotle location, and the service pushed it over the top. I’ll definitely be returning.
Ayaa M
You’re joking right? This is genuinely the skinniest bowl I’ve ever seen in my life. 5 shreds of chicken, no faijitas (which I ordered) , rice is hard would not ever come back to this location or recommend to anyone I’m actually tight
… morePamela Elliott
If I could rate this lower, I would.
We went a couple of weeks ago, and normally we love Chipotle—but this visit was probably our last, especially at this location.
The young man making our to-go bowls literally scraped the bottom of the brown rice container and served my daughter hard, burnt rice, even though fresh rice was being made right behind him by another employee. My daughter barely had any rice in her bowl. When I asked for a side of rice because what was in her bowl was unacceptable, I was told I’d have to pay extra.
The portion sizes were ridiculous for the price of a bowl. It’s really disappointing because the staff at the former Chipotle location were friendly and generous—actually giving more than one scoop of rice. None of that seems to exist at the new location.
We haven’t been back since, which is sad because Chipotle used to be a family favorite for a quick meal. Unfortunately, both the food quality and customer service have seriously declined since COVID.
… moreWe went a couple of weeks ago, and normally we love Chipotle—but this visit was probably our last, especially at this location.
The young man making our to-go bowls literally scraped the bottom of the brown rice container and served my daughter hard, burnt rice, even though fresh rice was being made right behind him by another employee. My daughter barely had any rice in her bowl. When I asked for a side of rice because what was in her bowl was unacceptable, I was told I’d have to pay extra.
The portion sizes were ridiculous for the price of a bowl. It’s really disappointing because the staff at the former Chipotle location were friendly and generous—actually giving more than one scoop of rice. None of that seems to exist at the new location.
We haven’t been back since, which is sad because Chipotle used to be a family favorite for a quick meal. Unfortunately, both the food quality and customer service have seriously declined since COVID.
Tyler Loomis
Of new location they got. I didn’t pay attention to Google maps and went to the old location and it was being renamed to a different taco place restaurant. That was my own mistake. After I went to the right location I realized they have a drive-thru as well so I’m definitely going to have to try that out next time. But I place my order online through the app. I was a bit late picking it up but it was there waiting on me still hot.
… moresavon hdtv
Came in on 2/16 at 6:20. Already a list of what they don’t have. The young lady at the register heard me ask for some more guacamole that I was paying for. It was obvious things are running low and the scoop was smaller than normal. Again I’m paying for my full Scoop. Mind you the young man was left out to dry. She was intentionally trying to annoy him by barking orders as he fixed everybody’s food and she refused to help him. Made sure as I was standing there to tell him. Next time let them know it’s extra anytime they request more. Excuse me ma’am first of all that’s something you could have discussed not in front of the customer. Next thing let me remind you, you don’t have half the ingredients that I want on my bowl. But she was nice enough to tell me don’t worry about it this time. I can tell she was getting on his nerves. She had a little superiority complex going on. Every time I come in there they refuse to refresh ingredients. Why is it so raggedy and you just open?
… moreLexi Faletti
I was hoping to see some familiar faces behind the counter here considering the other location was just down the street. This was not the case, which is sad, but I still wanted to give this place a shot. Everyone in here needs to be re-trained asap. The guy who filled up my bowl gave me the most scant servings of what was on the line. I’m talking maybe MAYBE 1/4 cup rice, beans, and meat. The guacamole? 1 tablespoon until I asked for more and then was given another tablespoon. The rice was clumpy – overcooked to mush, the beans were so dry, and the guac was already turning brown straight from the walk in when they brought a fresh batch out. The girls behind the counter don’t know heads from tails as far as discerning what meat is in the bowl. The people on the line keep asking people behind them in the kitchen where things are constantly and the kitchen staff doesn’t seem like they want to just step up and grab something for them real quick. The checkout person was sweet but obviously overwhelmed and almost charged me for double meat when I didn’t get double meat. They asked for help and it was corrected. Everyone needs help there and that’s okay. Never been to a location with so much staff and yet so disorganized and inefficient. Definitely don’t recommend going here until they figure themselves out respectively.
… moreJosh Brewer
I am not sure why this place has bad reviews because I drive out of my way to go to this specific location. More times than not, everything is stocked and fresh. Only times is if I am coming in pretty late and they’re out of 1 thing and I kind of expect more to be out to be honest. Friendly people everytime as well. Definitely one of the better Chipotle’s in the area
… moreGhengis Rasputin
Updated Review: 3 stars
I gave this Chipotle a second try and it was much better but still needs some improvement. I went around 1pm on a Friday.
The rice wasn’t undercooked today and the portion sizes were normal. These were probably the most common issues from all reviews. All of the food items were available during the lunch rush.
The service was faster for me today.
What needs improvement is the cleanliness of all surfaces. There’s a lot of food crumbs everywhere that need to be wiped down more often. This is a common problem in other reviews.
The staff was checking the temps of the food items when I went though, which is a good thing.
The ceiling is still weird and makes the building seem unfinished.
The experience of each visit here will probably vary day to day. And maybe management is reading the reviews and trying to improve but who knows.
Original Review: 2 Stars:
The issues with this new location seem to be from management and staff still figuring things out. The staff at the previous Sharonville location right next to where the new one was built worked very well together but I didn’t see any of them when I went.
My biggest issues with the food were the rice was undercooked and crunchy. The portions were also very small. I went at 9pm on a Saturday and a few food items being low or out of stock after the dinner rush is to be expected, but more items were out of stock than normal when the restaurant is still open for 2 more hours.
When I ordered it wasn’t busy but service took longer than normal. This caused a line to back up.
Something weird about the building is the ceiling in the dining room is just exposed plywood and it seems like it opened before construction fully finished.
Overall I hope these issues can be corrected and I’m going to wait a few months to return to this one in hopes that everything gets worked out.
… moreI gave this Chipotle a second try and it was much better but still needs some improvement. I went around 1pm on a Friday.
The rice wasn’t undercooked today and the portion sizes were normal. These were probably the most common issues from all reviews. All of the food items were available during the lunch rush.
The service was faster for me today.
What needs improvement is the cleanliness of all surfaces. There’s a lot of food crumbs everywhere that need to be wiped down more often. This is a common problem in other reviews.
The staff was checking the temps of the food items when I went though, which is a good thing.
The ceiling is still weird and makes the building seem unfinished.
The experience of each visit here will probably vary day to day. And maybe management is reading the reviews and trying to improve but who knows.
Original Review: 2 Stars:
The issues with this new location seem to be from management and staff still figuring things out. The staff at the previous Sharonville location right next to where the new one was built worked very well together but I didn’t see any of them when I went.
My biggest issues with the food were the rice was undercooked and crunchy. The portions were also very small. I went at 9pm on a Saturday and a few food items being low or out of stock after the dinner rush is to be expected, but more items were out of stock than normal when the restaurant is still open for 2 more hours.
When I ordered it wasn’t busy but service took longer than normal. This caused a line to back up.
Something weird about the building is the ceiling in the dining room is just exposed plywood and it seems like it opened before construction fully finished.
Overall I hope these issues can be corrected and I’m going to wait a few months to return to this one in hopes that everything gets worked out.
Derc2u
I’m hoping we caught them on an “Off Day”….and they are usually more prepared and on top of things. We stopped in wanting to try the highly advertised Carne Asada. They were out. Would be a few minutes. We waited…after cleaning off s table at which to wait at. 15 mins later, still no Carne Asada. Ok, plan B…Steak for me and Chicken for my friend. No black beans. Crusty Pintos. Dried out brown rice. Queso had a film, which perplexed me because I heard 2 ahead of me order Queso. The steak was more gristle than meat. The chicken was shredded within an ounce of existence. Altogether none of it looked appealing, but my friend wanted Chipotle.
Now to the cashier, seemed very nice but also very preoccupied. We politely declined the chips twice. Asked for drinks, twice. And then after paying $33 for 2 burritos and 2 drinks, we had to ask again…for cups…for the drinks.
On to the drink station around the corner. No tea of any kind. The fruit drinks were in dispensers that had gnats buzzing around them and they looked as if they MAY have been cleaned sometime during 2025. There was 1 spoon. A few forks. But there were enough knives to pave I75 all the way back to Louisville. The garbage cans were overflowing.
Before leaving we topped off our drinks. As we turned around, the friendly cashier was taking care of the garbage. She was shoving it back down into the cans with her bare hands. The same hands that had recently handled our food and 2, yes 2 drink cups.
Happy New Year Kids!
… moreNow to the cashier, seemed very nice but also very preoccupied. We politely declined the chips twice. Asked for drinks, twice. And then after paying $33 for 2 burritos and 2 drinks, we had to ask again…for cups…for the drinks.
On to the drink station around the corner. No tea of any kind. The fruit drinks were in dispensers that had gnats buzzing around them and they looked as if they MAY have been cleaned sometime during 2025. There was 1 spoon. A few forks. But there were enough knives to pave I75 all the way back to Louisville. The garbage cans were overflowing.
Before leaving we topped off our drinks. As we turned around, the friendly cashier was taking care of the garbage. She was shoving it back down into the cans with her bare hands. The same hands that had recently handled our food and 2, yes 2 drink cups.
Happy New Year Kids!
Bv Bv
121 54 Lebanon Rd Sharonville.
I was very frustrated to see the small amount of chicken they served me, and on top of that, they wouldn’t let me redeem my coupon for free guacamole with my burrito bowl dinner. The cashier was very stubborn about scanning the tortillas even though I told her I didn’t want them; I wanted the guacamole with my dinner. In the end, she hid my dinner and refused to sell it to me because, she said, it was her right as an employee. She didn’t call the manager to resolve this conflict by voiding the transaction and starting over, which would have been the logical way to solve a problem like that. ☹️
… moreI was very frustrated to see the small amount of chicken they served me, and on top of that, they wouldn’t let me redeem my coupon for free guacamole with my burrito bowl dinner. The cashier was very stubborn about scanning the tortillas even though I told her I didn’t want them; I wanted the guacamole with my dinner. In the end, she hid my dinner and refused to sell it to me because, she said, it was her right as an employee. She didn’t call the manager to resolve this conflict by voiding the transaction and starting over, which would have been the logical way to solve a problem like that. ☹️