DJ Ehling
Picked up dinner for 2. Chose a steak & chicken bowls. Love choices you can add to the bowl. Since we did carry out, we asked for cold items to be packaged separately. This was in case we needed to reheat the bowls when we were ready to eat. Added a chips & queso to our order. The queso is delicious. All of the food was flavorful and prepared well.
… moreD. Davis
Good Afternoon,
I picked up the Manager’s card while we visiting your South Lebanon location on Sunday evening. Generally, my family and I like Chipotle. However, the visit we had on Sunday evening at this location was, to say the least, surprising and disappointing. The facility was filthy, and the staff did not do anything, while we were there, to clean it up. Most ALL of the tables were dirty from previous guest. We cleaned the top of one to sit down but had to kick trash on the floor out of our way before sitting.
The trash cans were overflowing, and food, plates and utensils were lying on top. The drink station was equally as dirty, with straws/papers, cup tops, and napkins thrown, due to trash cans being full.
We have never had a worse experience at a Chipotle. What was most interesting was that the place was NOT busy and the staffing seemed good.
I doubt we will ever go back to this location.
I hope you will take this feedback as constructive, as there is no exaggeration, the restaurant was a mess. I tried contacting the General Manager, Sherry, but no luck.
… moreAlex
Gave it 3 stars only because all the tables were dirty and the trash cans were full, while the store was pretty empty and the employee were just on their phones. Food wise, this Chipotle was not stingy on the portions. Its rare to find one like this when it comes to portions, and the food was fresh not dry and old. Just need to keep the store clean and they’ll be good, no one wants to eat in filth.
… moreJohn Wipprecht
I had a hard time with how to rate my review. The staff are amazing. The restaurant is very clean for the most part. Trash gets overloaded from time to time but I come there for the food, which is 9.5/10. They are always stocked with ingredients and seem to always have a head start on items that are getting low. Most chipotle that I visit are almost always out of something that I want. This location has a huge disappointment for me and that is the female manager. Literally every single time I’m in there she is yelling at a team member in front of the guests. I get wanting to run a tight restaurant however there is a time and a place for correcting a staff behavior and that is never right to do in front of guests. Like I said this is not a one off occurrence this is more times that I can remember. She needs re evaluated immediately. Great location though. Manager gets zero stars from me
… moreMelissa “Missy”
Great food, great service, clean dinning room as always. Icing in the cake, a new manager named Sarah was awesome too! Nice to see an employee always with a smiling face and such a pleasant attitude! Makes coming to this location, even if its a little out of the way, worth the extra drive!
… moreBeth B
I suspect the manager short-staffs the restaurant, certainly the opening and closing cleaning shifts. The floor in the women’s restroom was sticky all over, and I can’t imagine it could get that sticky with you-know-what after only one lunch rush. Really an unappetizing immediate first impression on entering the restaurant. If you want to sell customers on food, it’s a bad idea to viscerally gross them out before they even order. I visited on a Friday at about 1:30 pm. The restaurant was empty of customers, and I could tell the staff were rushing to catch up with food prep behind the scenes and hadn’t had time yet to clean the food off of the floor, drink stand, etc, and they would have benefited from one more worker on staff. They needed a dedicated cashier+cleaner on this time slot, it seems they had to interrupt someone’s task in the back before they were able to spare someone to check out. There were enough signs of dust around that it seems management hasn’t scheduled a good top-to-bottom deep clean in a while, and management is really doing themselves a disservice in the impression it leaves on customers.
Positives! The food was hot and the greens and tomatoes were very fresh and flavorful. I was given excellent portions. The chicken didn’t taste as flavorful and well-seasoned as in the past, and I imagine that’s down to the recipe standards enforced at the location, and the quality of training over the years.
The food was fresh, hot, yet fell a bit short in how the meat was seasoned. The bathroom was gross. Seemingly short-staffed, and apparently lacked enough teammates to clean and stock after what I’m assuming must have been a lunch rush that showered the dining room in food.
… moreJoni Puckett
The steak burrito was less than par. It’s very disappointing that the steak was full of gristle and cold. It’s a shame that Chipotle service and food is clearly not as good as it used to be. It’s a disappointment that a company was so much potential is willing to lower their standards of service and quality of food.
… moreMakayla
I have had a few bad experiences here but came back tonight and I believe the manager name was Sarah, but she was wonderful. My bowl was made perfect and she was very kind and patient with me even though we were having issues with the app. if she’s working I’ll definitely be back!!
… moredavid hernandez
I normally do not complain about restaurants but this chipotle just crossed the line. My wife food looks like is been drown in beans juices. It had so much liquid that went through the bag and stained my sofa. You can see the pictures. My food looked like they prepared a cake and not a food bowl like I asked. It had so much sour cream that it nulls any other flavor of the ingredients. I would not come back definitely
… moreAnna Howard
I usually get the bowl when I eat at Chipotle. I was not disappointed. We were on the road for a long time and very hungry. I’m glad we stopped. Thank you.
… more