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Chipotle Sandusky Milan Road is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
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Chipotle Mexican Grill in Sandusky, OH
Nearby Stores · Chipotle Mexican Grill. 346 Milan Ave, Norwalk, OH, 44857. Open NowUntil 11:00 PM · Chipotle Mexican Grill. 851 Sean Dr, Fremont, OH, 43420.
Chipotle Mexican Grill in Sandusky, OH
4318 Milan Rd Sandusky, OH 44870. place icon. Get Directions · (419) 621-1831 · Order Online. Store Hours. We’re Open NowCloses at 11:00 PM.
Chipotle Mexican Grill Locations in Sandusky | Burritos, Fast Casual …
Browse all Chipotle Mexican Grill restaurants in the United States to enjoy … Chipotle Sandusky Milan Road. 4318 Milan Rd. All Chipotle Locations/; Ohio …
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Reviews
MOHAMED ABDI
I’m incredibly disappointed with my recent visit to Chipotle Mexican Grill. The experience was frustrating from start to finish. We were treated with complete disrespect by the host, Helen, who was rude, unprofessional, and acted like serving us was an inconvenience.
When we tried to buy white rice, she refused to sell it to us without giving any reason — something I’ve never experienced at any Chipotle. On top of that, the portion sizes were ridiculously small. The scoop of food we received looked like a child’s portion, thrown together carelessly. It felt like we were being shortchanged on purpose.
The food quality wasn’t any better — cold chicken, hard rice, and missing toppings, all served in a dirty environment. The tables and drink station were messy and clearly not being maintained.
Our order number was #542, and this visit left a terrible impression. For the money we spent, we expected better treatment and food that at least met basic standards. Chipotle needs to seriously reevaluate how this location is run, especially the behavior of their staff. I will not be returning and would strongly advise others to avoid this location until changes are made.
… moreWhen we tried to buy white rice, she refused to sell it to us without giving any reason — something I’ve never experienced at any Chipotle. On top of that, the portion sizes were ridiculously small. The scoop of food we received looked like a child’s portion, thrown together carelessly. It felt like we were being shortchanged on purpose.
The food quality wasn’t any better — cold chicken, hard rice, and missing toppings, all served in a dirty environment. The tables and drink station were messy and clearly not being maintained.
Our order number was #542, and this visit left a terrible impression. For the money we spent, we expected better treatment and food that at least met basic standards. Chipotle needs to seriously reevaluate how this location is run, especially the behavior of their staff. I will not be returning and would strongly advise others to avoid this location until changes are made.
Hafso Xarago
This was hands down the worst experience I’ve ever had at any Chipotle — or any restaurant, for that matter. The service was beyond unacceptable. The host, Helen, was incredibly rude, dismissive, and outright disrespectful. She made us feel unwelcome from the moment we walked in, as if our presence was a problem.
The most shocking part? We asked for white rice — something basic — and she flat-out refused to sell it to us. No explanation, no apology, nothing. Just a cold “no” and a nasty attitude to go with it. I’ve never in my life had an employee deny a paying customer something on the menu for no reason.
And it only got worse from there. The portions were a complete joke — a tiny scoop of food that looked like leftovers scraped from the bottom of the pan. Nothing was fresh, the chicken was cold and dry, and the rice they did give us was hard and barely edible. Half the ingredients were missing or unavailable.
The restaurant itself was filthy — dirty tables, overflowing trash, and a disgusting drink station. It felt like nobody working there cared at all.
Our order number was #542, and honestly, it was a complete waste of time and money. I’ve never felt so disrespected as a customer. Chipotle should be ashamed to have this kind of service happening under their name. If management doesn’t step in and fix this location — especially the behavior of employees like Helen — they’ll lose a lot more customers.
… moreThe most shocking part? We asked for white rice — something basic — and she flat-out refused to sell it to us. No explanation, no apology, nothing. Just a cold “no” and a nasty attitude to go with it. I’ve never in my life had an employee deny a paying customer something on the menu for no reason.
And it only got worse from there. The portions were a complete joke — a tiny scoop of food that looked like leftovers scraped from the bottom of the pan. Nothing was fresh, the chicken was cold and dry, and the rice they did give us was hard and barely edible. Half the ingredients were missing or unavailable.
The restaurant itself was filthy — dirty tables, overflowing trash, and a disgusting drink station. It felt like nobody working there cared at all.
Our order number was #542, and honestly, it was a complete waste of time and money. I’ve never felt so disrespected as a customer. Chipotle should be ashamed to have this kind of service happening under their name. If management doesn’t step in and fix this location — especially the behavior of employees like Helen — they’ll lose a lot more customers.
Adam K
I’d give this place zero stars if I could. Probably the worst Chipotle I’ve ever been. The food often has some kind of issue or they are out of an item. Understandable…. The part that I don’t have any tolerance for is the terrible attitude of the staff. If I was the owner of this franchise location I’d be ashamed. Today is the last time my family will be spending money at this location. To any local who reads this, spend the extra 15 minutes and drive to the Norwalk location. Sandusky should take notes.
… moreErick M
I love chipotle, but this was the worst meal I ever received. The chicken tasted funky, and the “carne asada” was tough and chewy. I never understood how people didn’t like chipotle, but if this were the location I tried for my first time, I’d feel the same way. Thankfully I’m not a local. The staff were nice, and the portion was fair, but I still threw it away.
… moreJoseph DeMarco
We would like to take this opportunity to THANK the store Manager, sorry I don’t remember his name, along with his staff for a fantastic event. This was the first time we used Chipotle for catering. You made it very easy, our high school teens at St. Peter’s Curch fully enjoyed the food. We will certainly be using Chipotle Sandusky for future events! Thank you very much.
We would highly recommend .
Joe D.
… moreWe would highly recommend .
Joe D.
Mckenzie Davis
I can go to any other chipotle like Norwalk, fremont, avon, amherst, literally any other one and they’ll have everything in stock, they’re nice and not disrespectful and they’re clean. I simply ask for vinaigrette and EVERY SINGLE TIME they’re out. But again I can go to any other chipotle and they always have it. The employees are just too lazy to make anything for you if it’s an inconvenience. Only chipotle i’ve been to that has been out of steak, sauces, and other things. It’s ridiculous.
… moreAnnie Brandon
My family loves Chipotle and this was the worst Chipotle we’ve ever been to. Understaffed/too slow, longest we’ve ever waited at a Chipotle. The first two people who helped us were at least nice, but I asked the cashier to add the chimmichurri sauce and she acted like I’d asked her to cook 10 meals from scratch herself in the next 30 seconds. The attitude was appalling, and I don’t think I was demanding or rude when I asked. This Chipotle is an embarrassment to Chipotles.
… moreJessica Lutz
My husband dropped me off at the entrance then parked the car. I walked in to order and the lady with the dark short hair and glasses with a hat that said certified trainer told me I cant park my car there. My husband did not park the car there. He had pulled into a spot at that point and was just dropping me off at the door because I am pregnant and not feeling great today. I let them know that he was just dropping me off at the door and she kept snapping back at me letting me know that that was their fire lane even though it is not.. It was where the handicapped ramp was at the entrance of the location. She was extremely rude, and it was very upsetting to me to be treated that way.
… moreKatelynn S.
whoever is managing this chipotle is doing a great job. this is the cleanest chipotle I’ve been in in years. the back of the kitchen was actually not covered in food and wrappers and looked like everything was wiped down and organized. it was like how chipotle used to be pre pandemic.
… moreLarry Collins
I was about to fill my cup with ice when a woman employee in the front of the store told me “he just filled it up with ice and none is coming out”
So I asked the cashier if I could have some ice from the ice machine in clear view that obviously provided the ice to be dumped into the front soda machine.
He went in the back and didn’t open or look at the ice machine but went out of view and came back and said it’s broken today. Which is obviously a lie. I hate getting lied to because I take it as an insult to my intelligence. I will never go here again. Also they suck at rolling burritos
… moreSo I asked the cashier if I could have some ice from the ice machine in clear view that obviously provided the ice to be dumped into the front soda machine.
He went in the back and didn’t open or look at the ice machine but went out of view and came back and said it’s broken today. Which is obviously a lie. I hate getting lied to because I take it as an insult to my intelligence. I will never go here again. Also they suck at rolling burritos