Chipotle Mexican Grill

  3.9 – 1,120 reviews  $ • Mexican restaurant

Fast-food chain offering Mexican fare, including design-your-own burritos, tacos & bowls.

Service Options:  Dine-in · Takeout · Delivery

Health and Safety:  Staff required to disinfect surfaces between visits · 


Hours might differ

Address and Contact Information

Address: 901 N Leavitt Rd, Amherst, OH 44001

Phone: (440) 989-4100



Menu Link:

Menu not currently available

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Reviews & Complaints

This Chipotle is always hit or miss on the quality of their food. Sometimes it’s really good but lately more bad. Our online orders have been wrong more than they have been right. Always missing something! Now they don’t have lids and use aluminum foil to cover the bowls. I never get a notification when I order from the app when my order is ready from this location.
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Eryn Blevins
me and my boyfriend just got food there. they are out of chips for walk in customers. the manager told them they could only sell chips to people who ordered online. we both asked for double meat and barely got any. i asked for double rice and it was so hard the guy putting it in my bowl had to take the spoon and crush it down. the drink station is absolutely gross. garbage everywhere. i understand they were busy but someone should at least take 2 seconds to clean it up a little bit. there was no napkins. all the lids were gone for drinks. we’re usually very satisfied when we go there but this time was absolutely gross. there’s so much fat in our meat we had to throw our food away. on top of all of that the tables in there looked like they haven’t been wiped down for days.
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Ryan Downie
This chipotle is the best one I’ve ever been at. Tonight, 8/3/21, the line was at the door and curving around the restaurant, busy as all hell. The team was absolutely killing it, everyone hustling and getting the job done.I specifically noticed the smaller African American girl working the line making customers orders (didnt catch her name). She was damn good. Flipped the line in between orders in under a minute, keeping it clean and quick. Banged out customers orders like it was nothing.And through all of this, it was the best tasting chipotle I’ve had in a long time.Good job team
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Tim Harden
Picked up an online order for four during peak hours and all four were completely wrong so we had to find a last minute alternative. Credit was applied to the account but you can’t refund the wasted time spent waiting for the order and the disappointment with the results.Pretty sure they were just understaffed though so may improve if/when higher ups get their s**t together.
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Jess Morgan
It was another late night on the job and I arrived at 9:50pm. They close at 10pm. I know, real nice of me right? Well, I wish I could have been there earlier way more than anyone there could have believe me. I figured I would get at the minimum a few looks, yet it was as if it were the middle of the shift for everyone, with a bit more cleaning activity in the background. They were really understandable and had I not brought it up I don’t believe anything at all would have been said. Nice to see a group of young adults that understand that they get paid to work while on the clock and really seem to enjoy their jobs.
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Food was cold for the online order which I had to wait for anyway, they didnt give me my queso that I paid for and I had to ask for a cup and get it myself. The woman helping me did not have very good customer service skills either!! I get a half hour for lunch and barely made it back in time to clock back in. I wont be doing at Amherst, Ohio Chipotle anymore!
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Nickales Roman
Where to start I ordered online for 700 pm pick up. I did not receive the meal till 745 pm. I had to stand in line at the store for 45 minutes for pick up. This place has no organizational skills for handling big crowds of people. We also have employees telling everyone to be quiet in the facility so they can work. It would of been quicker for me to drive to Cleveland order at the chipotle and I still could of made it home before they finished my meal at 745. Update your site you cannot promise meal times and not fulfill them.
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L Denise Scott McCoy
Loved not having to wait in a long line. Food was fresh. Staff’s customer service skills were okay
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Joseph Browning
As always, the brown rice and steak bowl was delicious and filling. Fresh ingredients and prompt service.
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I have been to this location a couple times and have seen how stingy this location is with things such as rice, protein chips guac and queso. Not sure if they are honestly low on product or like charging customer for double portions when they ask for a reasonable serving. I went to this location this evening for with my wife and we asked for burrito bowels and the line worker did half a scoop of rice which they proceeded to spread out in the bowel. You could still see the bottom of the bowel…I asked for a bit more which they obliged, and they told me it would be extra, they charged me for double portion on the rice and protein, which they purposefully short red me and I assume the rest of their customers. I asked for chips and queso and was told they were out of chips unless I did an order online, um…what??? Are you guys short on inventory and rationing out what you have or are your shorting your customers product but charging full price if not more and calling it double portion?
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