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Chipotle Memphis Midtown is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
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Reviews
Dey G
The staff, specifically management is VERY RUDE!! They were out of brown and white rice, black beans, and regular steak when we arrived to order. So we waited on the new batches. There were dishes strewn about in the kitchen/prep area. We wanted regular steak on two of three of our orders but it wasn’t available. The guy fixing our food offered my son carne asada due to the wait of the regular steak being cooked. I explained to the manager that we shouldn’t be charged more due to the unavailability of what we wanted. She was very rude about that and we were still charged. The guy preparing our food was not wearing gloves. The manager asked him to put gloves on, he did, but took them right back off when she turned away and finished fixing our order. Then when we returned to housing my son was eating and found a piece of plastic in his food (pictured below). I’ve read through the comments and it’s evident that there is a consistent problem at this location. We are here for a short time receiving treatment at St. Jude and this is our second time visiting this location. There was an issue with a rude manager that time too but I was willing to try it again. After this visit we will not be back! The owners must not care much about the consumers who spend their money here. The lack of customer service at this location is astonishing! Consider this a fair warning if you plan to visit this location. Better yet, Don’t do it! Save yourself the headache.
… moreJaleya Mosley
Shoutout to the lady working mobile orders! Customer service is so important! I ordered through the app and my quesadilla was not made well BUT when I returned to get it corrected the nice lady working the to go station remade it with no trouble or attitude and I really appreciate it. The first one was falling apart and not crispy, but this one is perfect!
… moreJoseph Heinen
Worst Chipotle I’ve ever been to. Rice was very crunch, jalapenos weren’t chopped, romaine pieces were the size of a hot dog, and boxes all over the store. Food prep area was super messy. Won’t be back
… moreJessica T
PSA!!!! Eat at another chipotle if you want to enjoy your meal in peace !! The tall brown skin short haired female manger needs to be FIRED expeditiously l. She is extremely nasty and rude to paying customers and her team is noticeably intimidated by her attitude and lack of people skills. Tonight for the second time in September I have walked in and has been told that they are only taking online orders while I am
Watching a person be serviced. If this is so why is there not a sign placed up with this disclaimer and the doors locked. There were three employees including the rude manager. The line prep associate was willing to serve me considering that I was standing in this establishment with my funds in hand ready to pay. He was irritated that he had to turn people away per management request. When he explained to me that they were only servicing online orders I immediately asked for the manager and she came around snapping and rolling her neck as if she was talking to one of her friends. Even after explaining that I have been turned away once before at this location earlier in the month, she became argumentative saying she is only talking online orders because her manger told her that was to be done due to the location being short staffed. And as an exception she will make my bowl. After all that I left and went to the Summer location. She made my experience so negative that I wasn’t even hungry anymore, so I am sitting here with a huge bowl half eaten, typing a review using energy that could have been used to enjoy my bowl. Also there were people in the lobby who were a witness to this situation. The poor customer service and lack of people skills from management will run this location in the ground. At 9:40pm there is no reason why you should be turning people around who are walking in your facility to spend money for food that chipotle services until 11pm. It’s unprofessional and a disgrace to have people like this as the face of the company! Find NEW AND IMPROVED MANAGEMENT TODAY!!! People like that lady makes you dislike the BRAND AS A WHOLE!! And I’m sending this same review to corporate!
Imagine the money being lost after turning numbers of customers away who coming to spend at least 15 plus dollars. Get her out of there !!
… moreWatching a person be serviced. If this is so why is there not a sign placed up with this disclaimer and the doors locked. There were three employees including the rude manager. The line prep associate was willing to serve me considering that I was standing in this establishment with my funds in hand ready to pay. He was irritated that he had to turn people away per management request. When he explained to me that they were only servicing online orders I immediately asked for the manager and she came around snapping and rolling her neck as if she was talking to one of her friends. Even after explaining that I have been turned away once before at this location earlier in the month, she became argumentative saying she is only talking online orders because her manger told her that was to be done due to the location being short staffed. And as an exception she will make my bowl. After all that I left and went to the Summer location. She made my experience so negative that I wasn’t even hungry anymore, so I am sitting here with a huge bowl half eaten, typing a review using energy that could have been used to enjoy my bowl. Also there were people in the lobby who were a witness to this situation. The poor customer service and lack of people skills from management will run this location in the ground. At 9:40pm there is no reason why you should be turning people around who are walking in your facility to spend money for food that chipotle services until 11pm. It’s unprofessional and a disgrace to have people like this as the face of the company! Find NEW AND IMPROVED MANAGEMENT TODAY!!! People like that lady makes you dislike the BRAND AS A WHOLE!! And I’m sending this same review to corporate!
Imagine the money being lost after turning numbers of customers away who coming to spend at least 15 plus dollars. Get her out of there !!
Vladimir
Not a very large parking lot, there is a drive-thru, not many seats, narrow entrances, located in the center, which is very convenient. The portion was large. The products seem fresh, the salad turned a little yellow, but not critical, also, the guacamole darkened.
… morecandis crawford
So every time I go to this place!! they out of brown rice, black beans, veggies and even some protein meat it never fails… I have went at all different times of evening and late evening… then they only give certain customers half a spoon of meat and others servers give two scoops of meat….and I know because I’m right there when they say what they ordering…I only pay attention because I’m always getting half of portion out of my protein and it’s an issue…I’m spending money like everyone else… then hardly get the portion that comes with it…I ask the young man that gave me not even what I’m supposed to get why the other server given them two scoops…he said he don’t know then he ask her she said she always do two this is on more than numbers of times..I always ask why do some people get two spoons and I hardly get the whole spoon they never know why… So the customers all need to be treated equally when serving food… and I like chipotle but the food servers are not doing a good job!!!that’s goes for even setting food up they waste it on counter top put it back in the food containers…. That’s not good at all…I’ll skip that food item cross contamination nope I’m good on that!!! The cooks can never keep up whether it’s day time rush or just a normal line always out of something… I should have been wrote this review numbers of times but today is the day… Please correct these issues!!!!
… moreBrandon Hubbard
Really disappointing experience this afternoon. The entire operation felt slow and disorganized, and the staff member working the line had a noticeably negative attitude throughout. After waiting over 30 minutes for a simple order, the employee stated she was the only one there, which didn’t feel like an appropriate response to a customer who’d already been waiting a long time. The employee shifted the line, and the wait would have been even longer if dissatisfaction had not been voiced. She also mentioned offering a free drink because of the delay, then changed her mind once frustration was voiced, which came off as petty and unprofessional. In the past, Chipotle has been a delightful and delicious experience, but today this location completely missed the mark.
… moreJayla Marie
I came in at 8:30 the short red head manger says she’s not open on the inside . I had to order on uber eats instead and wait an extra 30 minutes to get my Food & it still wasn’t red. The cook that was in the back looked zoned.
I understand. Every job may be hard but you do know what you applied for. So giving others a hard time knowing what you signed up for Just to be lazy is ridiculous I say serval people turned around just for them to order via app & the order still wasn’t ready. I had to spend way more on uber eats than I would’ve if they would’ve just let me order in instead :/
… moreI understand. Every job may be hard but you do know what you applied for. So giving others a hard time knowing what you signed up for Just to be lazy is ridiculous I say serval people turned around just for them to order via app & the order still wasn’t ready. I had to spend way more on uber eats than I would’ve if they would’ve just let me order in instead :/
Erica Powers
There was not a hello when I walked in. I came in ready to speak already having a gloomy day. At least six employees and not one hello. Three made eye contact with the expression that they didn’t want to be bothered. My food wasn’t on the shelf so I went to the register. The employee had just rung someone up. I was standing there and it took her almost a minute to acknowledge me. She held her head down doing nothing for about 20 of those seconds. I told her I had a pickup order. She just pointed to the employee to the side preparing orders. He did ask the name nicely and handed the bag to me with care. The store is usually pretty upbeat, but these faces made me not want to return. As a small business owner and having been in management before, there’s a meeting that needs to be had. This world is already taking a beating. It doesn’t hurt to be a little nice when on the frontline of customer service.
… morejw perks
So I don’t normally do reviews but this is the worst Chipotle I have ever odered from. I ordered online and when I got my order it was completely wrong. I paid for guacamole and did not have any on my bowl. I ordered steak and it only had a few pieces that were completely burnt. I also ordered sour cream when I opened of the lid I noticed immediately that the sour cream was thick and chucky the smell was very unpleasant which indicated that it was spoiled. I travel for work and love Chipotle but I would never order for this location ever again. This establishment is really effecting your image. I usually look at reviews before I order but I never had a bad experience with Chipotle so I would usually just order without checking which I regret. Then to top it off by the time the food got to the hotel Chipotle was closed and I fly out tomorrow. This was so disappointing.
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