Chipotle Mexican Grill

  3.4 – 1,179 reviews   • Mexican restaurant

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Chipotle 100 Oaks is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.

✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Chipotle Mexican Grill 37204

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Order: Order online

chipotle.com

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Reviews

Ashlee Cashion
The workers did not care about service. They looked unhappy and it showed. When asked for just a little of something , they scooped the whole spoon and plopped it on top. They did this with all toppings. They did not spread them over the bowl like normal, just large scoops plopped on top. My bowl looked like it was sour cream soup. They also did not have any silverware except spoons. Chips were stale. I normal really like Chipotle. This was our first time in this one. I have to say the service was fast and at least they didn’t cheat you on the toppings. We won’t be back
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Seth Beene
I ordered a bowl and a burrito. the burrito was good but for the bowl they skimped my online order crazily. note i only ordered chicken, cheese, and rice. i received a whopping 10 pieces of chicken it’s actually insane. if you order online think twice please.
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Katherine C.
I don’t even like Chipotle but this is the best one I’ve been to. They weren’t stingy like every other Chipotle I’ve been to. I actually felt like I got my moneys worth of food here. If I had to go back to a Chipotle, I’d go here.
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Deborah “Debbie” Cole
Shamefully dismal. On Tuesday, March 25, 2025, my son ordered online lunch for us. It took him 15 minutes with traffic to go there, pick up the order and another 15 minutes to get back. It took half of his lunch time just to do this. I asked for the $11.70 wholesome bowl shown in the first photo from Chipotle’s website. What I received is shown in the second photo. I lifted the partially full salad bowl with the fork in search of guacamole. There was none. Likewise, no tomatoes. He tried to make the dispute on the app without success. The criteria is one has to bring it back untouched. This was not possible within the lunch time left. Instead, I took a photo to show what was received and would go after work. I ate what I had as I had no alternative for lunch.

I arrived at the store just after work. They were not busy at the time. I explained what happened and was immediately told we should have brought it back. I explained why that was not possible. They told me I could just call the hotline to complain. I asked “Do you REALLY want me to call the hotline?” This is not good business and I said if this is the way customers are treated, we will no longer be a customer. About this time a young man who identified himself as a new manager looked at my photo and said he would speak to the manager on duty. He said they could remake the order at that time, which I appreciated, but we were on our way to an appointment and it was not possible to eat at that time. A refund or credit for a replacement would have been fine. He took my name and phone number and order info and said he would call shortly as soon as he could speak with the manager as she had stepped out briefly. Needless to say, it has now been two days and no call has come.

This is bad business and horrible customer service. There was no actionable apology for the inconvenience or understanding.

The fact is, their policy is designed to screw people who order online and pick up while being pressed for time and not being able to open and check their order on the spot, immediately reporting any deficiency.

This is less about the money (even as this pitiful excuse of what was received is at a premium price) as it is about receiving what is advertised and correcting errors as soon as possible for the customer. It is about following up on a promise to call a customer back who had a poor experience.

On a side note, I found no hotline number on their website. Their chatbot “Pepper” was unable to resolve the question of a contact phone hotline.

In hindsight, I should have let them remake the order and taken it with me. There are many homeless people in the area and had I not been so aggravated with the poor response from the staff, I would have been able to feed someone else.

There are many options for dining in the area. I recommend choosing somewhere else.
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Bernard Ridge
Most disgusting chipotle I’ve ever been to three lazy workers doing nothing while they let the place look like a dumpster. Trash and left over food on tables and not clean. Three trash cans, full, running over trash, not emptie. Restroom is filthy with no toilet paper or hand towels. Totally disgusting chipotle should be ashamed of themselves allow this location to be run that way.
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Lorri Vaughn
The service we received was absolutely unacceptable! We were commanded to tell the person making our food to provide the total number of bowls before they would begin our order and we didn’t want only bowls! They had very limited amount of meat available at 8:30 PM. The employees were bickering with each other while we were trying to order our food. Then the bowls were placed in the bag on their side so when we arrived home the bag broke and the food fell on the ground. We will never return and we will tell everyone we know not to ever go there!
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Campbell Cross
I love chipotle but honestly was so disgusted by this one. The workers are SO rude, and I heard one of the workers deny a customer new guac (because it was brown) and he said we only make one batch a day in the morning. It’s almost 5 pm ! I don’t want to eat 8 hour old guacamole. The register person gave me attitude, and the restaurant was a mess. I never write bad reviews but the way the workers were and how rude they were I don’t think Chipotles franchise would appreciate that.
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Rachel
Chipotle…. I ordered food through the app and it was delivered to my job with no utensils so I literally had to use a chip to start eating. Then i’m eating and I start finding small pieces of plastic in the bowl???????????? I tried reaching out to support several times and no one has gotten back to me.
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Karry Casey
First time ordering online from this location. Ordered two burrito bowls and neither one was correct.
One should not have had corn salsa, but it did. Both were to have Sofritas (as we are both vegetarian) but one bowl clearly had beef while the other one had Sofritas AND a few pieces of chicken.
One had fajita vegetables which we did not request.
The only thing they managed to get correct was the two side orders of chips with salsa, guacamole and queso.
Incredibly disappointed and would not recommend this location (or even the chain itself).
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Darrell Arbogast
This place on Sunday March 10th at 5PM literally has not food. No chicken, no brown rice the steak they do have is burnt. Also, none of the fresh drinks! They have 9 people working, how can they run out of food! This plague always looks disgusting!
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