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Chipotle Brentwood Nashville is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
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Chipotle Mexican Grill in Brentwood, TN
269 Franklin Rd Brentwood, TN 37027. Near Franklin Rd & Williamsburg Rd. place icon. Get Directions · (615) 679-4845 · Order Online · Order Catering.
Chipotle Mexican Grill Locations in Brentwood
1 Chipotle Locations in Brentwood. Chipotle Brentwood Nashville. Open – Closes at 11:00 PM. 269 Franklin Rd. All Chipotle Locations/; Tennessee/; Brentwood.
Order Chipotle Mexican Grill (269 Franklin Rd) – Uber Eats
Use your Uber account to order delivery from Chipotle Mexican Grill (269 Franklin Rd) in Brentwood … 269 Franklin Rd, Brentwood, TN 37027. $ • Mexican • Healthy …
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Reviews
Alex F
Higher prices and lower quality food, this is what Chipotle has become. Never know if your portion size is going to be tiny or if your meat is going to be a large chunk of gristle, but you know it’s going to be expensive. And now you have no way to discuss your mobile order aside from a chat bot on the app which ignores your requests.
… moreJ W
They have a great bowl, absolutely love the steak also the carne-asada. staff is usually friendly. The dining room usually needs help wish they would do better at keeping it cleaned up maybe hire some managers from Chick-fil-A.
… moreKris Jacobson
I love a good chicken bowl. But this Chipotle location was dirty. The floor, the tables, the chairs. People were opting to leave building after seeing the mess. Those working behind the counter has us pay for the person behind us because they were so confused. We just did it and moved on, as an opportunity to be generous. They gave us a guacamole as an apology. (Nice of them) The kicker was a grasshopper sitting on a table.
… moreNick Kokologiannakis
Extremely Disappointing Experience — Kids Portions Shockingly Small & Unexpected Charges
I rarely leave negative reviews, but this recent experience at the Chipotle in downtown Brentwood was disappointing enough that I feel the store genuinely needs the feedback.
While my wife went inside to place our order, I stayed in the car. Within minutes she came back visibly frustrated and explained what had just happened — and after seeing the meals at home, I fully understand why.
We ordered two kids meals, which we get regularly at Chipotle locations all over the country. We know exactly what to expect: a spoonful of meat in one section, rice in another, beans in the third, plus the taco shells. What she was served today was nowhere close to a normal portion. Each compartment had less than half a spoonful — a few tiny pieces of meat, barely any rice, and a very small amount of beans. The trays looked almost empty.
When my wife politely asked if they could at least fill the spoon properly, the employee looked to the manager. The manager turned around and said they had to “portion the food” and that this was the correct portion. She also added something my wife and I have never heard before at any Chipotle:
“This is our standard to-go portion.”
I honestly don’t understand this. A portion is a portion — whether the meal is eaten in the restaurant or taken home. We’ve never had a Chipotle say a to-go kids meal is intentionally smaller.
It didn’t end there. My wife then asked for a little sour cream for the kids’ meals — something we’ve never once been charged for in years of getting Chipotle around the country. The manager told her she would have to charge for it because “kids meals don’t come with sour cream.” The charge ended up being $3.71 for two small sides, which was surprising given the size of the meals themselves.
What made the interaction even more frustrating is that the manager added that she was supposed to charge my wife for the sour cream that came with her own adult meal — even though she simply asked to have it on the side so the food wouldn’t get soggy on the drive home. Again, something we’ve never once been charged for elsewhere.
When we got home, our kids opened their meals and immediately asked why “there’s no food in here.” And honestly, from looking at the trays, I can’t blame them.
I want to be clear:
We love Chipotle. 99% of the time we have a positive experience, and that’s why this stood out so much. We care about these businesses, and we want them to succeed. But this level of portion reduction, the refusal to correct clearly under-filled kids meals, and the unexpected charges for basic items like sour cream are the kinds of things that can drive loyal customers away.
I’m not sure if this store is following a different policy or if this was an unusual day, but today’s experience was by far one of the most disappointing we’ve ever had at a Chipotle. I hope management will take this as constructive feedback and review their portioning practices and customer service approach. Families shouldn’t feel like they’re paying full price for half a meal — especially not for kids.
… moreI rarely leave negative reviews, but this recent experience at the Chipotle in downtown Brentwood was disappointing enough that I feel the store genuinely needs the feedback.
While my wife went inside to place our order, I stayed in the car. Within minutes she came back visibly frustrated and explained what had just happened — and after seeing the meals at home, I fully understand why.
We ordered two kids meals, which we get regularly at Chipotle locations all over the country. We know exactly what to expect: a spoonful of meat in one section, rice in another, beans in the third, plus the taco shells. What she was served today was nowhere close to a normal portion. Each compartment had less than half a spoonful — a few tiny pieces of meat, barely any rice, and a very small amount of beans. The trays looked almost empty.
When my wife politely asked if they could at least fill the spoon properly, the employee looked to the manager. The manager turned around and said they had to “portion the food” and that this was the correct portion. She also added something my wife and I have never heard before at any Chipotle:
“This is our standard to-go portion.”
I honestly don’t understand this. A portion is a portion — whether the meal is eaten in the restaurant or taken home. We’ve never had a Chipotle say a to-go kids meal is intentionally smaller.
It didn’t end there. My wife then asked for a little sour cream for the kids’ meals — something we’ve never once been charged for in years of getting Chipotle around the country. The manager told her she would have to charge for it because “kids meals don’t come with sour cream.” The charge ended up being $3.71 for two small sides, which was surprising given the size of the meals themselves.
What made the interaction even more frustrating is that the manager added that she was supposed to charge my wife for the sour cream that came with her own adult meal — even though she simply asked to have it on the side so the food wouldn’t get soggy on the drive home. Again, something we’ve never once been charged for elsewhere.
When we got home, our kids opened their meals and immediately asked why “there’s no food in here.” And honestly, from looking at the trays, I can’t blame them.
I want to be clear:
We love Chipotle. 99% of the time we have a positive experience, and that’s why this stood out so much. We care about these businesses, and we want them to succeed. But this level of portion reduction, the refusal to correct clearly under-filled kids meals, and the unexpected charges for basic items like sour cream are the kinds of things that can drive loyal customers away.
I’m not sure if this store is following a different policy or if this was an unusual day, but today’s experience was by far one of the most disappointing we’ve ever had at a Chipotle. I hope management will take this as constructive feedback and review their portioning practices and customer service approach. Families shouldn’t feel like they’re paying full price for half a meal — especially not for kids.
Joey Seals
Great service and food. I went in during lunch rush with an order for two extra people, and I was a little off my game. The menu instructions giving by my friends did not perfectly match up, so I needed to “wing it”. The workers had great patience with me and actually helped me along.
… morekenzie farrell
When I came in around 11 o’clock, the lobby everything was stocked and clean, staff was very friendly. Great customer service. The food was fresh and delicious. I’ve been to other locations in Nashville and this is by far my favorite location. It’s a bit of a drive for me, but the customer service is worth it. It’s hard to find stuff that actually seems like they want you there and are friendly.
… moreLuke
Good food and great customer service.
When my food got stolen, they made me a new bowl promptly.
Thank you!
2/16/26
… moreWhen my food got stolen, they made me a new bowl promptly.
Thank you!
2/16/26
Evan Leigh Carder
I arrived at the time the app said my food would be ready, but it wasn’t there. I waited another 10 minutes, then had to get a worker’s attention. After checking the bags and the system, she shrugged and said it looked like my food had been stolen, then just stared at me. After a few minutes, I asked if they could remake the food I had already PAID for (including double protein). I waited again, and when I finally ate, the chicken was burnt and missing the extra cheese. Food was stolen, poor customer service, and burnt food overall.
… moreHermica Alalade
I went to pick up my order and the honey chipotle chicken was not ready. They told me it would be 20 minutes. I went to my car and waited. I went back in and it took another 10 minutes.
They offered me a free bag of chips before I left for the inconvenience.
When I got home my orders were completely wrong. I have dietary restrictions. There was cheese on my salad and white rice. They was no guacamole which I paid for. The other order had no chicken added to it.
… moreThey offered me a free bag of chips before I left for the inconvenience.
When I got home my orders were completely wrong. I have dietary restrictions. There was cheese on my salad and white rice. They was no guacamole which I paid for. The other order had no chicken added to it.
Yoda TheMaster
Typical Chipotle. Good food quality but sometimes portioning is questionable. Inside is just mehh but location is good. Staff not the friendliest but not rude. I have eaten here on many occasions and give them a good solid 4 stars.
… more