Chipotle Point Royale Cutler Bay is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Steffannie Espana
Just go to a different Chipotle, there is always going on here. I’ve gotten the wrong order or missing items but today my food had RAW CHICKEN! unfortunately because of the seasoning it was hard to detect until after I swallowed a piece.
… moreRoberto Heredia
I came this morning before order food just want it to get a cup of water. I asked the manager named Sarahi to please give a cup of water, she just told me with attitude that don’t have cup of water in front of others customers I asked twice polite and she refuses. I made my line and order my burrito and the guy who is in the cashier he gave me the cup of water very nicely, I have been a Cust for 15 years and this is the first time that I had treated badly at chipotle. No Cust care absolutely.
… moreMichael Avila
Absolutely ridiculous. $14 for this crap. No rice, 3 pieces of meat, and completely cold. This place is so bad. Go to a different Chipotle man.
… moreDenise M.
Dear Edmundo Solorzano-Manager
There is a Bad smell at the entrance.
Doors need to be washed or at least cleaned.
Warn people that there are no toppings for the bowls and the price is the same. This way is customer’s choice to let your employees to start serving. The Guacamole was available for extra charge.
I visited this location at 9 pm and I left very disappointed. Closed at 11 pm
… moreSavannah Fisher
It was mad dirty inside, they were out of EVERY MEAT except chicken/ NO BEANS/ NO BROWN RICE. The workers were so rude. Dont be mad at me because YALL out of food…? Then got the nerve to give my husband a lick of chicken and gave me chicken when i didn’t ask, then gonna try n pick it off with her sticky 3 hour old gloves ..? 0/5 stars. Chipotle has to court people better.
… moreKarla de la Motte
The new hires seemed unprepared — they didn’t appear to know how to properly make or fold a burrito, and communication was difficult since the new lady didn’t speak English. It’s important that staff receive proper training before serving customers, as this experience was quite disappointing. This has always been our go-to spot in the area, but unfortunately, this visit was frustrating, and we’re hesitant to return.
… moretayla nicol
Tried to get a refund in the app. They didn’t give me a refund. My bowl came delivered and it was half way filled. Just why? The portions are absolutely disgraceful. Why am I paying for a full bowl, and not getting what I paid for?
… moreВалентин Власюк
I went to this restaurant to place an order, I ordered rice with chicken. There was a Spanish-speaking couple in front of me in line, and after paying for their order, they asked for a glass of water and were given two glasses (after they had already paid!). I was next in line, and when paying for my order, I asked for a cup of water (I did this in English), to which I received a disrespectful and clearly aggressive response – “We don’t have any cups for water.” I never thought that in America I would be judged for ordering in English. I really love Chipotle, I eat there almost every day, and I will continue to do so, but not at this particular restaurant, or at least not while this woman is working there.
… moreMarcos Gazamanes
I come here a lot, today I went to get lunch.
The person serving the food seemed to have some sort of issue with customer service. I asked for a bowl, he said chicken? I said no, he immediately discarded a chicken bowl he had left over, the effort was not graceful, he seemed to be bothered.
He was also discussing work matter (which a bad and rude tone to other coworkers), this also made me uncomfortable.
When it came time for bowls I wasn’t happy with the chicken portion, the other bowl seemed adequate.
I asked for more meat, person said no, that is have to pay extra manager tried to give me a lecture on how they do it and showed me a cup. The portions for the other patrons for the same meat looked more reasonable. Furthermore my portion was not measured, it was just scrapped together.
I left the food, free lunch for employees?
I won’t come back to this location until you do better, also the pictures posted by others makes me believe that this isn’t the only issue with this location.
… moreA. Dubna
The worst Chipotle I have been to, sadly. Not clean, slow service (not that busy), out of a lot of ingredients (sour cream, fajita veggies). Drinks station was a mess. ALL of the tables needed bussing and cleaning. There appeared to be at least 4 employees. Maybe it’s a mismanagement issue. Also, the food that I normally get tasted worse than usual. Bland and not as fresh.
… more